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1580 results found

1580 results found in Lot 2: Cloud software in the category Customer service and support

  • Power Platform - Power Apps

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire helps organisations plan and deliver Microsoft Dynamics 365 applications - a fully customisable platform that is easy to use and manage, and which enables contact management, and marketing automation through a single interface. Get a 360 degree view of your customer, improve engagement and realise value.

  • BMC Remedy Helix Design, Development and Deployment Services

    LEIDOS INNOVATIONS UK LTD

    Provision of innovative implementation and support services for the BMC Remedy platform. The service includes OOTB installation, bespoke application development, platform implementations and customisations, maintenance and support.

  • Knowledge Hub Digital Collaboration Groups

    PLACECUBE LIMITED

    Free or low-cost collaboration spaces help you effectively communicate, collaborate, and connect with stakeholders, partners, and colleagues. Exchange knowledge and experience in secure communities of practice, project groups and workspaces. Open, access controlled, or hidden groups include community collaboration tools, such as discussions, shared libraries, polls and news listings.

  • EBO e-Correspondence

    EBO.AI (UK) LTD

    The e-Correspondence product offers hospitals a seamless and secure method to notify patients when new documents are added to their medical records. Utilizing AI-driven automation and secure messaging protocols, an SMS containing essential (yet limited) information is sent to the patient, ensuring confidentiality while maintaining ease of access.

  • Contract Management Platform (Contrakta)

    North of England Commissioning Support Unit

    Contrakta offers a holistic solution designed to simplify the intricate processes of contract management within the NHS. Our platform facilitates the entire contract life-cycle, enabling customers to effectively monitor, analyse, and enhance their contractual obligations with efficiency.

  • MyTeamsWork Case Management

    CLOUD APPLICATION SERVICES LTD

    MyTeamsWork is a flexible case management system, integrated with MS Teams and Microsoft 365. Our self-hosted package can be deployed in a few easy steps to Cloud infrastructure, running a compatible technology stack so that you can get started quickly and focus on delivering value early.

  • Dynamics 365 Portals and Page Views

    TELEFÓNICA TECH UK BUSINESS APPLICATIONS LIMITED

    Dynamics 365 Portals extend Microsoft Dynamics 365, enabling organisations to build external websites for users to interact with Dynamics 365 data. Commonly used for customer self-service, community engagement, and partner management, these portals offer secure access and full customisation to match branding and operational requirements.

  • Bank Validation

    Data8 Ltd.

    Our Bank Validation validates that Account Numbers and sort codes are correct avoids failed payments reduces administration and and helps provide a better customer experience. The service also returns BIC, IBAN, Branch name and bank name and services accepted such as Direct Debits for the account.

  • Kore.ai AI Enterprise Search Platform

    GENERATION DIGITAL LIMITED

    Conversational Search Assistant with the Added Power of LLMs and Generative AI. Deliver better search relevance, more comprehensive and complete answers, and contextually personalized search results by combining the power of Kore.ai's leading conversational search capabilities, Large Language Models (LLMs) and Generative AI (GenAI) technologies.

  • Civica OnDemand Call Handling

    CIVICA UK LIMITED

    Utilising Civica’s Cirrus Contact Centre Service (CCaaS) we deal with all types of local government calls and enquiries. To help manage these we provide a flexible service, tailored to your requirements, where we handle calls on your behalf through a simple transfer process to our call handling team.

  • Equine and Livestock Transporter Service

    EQUINE REGISTER LIMITED

    Enables transporters to identify and manage movements of equines and livestock in their vehicles. The application allows owners to pre-register vaccination and other health information to support compliance and provides a full audit trail of movements and animals interacted with, to support biosecurity and traceability.

  • Workflow Automation and AI Software Solutions - CoreGov

    CORE TECHNOLOGY SYSTEMS (U.K.) LIMITED

    Our AI-driven workflow automation platform streamlines digital service creation and integration. Its intuitive interface empowers users to build applications, using low-code for rapid development. Key features include a comprehensive view of data and processes, pre-built templates for quick adaptation, and user-friendly tooling enhancing accessibility and effectiveness in the public sector.

  • Webropol Ltd

    WEBROPOL LIMITED

    Survey and reporting browser-based application, used to collect and analyse data. Includes extra modules to collect specific types of data, such as: Employee Experience Module and project support, Whistleblower/Case Management, dashboards, Events Registration, 360 degree feedback, eTests, Advanced statistics and more.

  • TransUnion - Tracing, Financial and Criminal Investigations - Threesixty Online

    TRANSUNION INTERNATIONAL UK LIMITED

    ThreeSixty Online provides accurate and comprehensive financial information on the UK adult population, and has been specifically designed to meet the challenges of the public sector. The service uses our unique Residency Plus database and matching engine to detail and confirm individual identity, residency and household occupancy.

  • EBO Patient Information

    EBO.AI (UK) LTD

    Accurate demographic data collection is essential for hospitals to provide personalised care, understand their patient population, and allocate resources effectively. The EBO solution: - automates the process of updating patient demographic data - collects essential age, gender, address, contact details - identifies data inconsistencies or missing data

  • Stopford, agenda - Registrar Booking and Diary Management System

    Stopford Information Systems

    An all-in-one registration service booking and management system. The agenda diary system has a wide range of registrar specific functions that streamline register office duties and shift customer engagement both online and to contact centres. Appointment and ceremony calendars as standard; including citizenship, certificate ordering and venue management.

  • pagespry Publication Automation & Pagination

    Pindar Creative

    Catalogue or directory automation by importing images and data into our user friendly drag 'n' drop interface. Assign flexible templates to create your publication running order in minutes, whilst maintaining corporate branding. Select appropriate plugins to output for print, web, Amazon/Google feeds and/or digital editions to achieve your finished product

  • Infreemation - FOI, EIR and SAR case software (education edition)

    Digital Interactive Ltd

    Infreemation is an advanced online cloud based application for processing FOI, EIR, and SAR requests. This module can process both FOI, EIR and SAR and is designed to work around an education setting.

  • NHS Appointment Management

    BOOMERANG I-COMMS LTD

    Healthcare providers face mounting pressure to improve outcomes while lowering costs. Boomerang offers messaging solutions to streamline operations and reduce expenses. Our appointment scheduling tool integrates seamlessly with existing systems, automating processes and enhancing customer experience while maintaining rigorous security standards. ISO-27001, Cyber Essentials,Cyber Essentials Plus accredited

  • Causeway one.network

    Causeway Technologies Limited

    Transform highway authorities and contractors plans, coordinate and communicate traffic interventions and diversions, minimising disruptions whilst delivering essential works. Ensure highway network, traffic management, works planning, communication and traffic control centre teams unlock efficiencies across the street works lifecycle and increase public satisfaction using cloud-based digital traffic regulation orders (D-TRO).

  • Insight - Salesforce Hyperforce Public Sector Solutions

    INSIGHT DIRECT (UK) LTD

    Single platform designed to help governments to serve the people faster. Get value with purpose-built data, integration, automation, AI, analytics, & UX for the public sector. Out-Of-The-Box capabilities to manage citizen services and benefits, deliver authorisations, manage rules and compliance, ensure safety and justice, recruit, onboard and develop employees. SFDCH2024GC14

  • Lifecycle asset & inventory management with integrated maintenance, operations and purchase

    PCSINFINITY PRIVATE LIMITED

    Asset, Inventory & Warehouse lifecycle management system Unified ITSM ticketing for breakdown, service requests & internal services. Preventive, Predictive & Condition based maintenance QR/ Bar Code & RFID asset tracking and reporting Asset Audit & Verification Workflows, Role Based Access Control. Reports, Dashboards, API Integration, Data upload/ download

  • Microsoft Dynamics 365 / Power Apps for Local Authorities

    Esuasive

    Esuasive Community Connections, a preconfigured Microsoft Dynamics 365 / Power Apps solution for County, District, Borough and City Councils, brings the flexibility of the Microsoft Cloud platform to Local Authorities. Community Connections supports housing and homelessness, leisure and youth services, ASBs, safeguarding and other teams delivering services to the public.

  • Cloud software

    Mentz GmbH

    As a software provider for public transport related solutions, MENTZ provides applications into cloud based environments. These are used by public sector organisations such as Local Transport Authorities, Public Transport Executives, County and City Councils to plan their timetables and provide Journey Planner information for their users.

  • ScanStation

    INFOSHARE+ LIMITED

    ScanStation is a combined software, hardware and furniture solution comprising an Android app, a compatible tablet and a robust steel desk-mounted scanning cradle. It allows service users to scan evidence relating to various council transactions and submit this along with identifying metadata. ScanStation can integrate with any back-end system.

  • Creatio Sales (CRM)

    FORMAT14 CRM LTD

    Creatio Sales enables superior Account & Contact Management by providing users with a complete control panel to manage records and key relationship information for customers, constituents, partners, and other stakeholders.

  • Freshservice: Employee Engagement Suite (EES) - ITSM Service Desk Software

    Freshworks Inc.

    Freshservice is a SaaS based IT Service Management product from Freshworks. Affordable, configurable, ITIL4 aligned, IT Service Desk software solution. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities.

  • Quality Central QM,Enterprise OmniChannel Compliance Recording, Real Time Authentication&Fraud

    NICE SYSTEMS UK LIMITED

    This platform delivers omni channel recording & quality management that ensures processes and agents’ performance align with business initiatives. The platform can ingest any data from 3rd party solutions data, automate all your quality processes, including front and back-office, delivers greater efficiency, agent performance. Real Time Voice Biometrics/Fraud options.

  • GovBook | Phlebotomy (NHS) Booking System

    BOOKINGLAB LIMITED

    We've worked with 50+ NHS clinics to co-create a Phlebotomy Booking System that helps improve the patient experience, increase service efficiency, reduce the cost to serve and enhance reporting. This Phlebotomy Booking System also offers NHS clinics a secure and accessible way to manage high booking volumes across unlimited locations.

  • Booking Autopilot Campaign Automation Software

    Horizon Software Solutions

    Booking Autopilot Campaign Automation software is a comprehensive omni-channel technology designed to manage communications with clients in real time and an easy to use and powerful marketing system. You can configure one-off, recurring or trigger based campaigns (including email and SMS) to grow relationships with existing and new users.