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1562 results found

1562 results found in Lot 2: Cloud software in the category Customer service and support

  • Stopford, agenda - Registrar Booking and Diary Management System

    Stopford Information Systems Limited

    An all-in-one registration service booking and management system. The agenda diary system has a wide range of registrar specific functions that streamline register office duties and shift customer engagement both online and to contact centres. Appointment and ceremony calendars as standard; including citizenship, certificate ordering and venue management.

  • pagespry Publication Automation & Pagination

    PINDAR TRAVEL INFORMATION SYSTEMS LIMITED

    Catalogue or directory automation by importing images and data into our user friendly drag 'n' drop interface. Assign flexible templates to create your publication running order in minutes, whilst maintaining corporate branding. Select appropriate plugins to output for print, web, Amazon/Google feeds and/or digital editions to achieve your finished product

  • Infreemation - FOI, EIR and SAR case software (education edition)

    DIGITAL INTERACTIVE LIMITED

    Infreemation is an advanced online cloud based application for processing FOI, EIR, and SAR requests. This module can process both FOI, EIR and SAR and is designed to work around an education setting.

  • NHS Appointment Management

    BOOMERANG I-COMMS LTD

    Healthcare providers face mounting pressure to improve outcomes while lowering costs. Boomerang offers messaging solutions to streamline operations and reduce expenses. Our appointment scheduling tool integrates seamlessly with existing systems, automating processes and enhancing customer experience while maintaining rigorous security standards. ISO-27001, Cyber Essentials,Cyber Essentials Plus accredited

  • Causeway one.network

    CAUSEWAY TECHNOLOGIES LIMITED

    Transform highway authorities and contractors plans, coordinate and communicate traffic interventions and diversions, minimising disruptions whilst delivering essential works. Ensure highway network, traffic management, works planning, communication and traffic control centre teams unlock efficiencies across the street works lifecycle and increase public satisfaction using cloud-based digital traffic regulation orders (D-TRO).

  • Insight - Salesforce Hyperforce Public Sector Solutions

    INSIGHT DIRECT (UK) LTD

    Single platform designed to help governments to serve the people faster. Get value with purpose-built data, integration, automation, AI, analytics, & UX for the public sector. Out-Of-The-Box capabilities to manage citizen services and benefits, deliver authorisations, manage rules and compliance, ensure safety and justice, recruit, onboard and develop employees. SFDCH2024GC14

  • Lifecycle asset & inventory management with integrated maintenance, operations and purchase

    PCSINFINITY PRIVATE LIMITED

    Asset, Inventory & Warehouse lifecycle management system Unified ITSM ticketing for breakdown, service requests & internal services. Preventive, Predictive & Condition based maintenance QR/ Bar Code & RFID asset tracking and reporting Asset Audit & Verification Workflows, Role Based Access Control. Reports, Dashboards, API Integration, Data upload/ download

  • Microsoft Dynamics 365 / Power Apps for Local Authorities

    Esuasive

    Esuasive Community Connections, a preconfigured Microsoft Dynamics 365 / Power Apps solution for County, District, Borough and City Councils, brings the flexibility of the Microsoft Cloud platform to Local Authorities. Community Connections supports housing and homelessness, leisure and youth services, ASBs, safeguarding and other teams delivering services to the public.

  • Cloud software

    MENTZ GmbH

    As a software provider for public transport related solutions, MENTZ provides applications into cloud based environments. These are used by public sector organisations such as Local Transport Authorities, Public Transport Executives, County and City Councils to plan their timetables and provide Journey Planner information for their users.

  • ScanStation

    INFOSHARE+ LIMITED

    ScanStation is a combined software, hardware and furniture solution comprising an Android app, a compatible tablet and a robust steel desk-mounted scanning cradle. It allows service users to scan evidence relating to various council transactions and submit this along with identifying metadata. ScanStation can integrate with any back-end system.

  • Creatio Sales (CRM)

    FORMAT14 CRM LTD

    Creatio Sales enables superior Account & Contact Management by providing users with a complete control panel to manage records and key relationship information for customers, constituents, partners, and other stakeholders.

  • Freshservice: Employee Engagement Suite (EES) - ITSM Service Desk Software

    FRESHWORKS INC.

    Modern SaaS based IT Service Management and Enterprise Service Management (ESM). Affordable, configurable, ITIL4 aligned, IT Service Desk and ESM software solution. Featuring intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities.

  • Quality Central QM,Enterprise OmniChannel Compliance Recording, Real Time Authentication&Fraud

    NICE SYSTEMS UK LIMITED

    This platform delivers omni channel recording & quality management that ensures processes and agents’ performance align with business initiatives. The platform can ingest any data from 3rd party solutions data, automate all your quality processes, including front and back-office, delivers greater efficiency, agent performance. Real Time Voice Biometrics/Fraud options.

  • GovBook | Phlebotomy (NHS) Booking System

    BOOKINGLAB LIMITED

    We've worked with 50+ NHS clinics to co-create a Phlebotomy Booking System that helps improve the patient experience, increase service efficiency, reduce the cost to serve and enhance reporting. This Phlebotomy Booking System also offers NHS clinics a secure and accessible way to manage high booking volumes across unlimited locations.

  • Booking Autopilot Campaign Automation Software

    Horizon Software Solutions

    Booking Autopilot Campaign Automation software is a comprehensive omni-channel technology designed to manage communications with clients in real time and an easy to use and powerful marketing system. You can configure one-off, recurring or trigger based campaigns (including email and SMS) to grow relationships with existing and new users.

  • F2 Digital Public Administration Platform

    cBrain A/S

    F2 is a process and case management platform designed specifically for public sector organisations and universities. It offers configurable case management capabilities that allows users to quickly and efficiently collaborate on cases and documents. F2 is used for many purposes including complex tax processes and legal processes.

  • Microsoft Dynamics 365 for Combined Authorities

    Blacklight Software

    Blacklight work with Microsoft Dynamics 365 to allow combined authorities to improve customer service and operational efficiency by better managing stakeholder information and organisational processes such as employment, business and education support, grants and inward investment.

  • GovBook | Desk and Room Booking Service

    BOOKINGLAB LIMITED

    We’ve worked with our local government community to co-create a cost-effective Desk & Room Booking System that’s proven to optimise space, enable income generation, improve reporting, save staff time, and ensure fair access to resources. With open APIs, you can also connect your workflows & deliver a seamless hybrid experience.

  • SMART: AI Phone

    ICS.AI LTD

    SMART Phone AI Assistants transform user engagement with personalised, efficient AI-powered phone support. By reducing inbound calls, waiting times and streamlining communication, staff are freed to focus on complex issues. SMART Phone leverages advanced speech recognition and natural language understanding to empower users with self-service, optimising the overall experience.

  • Community Peer Mentors case management software

    ORCUMA LTD

    A specialised software solution designed for programs aimed at providing support, guidance, and mentorship to individuals within communities. Whether youth empowerment, mental health support, addiction recovery, or other community needs, our software facilitates the management of mentorship programs, enhances communication between parties, and efficient delivery of support services.

  • CDW Hornbill for Service Management ESM

    CDW LIMITED

    Automate service interactions/operations across your organisation with Hornbill's ESM/ITSM SaaS solution, boosting productivity 80%-90%. Our digital portal/catalog gives users a compelling alternative to costly one-to-one interactions. Pre-built templates and drag-and-drop tools let you create services/automations in minutes. AI-driven tools for agents and a virtual agent boost productivity to new levels.

  • Teams Insights

    REDCENTRIC SOLUTIONS LIMITED

    The Teams Insights service provides custom reporting and analytics for Microsoft Teams customers. It offers powerful Microsoft Teams user-defined reports, daily dashboards, and trend monitors for actionable insights. These reports empowers informed decision-making and efficient organisation management.

  • SMART AI IT Helpdesk

    PHOENIX SOFTWARE LIMITED

    The SMART AI IT Helpdesk Assistant uses AI technology and self-service to improve IT support 24/7 while reducing service delivery costs. Human Parity AI let’s user log tickets, check for updates and order equipment via natural language and chat. No training needed and simplifies self-service support issues.

  • SmartCitizen Cloud SmartRewards Self-Service Portal

    SMARTCITIZEN LIMITED

    SmartRewards self-service portal allows customers to enrol for, and participate in a rewards and incentives scheme. The portal shows participants activities which earn points when performed and any rewards to which they are entitled (either with or without points), and allows them to easily redeem these.

  • Nintex K2 Cloud

    NINTEX UK LIMITED

    The Nintex K2 Cloud process automation platform helps you rapidly build, execute, and maintain business process applications without writing any code. This makes it possible to deliver integrated, mission-critical process automation and case management at scale, as well as lightweight departmental workflows.

  • Gov360 OpenSky : Information & Communications Technologies(ICT)Support & System Development Services

    OpenSky Data Systems

    OpenSky provides Information & Communications Technologies (ICT) Support & System Development Services in a 'Full Service' approach. We offer Analysis, Dev, QA, Training, Support and Consultation on the Bespoke/Legacy .Net applications and/or Microsoft Cloud services (incl. Azure, Office 365, PowerBI, Dynamics 365, Dynamics Portals and SharePoint Online)

  • Infreemation - Safe Guarding Management System

    DIGITAL INTERACTIVE LIMITED

    Infreemation is an advanced online cloud based application for processing Safe Guarding cases. Case types include: Safeguarding, Vulnerability, No Further Action, Antisocial behaviour, Domestic violence, Troubled families, Vandalism, Hoarding, Mediation services, General Complaints, Tenancy Fraud, Tenancy Sustainment, Independence and wellbeing, Public Spaces Protection Orders, Estate Management and Cuckooing

  • Multichannel marketing campaign

    BOOMERANG I-COMMS LTD

    Boomerang's broadcast marketing solution streamlines international messaging across diverse channels. Using 'Intelligent Messaging,' unique conversation threads are created, capturing interest expressions and driving customer engagement it captures customer interest, drives engagement, and facilitates personalized campaigns. ISO 27001 and Cyber Essentials Plus accredited

  • Data Visualization & Insights with Generative AI

    DATASUMI LTD

    Our platform provides a state-of-the-art method for data visualisation tools and insights utilising Generative AI. We leverage a sophisticated AI-powered visualisation tool so your organisation can effectively interpret complex data sets, revealing hidden patterns, trends, and relationships.

  • Arcus HHSRS

    ARCUS GLOBAL LIMITED

    Arcus HHSRS (built on Salesforce platform) enables housing enforcement teams to manage inspections under the Housing Health and Safety Rating System including recording assessment details, hazards, evidence, calculate ratings, categories, follow-on processes such as notices and tracks remediation and rescoring. The mobile app supports full access and offline remote working.