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1562 results found

1562 results found in Lot 2: Cloud software in the category Customer service and support

  • OpenText AppWorks Low-Code Platform for Case and Business Process Management - UK G-Cloud

    OPEN TEXT UK LIMITED

    OpenText AppWorks platform accelerates digital transformation initiatives by empowering solution builders with an AI-enabled, low-code tool for dynamic case management and end-to-end process automation applications. Its synergy with OpenText Extended ECM and integration with enterprise apps, enables seamless connection, optimisation, and orchestration of information flows, boosting productivity and customer satisfaction.

  • Arcus Government Pack

    ARCUS GLOBAL LIMITED

    Arcus Government Pack supports UK Public Sector organisations in their use of the Salesforce platform by providing features specifically designed for and with governmental organisations. These include financial management and integrated payment channels, data security and publishing, task automation, workflow management, and multi-channel communications.

  • EBO Patient Surveys

    EBO.AI (UK) LTD

    The Patient Surveys product enables healthcare providers to upload a list of patients into the EBO Platform, broadcast out to patients (via SMS, Email, WhatsApp), using automated chat to gather essential patient information. EBO’s platform ensures that the survey questions are contextually relevant and easily comprehensible to patients.

  • Salesforce Tableau

    SOFTCAT PLC

    Self-service (SaaS Private Cloud) visual analytics platform fully-hosted in the cloud. Keywords: Pulse, Copilot, Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Desktop, Prep, Creator, Explorer, Viewer, Viz, .TWB, .TWBX, Chart, Graph, Table, Database, File, Big, Data, Secure, Governed, Audited, Intuitive, Ease-of-use, People, Everyone, TCO. SFDCTBS2024GC14

  • govService Digital Services Platform

    GRANICUS-FIRMSTEP LIMITED

    govService (formerly Firmstep) is a web-based, digital services platform for quick and easy creation of online processes. The low-code solution combines forms and process with a customer self-service portal that integrates with citizen request management (CRM), creating a single view. govService integrates to any 3rd party system.

  • govService Digital Customer Experience Platform

    GRANICUS-FIRMSTEP LIMITED

    govService (formerly Firmstep) is a web-based, digital services platform for quick and easy creation of online processes. The low-code solution combines forms and process with a customer self-service portal that integrates with citizen request management (CRM), creating a single view. govService integrates to any 3rd party system.

  • Google Gemini Business for Google Workspace

    NETPREMACY LIMITED

    Gemini for Google Workspace is a powerful way of working that uses generative AI across Workspace apps, built strictly following Google’s AI Principles to be helpful and responsible. It adheres to our structurally safe approach to security, and top priority is to protect the confidentiality and privacy of your data.

  • Inbound marketing

    BOOMERANG I-COMMS LTD

    Allow end users to initiate engagement with conversational messaging. Create inbound SMS, email, and voice campaigns.2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • govService Digital Expansions & Solutions

    GRANICUS-FIRMSTEP LIMITED

    govService Digital Expansions & Solutions are add-on modules to enhance the core Digital Services platform. Modules include pre-built solutions for Blue Badge, FOI and Contact Us. Features include Kiosk (self-scanning), Queuing, Offline Forms, Councillor Portal, MyAccounts, Calendar Bookings, Shared Services Portal and Single Sign-On.

  • Lone Worker Safety Solutions from Reliance Protect

    RELIANCE HIGH-TECH LIMITED

    Reliance Protect have been protecting lone workers since 2006. Our BS8484 solutions comprise a range of devices and apps utilising the latest technologies, all connected to our in-house 24/7/365 Alarm Receiving Centre. Our Focus portal enables customers to manage administration, elearning, live mapping and a wide range of reports.

  • CENTURIES Bereavement Software

    BONDAP LTD

    CENTURIES is a cloud based bereavement services management solution that facilitates funerals, crematoria and cemeteries, including book of Remembrance, bookings (online, by telephone, letter or email), funeral director portal, finance, donation register, memorial management, memorial safety inspections and maps and plans, saving you time, money and reducing risk.

  • HAF SEND and Wraparound Booking and Data Solution for Councils

    EEQU LTD

    Eequ is the leading event booking solution to manage activities for the Holiday Activities and Food (HAF) programme as well as SEND Short Breaks and Family Hubs. The centralised platform helps local councils to engage hard-to-reach families, fund more local providers and makes DfE reports simple.

  • Action and issue tracking software (Insight4GRC 4action)

    RSM UK RISK ASSURANCE SERVICES LLP

    Action tracking software that enables actions to be assigned to action owners and their status reported. Interactive monitoring dashboards provide real-time views of the status of agreed actions. Attach evidence to support action completion and utilise alerting and calendar integration to provide reminders. Mobile and tablet friendly, iOS and Android.

  • TransUnion - Bank Account and Credit Card Verification and Validation - TruValidate Bank and Card

    TRANSUNION INTERNATIONAL UK LIMITED

    Use the TruValidate Bank Account and / or Card Verification modules to deliver a friction right customer journey. Verify the greatest number of genuine and trusted transactions, whilst also preventing fraud. Bank and Card verification attempts to link the presented identity to the account using TransUnion available data.

  • Altia Covert Operations Solution (ACOS) Undercover Operations

    ABM INTELLIGENCE LIMITED

    Altia Covert Operations Solution (ACOS) for managing undercover operations. Providing management of authorities and risk assessments, psychometric assessments, legend building, online work, deployments, compromise, and resulting intelligence for dissemination. CCA, RIP(S)A, IPA, GDPR, HRA compliant. ACOS provides a solution, managing covert activities from authority to cessation including RRD compliance.

  • Extended Customer Satisfaction Survey Suite

    Software for Data Analysis Limited (SDA)

    Need customer surveys? We’ve got them. You want data? We’ll help you collect it. It's what the SCROLL® Extended Customer Satisfaction Suite was built for. We’ve also got reporting, analysis, benchmarking and collaboration facilities to give voice to your findings. It’s all about the narrative. We’ll help you deliver it.

  • Liberator Virtual Visitor Voucher (VVV)

    FARTHEST GATE LIMITED

    The Liberator Virtual Visitor Voucher software solution is a market leading module forming part of the Liberator suite of products. VVV can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Drupal

    CIRCLE INTERACTIVE LTD

    Circle Interactive are acknowledged experts in Drupal. We enable organizations to deploy cloud based Drupal systems through expert consultancy, and support, providing high-quality, secure systems that meet your specific requirements. We offer feature development, secure hosting / maintenance, security testing and data migration services.

  • BetterCare Finance

    INFOSHARE+ LIMITED

    BetterCare Finance has been developed by Looking Local alongside several Local Authorities to move the complex, paper-based adult social care financial assessment process to a supported digital model. BetterCare Finance incorporates local rulebases/calculations to ensure 100% accuracy, including DREs and disregards, alongside digital support tools to maximise online completion.

  • Dynamics 365 Customer Service

    VE3 GLOBAL LTD

    VE3 introduces Customer Service Enterprise,facilitating personalized service across various channels, equipped with a comprehensive knowledge base.It seamlessly unifies existing technology and data into a unified view for agents while offering robust case management functionalities. Additionally, Customer Service Insights delivers actionable insights into essential performance metrics and emerging trends,empowering informed decision-making.

  • KnowBe4 Security Awareness Training platform

    FORDWAY SOLUTIONS LIMITED

    KnowBe4 is the world's most popular integrated platform for awareness training combined with simulated phishing attacks. On-demand, interactive, engaging training with over 1000 course modules available, the largest online database available anywhere. Fully automated simulated phishing attacks, 4000+ email templates with unlimited usage. Enterprise-strength reporting for both training and phishing.

  • Track Record Facilities

    JACOBS U.K. LIMITED

    Many customers managing building data need to comply with the Building Safety Act. Budget restrictions and need for a “digital golden thread” drives businesses to seek efficiencies and tools to digitisation. Track Record is a configurable, auditable, user-friendly web-based and mobile app solution used to demonstrate statutory and regulatory compliance.

  • Microsoft Dynamics 365 Sales

    KICK ICT GROUP LIMITED

    Make the sales journey as smooth as possible. Manage your sales leads and opportunities more efficiently with access to new levels of insight on customer behaviour. Super charge customer acquisition and empower your business development team like never before, combining Office 365, Outlook and LinkedIn to build customer engagement.

  • Infreemation - Blue Badge Case Management System

    DIGITAL INTERACTIVE LIMITED

    Infreemation Blue Badge is a case management system for receiving, vetting, approving (and rejecting) Blue Badges

  • altConnect - Voice and Contact Centre

    ALTIATECH LTD

    AltConnect is a cloud-based contact centre solution hosted in Microsoft Azure. A highly scalable platform, it’s an omni-channel solution that enables our clients to communicate effectively with customers through different communication channels, including voice, SMS, chat, email, fax and social media.

  • Verint Community

    VERINT SYSTEMS UK LIMITED

    Verint Community is an innovative online community and self-service solution available in the cloud or on on-premises designed to help elevate customer, partner, and employee engagement, improve customer service, and enhance digital marketing and social commerce.

  • Make Every Adult Matter - MEAM case management software

    ORCUMA LTD

    Supporting agencies participating in the Make Every Adult Matter (MEAM) coalition. MEAM aims to improve outcomes for adults with multiple and complex needs. Our software provides tools for collaborative case management, data sharing, service coordination, and outcome monitoring to support the holistic needs of individuals facing complex challenges.

  • Aaseya OutSystems Digital Forms

    AASEYA SOFTWARE SERVICES (UK) LIMITED

    Aaseya's OutSystems digital forms solution allows organisations to replace paper & static forms with an intelligent digital solution that configures and manages forms across the enterprise. Capturing the right data and routing to the right individual to execute the work delivers significant savings across the organisation

  • Global 4's 8x8 Unified Communications

    GLOBAL 4 COMMUNICATIONS LIMITED

    Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity.

  • Power Platform Development

    ACUITY APPLIED LIMITED

    Acuity Applied specialises in Power Platform, including Power Apps, Power Automate, Power BI, and Power Virtual Agents. This platform enables rapid, cost-effective development of advanced business solutions. By modernising and automating key business processes, Power Platform improves efficiency significantly.