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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
Talkdesk CX Cloud is an end-to-end cloud native (CCaaS) solution incorporating a comprehensive suite of applications including customer self-service, omni-channel engagement, workforce engagement, employee collaboration and customer experience analytics. Talkdesk CX Cloud includes AI applications that automate customer self-service, empower agents, mitigate fraud, and operationalise AI that enables service transformation.
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Snap Surveys Ltd
Experience Measurement Platform software providing professional data collection and reporting for surveys, assessments and audits. Optimise engagement and transform data into knowledge.
System is accessed entirely online through a browser, with downloadable desktop app for power users and mobile app for offline interviewing. Multi-language capability for online, mobile and paper.
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Consent Kit
A CRM and participant management platform built specifically for user research, design research and Research Ops.
Focusing on inclusive and accessible participant experiences
Create powerful workflows to automate your research (research panels, communication, informed consent, data governance and scheduling)
The infrastructure you need to run your own research at scale.
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BECHTLE LIMITED
A Sales Enterprise license takes your organization beyond sales force automation to meet the needs of more
complex sales processes. In addition to all the functionality available with a Sales Professional license, Sales
Enterprise capabilities include customization, extensibility, embedded intelligence, and manual forecasting.
Also includes Copilot in Dynamics 365 Sales
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VE3 GLOBAL LTD
We assist clients in harnessing the efficiencies, security, and reliability provided by Business Central, VE3’s comprehensive business management solution tailored for SME organizations. By integrating data, improving customer relationships, facilitating informed decision-making, and expediting business transformation, clients can leverage robust financial insights to drive success.
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BRIDGEALL LIMITED
Dynamics 365 Sales is a customer relationship and case management solution from Microsoft. Offering class leading capability, integration and flexibility. Manage customers, volunteers, citizens, employees and more. Dynamics 365 Sales provides the ability to offer self service portals, extended reporting with Power BI and more.
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ANSWERS AND SOLUTIONS LTD
This service implements a website that allows someone to raise a service request ticket. They enter their details and the ticket is forwarded to your help desk. Here you define help-desk agents, roles, teams and departments. The agent can raise tasks for these people. Managers can reallocate tickets and tasks.
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Snap Surveys Ltd
Experience Measurement Platform software providing professional data collection and reporting for surveys, assessments and audits. Optimise engagement and transform data into knowledge.
System is accessed entirely online through a browser, with downloadable desktop app for power users and mobile app for offline interviewing. Multi-language capability for online, mobile and paper.
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Open Systems Lab
Plan✕ is a content management system (CMS) for digital services. It enables local authorities to create, share and operate smart, dynamic-form services that make complex rules easy to navigate. Plan✕ is an open source tool, developed with local authorities and DLUHC. The aim is to make planning simpler for everyone.
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INTELLIGENT ENTERPRISE PRODUCTS LTD
Advanced solution supporting case management. Fully traceable and reportable contact management and case handling with a range of collaboration features. Designed to deliver efficient complaints management and to ensure compliance with statutory requirements. Includes recording, handling, workflow, correspondence management, case tracking and reporting. Compliance with GDPR, FOI and EIR legislation.
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NEO TECHNOLOGY LIMITED
Empower staff and residents with offline functionalities and a mobile app powered by Neo Technology. Access essential features, submit requests, and receive alerts seamlessly, even without an internet connection. Improve convenience, engagement, and operational efficiency with this innovative solution.
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Snap Surveys Ltd
Experience Measurement Platform software providing professional data collection and reporting for surveys, assessments and audits. Optimise engagement and transform data into knowledge.
System is accessed entirely online through a browser, with downloadable desktop app for power users and mobile app for offline interviewing. Multi-language capability for online, mobile and paper.
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4 Roads Ltd
This solution enables public sector organisations achieve their customer engagement and digital transformation goals. Key aspects include a customer portal, case management, knowledge management, enterprise search, analytics, end-to-end process automation, CRM and social/email support. Delivered as a cost-effective public cloud solution, each tenant's data/services are securely maintained and individually configured.
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AXIS12 LTD
An easy way for councils to provide citizens with information and self-service functionality across their services. Designed for Local Authority and Councils, our open-source CMS/digital platform is based on Drupal 8 and backed by our ISO 27001 certification. Device responsive, it includes forms, multiple integration plug ins, and devolved publishing.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and membership management, complaints handling, legal matter management, patient (clinical and veterinary) management, customer service; complaints management; call centres and service departments.
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MAZIK GLOBAL LIMITED
Mazik Global is a Microsoft Solution Partner, using our in-depth automation and technical skills to design and implement end-to-end Dynamics Customer Service transformational business solutions. Used to track customer issues, record interactions related to a case with a full audit trail, and efficiently route work items using case management functionality.
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Pentagull Ltd
Our elected members ward enquiries system is a cloud software service that readily and effectively meets all the requirements for managing councillor enquiries across the organisation, from initiating the enquiry through our intuitive and simple online form through to case resolution via back-office.
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Format14CRM Limited
Built for maximum control and customisability, Sugar Enterprise and Sugar Enterprise + provide a full featured CRM in your designated cloud environment.
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Lowcodeminds Limited
Our low-code Appian Application Case Management Platform combines intelligent business process management (iBPM) with dynamic/adaptive workflow and real-time reporting and, business activity monitoring capability. Our Agile approach delivers rapid custom built (without coding) cloud applications; incorporating end-to-end performance testing, meeting security and regulatory requirements; web based with mobile functionality.
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SOFTCAT PLC
Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APPSC24GC14
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Farthest Gate Limited
The Liberator Kerbside Management System software solution is a market leading module forming part of the Liberator suite of products. Liberator Kerbside can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Farthest Gate Limited
The Liberator Case Management solution is a market leading module forming part of the Liberator suite of products. ALiberator Case Management can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Farthest Gate Limited
The Liberator Vehicle Removals software solution is a market leading module forming part of the Liberator suite of products. AVehicle Removals can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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GRANICUS-FIRMSTEP LIMITED
The Granicus Government Experience Cloud is a comprehensive cloud-based platform for communications, citizen engagement, digital services, and service delivery. It’s designed to enable stronger relationships, improve trust, and provide excellent government customer experiences for citizens.
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SKYFLO DIGITAL LTD
Single platform designed to help governments to serve the people faster. Get value quickly with purpose-built data, integration, automation, AI, analytics, UX for public sector.
Out-Of-The-Box capabilities to manage citizen services and benefits, deliver authorisations, manage rules and compliance, ensure safety and justice, recruit, onboard, develop public sector employees. SFDC2024GC14
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EBO.AI (UK) LTD
EBO's solution automates the outreach and validation of patient waiting lists and provides detailed BI analytics to govern that process, The solution is available as both standalone and fully integrated to the EPR/ PAS.
Features include:
- automated, 2-way conversation
- multi-lingual
- multi-channel
- Power BI dashboards
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Liberata UK Ltd
Our Discount & Exemption Review service offers an effective, low cost means of eliminating fraud and error across Discount & Exemptions awards. The service delivers intelligent data-matching, analysis and cleansing, including the delivery of reviews through the generation of letters and collation of responses and evidence via citizen facing tools.
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NEO TECHNOLOGY LIMITED
Neo Technology's Feedback Management Solution, is a versatile SaaS platform hosted securely on Microsoft Azure. It efficiently manages customer complaints, handles feedback, and tracks issues with integrated workflows, ensuring compliance with statutory and regulatory requirements across various sectors.
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GRANICUS-FIRMSTEP LIMITED
The Granicus Government Experience Cloud is a comprehensive cloud-based platform for communications, citizen engagement, digital services, and service delivery. It’s designed to enable stronger relationships, improve trust, and provide excellent government customer experiences for citizens.
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VE3 GLOBAL LTD
VE3's Data Integration / Master Data Management Platform establishes cohesive dataset sourced from diverse data origins, ensuring automatic matching, validation, and cleansing. Our platform enriches data through multidimensional matching, grouping into families and other categories, highly adaptable data profiling capabilities. Offer integrated Portal Application layer designed for regulated data sharing.