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720 results found

720 results found in Lot 2: Cloud software in the category Live chat

  • Noesis Cloud

    Waltec Solutions Ltd

    Our Noesis Cloud range of products are designed to combat common business issues and to bring the efficiencies gained from electronic processes where paper has traditionally been used, reducing administrative overhead and providing streamlined processes and accurate management information. Specifically focussed on Procurement, Facilities and Finance Management processes.

  • Drupal CMS Content Management System (Drupal 10 CMS and Drupal 11 CMS Supported)

    enCircle Solutions Ltd.

    Drupal 10 is a powerful content management system (CMS) offering an enhanced user experience with modernised UI. Drupal 10 has improved multilingual support. Better performance and scalability means Drupal has never been so fast. Increased security features mean Drupal has never been so secure. Drupal has accessibility enhancements improving inclusivity.

  • Fusion - 8x8 UCaaS (Unified Communications as a Service)

    Charterhouse Voice & Data

    XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.

  • Salesforce Experience Cloud

    XMA Limited

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCX2024GC14

  • SMART: AI Student Services Copilot Higher Education

    ICS.AI LTD

    The SMART Student Services Copilot revolutionises the student experience using generative AI to streamline university life. Offering personalised access to grounded information, for all aspects of university life. The solution optimises student services, improving satisfaction and educational outcomes while achieving significant cost savings and improved staff morale.

  • 8x8 UCaaS Unified Communications as a Service

    Digital Space Cloud Services Limited

    X-Series provides UCaas, CCaas and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • 8x8 Work - Unified Communications as a Service (UCaaS)

    Six Degrees Technology Group Limited

    XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.

  • Webex Connect

    IMImobile Europe Ltd

    Webex Connect is an Enterprise Cloud Communications Platform that enables businesses to orchestrate and automate contextual, real-time interactions and end-to-end journeys across customer touchpoints including SMS, RCS, Email, Video, Push, In-App, WhatsApp, Apple Business & Facebook Messenger. Webex Connect also offers live agent conversations capabilities and integrations with other systems.

  • Avaya Experience Platform Customer Experience Software and Cloud Solutions

    SABIO LTD

    AXP is a cloud contact centre solution with an API first architecture, enabling customisation and integration with your existing infrastructure. AXP empowers businesses with automated and assisted omnichannel capabilities, AI, realtime and historic reporting and analytics, workforce engagement, journey tracking. Delivering exceptional customer experiences across onmichannels.

  • AI for Customer Service using Dynamics 365

    Brightwire

    Brightwire delivers AI on Microsoft Power Platform and Dynamics365 to enable generation of personalised responses to customers and cases. Our solutions range from contact, activity and stakeholder management, complaints handling, legal case management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.

  • NQM LLM Platform

    NquiringMinds Ltd

    The NQM LLM Platform provides a next generation platform for building and deploying AI applications- large language models (LLM) and generative AI. It provides simple means to rapidly build and deploy chatbots and agents through pre-configured cookie-cutters, also allows for creation of arbitrarily complex data analytics/ processing workflows involving AI.

  • Insight - Salesforce Hyperforce Lightning Add-ons

    Insight

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHI2024GC14

  • CiviCRM Constituent / Customer Relationship Management (CRM)

    enCircle Solutions Ltd.

    CiviCRM provides a highly configurable CRM platform aimed at Government and non-profits. A huge community of government CRM users around the World exploit this CRM platform, unique in the CRM marketplace. No longer will you have to settle for a costly CRM system that doesn't fit your way of working.

  • Salesforce Hyperforce CRM Analytics

    Arcus Global Limited

    CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHA2024GC14

  • Enterprise Case Management

    Ve3 Global Ltd

    VE3 specializes in designing, delivering, and deploying cloud-based end-to-end Case Management solutions tailored to your organization's specific business requirements. We offer guidance on best practices, standards, and technology throughout the discovery to implementation process.

  • Microsoft Power Platform

    Ceox

    Ceox’s Microsoft Power Platform enables Public Sector Organisations to analyse data, build engaging business applications and automate processes quickly and efficiently. Ceox’s services empowers organisations to use Power Apps, Power Automate, Power BI and Power Virtual Agents. Empower your workforce, automate tasks, streamline process and deliver better customer satisfaction.

  • Voice Enabled Teams

    Six Degrees Technology Group Limited

    Consolidate your Microsoft Teams collaboration software with your unified communications platform, and achieve cost efficiencies whilst delivering a ubiquitous experience to your end users. We'll deploy Microsoft Phone System for your organisation, ensuring you leverage the maximum benefits from Microsoft’s collaboration tool.

  • IBM WatsonX

    Deeper Than Blue Ltd

    Watsonx, IBM's AI and data platform, integrates AI, data, and governance, empowering enterprises to deploy AI across their business using trusted data. It comprises watsonx.ai for training, watsonx.data for data management, and watsonx.governance for transparent AI workflows, addressing critical AI platform needs.

  • SMART: AI Generative AI Upgrade

    ICS.AI LTD

    A generative AI-powered Copilot surpasses basic AI assistants with advanced contextual understanding and adaptive learning capabilities. It offers a deeper, more nuanced interaction, personalizing responses and integrating seamlessly across multiple platforms and services for a comprehensive user experience.

  • SMART: AI Copilot Advanced Enterprise Language Model Integration

    ICS.AI LTD

    SMART Copilot is an advanced platform enabling organisations to leverage specific language models and engage with large language models (LLM) integrations through the optional skill; SMART LLM Consumption. This system ensures flexible, secure, and compliant use of AI technologies, tailored to meet diverse organisational needs, governance standards, and budget constraints.

  • Zoom

    Zoom Video Communications, Inc.

    Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.

  • Fusion Teams - Managed Cloud Telephony & UC Service

    Charterhouse Voice & Data

    Fusion Teams is a hosted SBCaaS platform that allows for both Direct Routing connections to Microsoft Teams and for integration of legacy PBX solutions with Microsoft Teams

  • 8x8 Contact Centre

    Softcat Limited

    An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.

  • Salesforce Hyperforce Lightning Experience Cloud

    Softcat Limited

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHS2024GC14

  • BMC Helix Automation Console (formerly Vulnerability Management)

    Fusion Business Solutions

    BMC Helix Automation Console utilises artificial intelligence, NLP and machine learning to auto-categorize service management tickets, significantly reducing errors and improving efficiency. These cloud capabilities radically improve service management experience. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix Cognitive Automation.

  • Digital Customer Service Platform

    Orlo

    Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.

  • Chatbots

    INPLOI LIMITED

    inploi's AI chatbot/ conversational UI product. Deploy chatbots on your website to capture application data, to answer FAQs, to schedule meetings and interviews, to conduct surveys and more: combining the power of AI with human intuition to automate repetitive tasks.

  • Microsoft Dynamics 365 Customer Service / Case Management

    CloudSource Ltd

    Dynamics 365 Customer Service has several components that work together to provide an end-to-end case management solution for public sector entities that helps identify cases and routes each case to the most appropriate agent. It empowers agents to resolve issues quickly using generative AI and automation.

  • Jadu Digital Platform - Web Publishing,‘MyAccount’, Forms, Payments and Case Management

    JADU CREATIVE LIMITED

    A low-code, web-based platform for digital service delivery. Incorporating web content management, real-time collaborative case management, CRM, payments, forms and customer MyAccount, the platform enables business users to own and manage digital service delivery, including integration to common Line of Business systems.

  • Salesforce Hyperforce Lightning Industry Solutions

    Arcus Global Limited

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHA2024GC14