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Sunrise Software Limited
Sunrise HRCM is designed for HR Service Delivery and Shared Service Service Desks, managing both HR Cases, Queries and Requests. HR teams will have a single place for supporting large volumes of employee interactions, automating and manage key HR processes, spot trends and ensure consistency of issue resolution and advice.
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Ctalk Limited
Ctalk is a globally acknowledged expert in Contact Centre solutions. The Ctalk omnichannel system offers a comprehensive contact centre solution, available as hosted, CCaaS, or on-premises. The product suite integrates cutting-edge technologies, ensuring seamless communication across all channels and encompasses the following technologies:
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MORE IQ LIMITED
True Cloud field based resource scheduling and optimisation for repairs and maintenance operatives. Real-time optimisation for appointments, planned and preventative, programmes, projects, voids and servicing workflows.
API driven design with fully documented integration.
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EMOTECH LTD.
Emotech Multilingual Speech to Text solution transforms unstructured speech data into accurate transcriptions. Gain deeper insights into speech data with our state-of-the-art AI powered speech-to-text technology.
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Zipporah Ltd
Educational Lettings offers bookings and service management for school/college/university facilities such as rooms, venues, sports courts and pitches and more. Our online solution gives real time visibility, automatic VAT information, variable charging levels, manages bookings availability for different term times, easy integration with existing systems, comprehensive reporting and simple installation.
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Melissa Data Ltd
20% of addresses entered online contain errors: spelling mistakes; wrong house numbers; incorrect postal codes; formatting errors that don’t conform to postal regulations. Melissa Global Address verifies addresses for UK and 240+ countries in real-time, at point of entry or in batch, to ensure only valid addresses are captured
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CIPTEX LTD
One Payment Cloud is a suite of card payment solutions for both voice and digital interactions which prevent card data from entering a client’s environment (including home workers). This removes the risk of card data breach and greatly reduces the cost of attaining and maintaining PCI compliance.
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COACHSCANNER LIMITED
WeMove's turnkey solution for operating Demand Responsive Transport services is modular - full routing system, driver app, rider app, call centre module, simulation/consultancy and more.
WeMove is live across 11 services in the UK and is the go-to solution for launching and operating DRT.
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PHOENIX SOFTWARE LIMITED
The SMART AI Citizen Police Services Assistant uses human parity AI technology and self-service to improve citizen customer services support 24/7, while reducing service delivery costs. This chatbot allows members of the public to engage with the police and can provide quick and simple chat access to self-serve information.
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ACF Technologies (UK) Limited
ACF offer market-leading event booking solutions which combine the following components: Online event booking solution, event aggregation page, automated reminders, easy-to-use web user interface, various check-in options, digital event tickets, multi-language, webform data & document collection, room booking, surveying, integrations and more.
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ICS.AI LTD
SMART AI Contact Centre Copilot, a generative AI-driven omnichannel solution that integrates services across website, live chat, phone, email and social. This system enhances 24/7 citizen engagement, streamlines service deflection, and reduces agent demand across communication channels. AI trained on 1,000 topics for personalised, delivering a grounded personalised solution.
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Beckett Telecom
Teams Enabled SIP Trunks to provide direct routing for users with relevant Microsoft Licencing to make and receive calls. TEST remove the requirement for dedicated SBC's or per user per month calling plans.
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SOFTCAT PLC
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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ARCUS GLOBAL LIMITED
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHA2024GC14
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Inform Communications Ltd
Engage Live Chat blends advanced AI with expert human support for a seamless service experience. Starting with AI-driven responses, complex queries are smoothly escalated to human agents, who receive AI-assisted, accurate answers across various topics. This efficient hybrid system is powered by a sophisticated pre-trained language model.
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ARCUS GLOBAL LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCA2024GC14
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Business Systems (UK) Ltd
Microsoft Teams recording service from Business Systems is cost effective and easy to use supporting capture of voice and instant messaging from your Teams interactions. The service covers capture, archive, search and replay capabilities from your Teams voice, meeting, and collaboration streams.
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Imperial Civil Enforcement Solutions
3sixty Notice Processing is Imperial Civil Enforcement Solutions powerful back-office software solution that offers automated, end-to-end notice processing with very little need for manual intervention. 3sixty and its public facing self-service portal, 3sixty Citizen will streamline the way you deliver your parking services and interact with customers.
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Data8 Ltd.
Capture comprehensive company credit reports on over 3.5 million active companies in the UK. The information that can be provided for a company includes, but is not limited to, credit reports including company name & number, credit rating & limit, P&L details, balance sheet details & directors and SIC.
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INSIGHT DIRECT (UK) LTD
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCI2024GC14
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XMA LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHX2024GC14
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XMA LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHX2024GC14
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TRANSUNION INTERNATIONAL UK LIMITED
A TruValidate module that allows the verification of presented identities against mobile phone numbers delivered by the UK’s Mobile Network Operators (MNOs) and Virtual Mobile Network Operators (VMNOs). SIM swap and redirection alerts can be configured.
A One Time Passcode send and confirm can be delivered via the TruValidate API.
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INSIGHT DIRECT (UK) LTD
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHI2024GC14
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ADAPTIVE COMMUNICATION SOLUTIONS LTD
Horizon Contact is a scalable cloud based omni channel platform, integrating voice, email and webchat into the Horizon service. An add-on to the Horizon subscription, Contact includes call recording, queuing, call backs, surveys, CRM integration, reporting and analytics, wallboards, IVR, administrators, supervisors and agents level access; the complete Contact Centre
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Abavus.co.uk
Our Freedom of Information (FOI) module enables local authorities to process and manage all of their FOI, SAR, EIR, and Complaints submissions digitally. The module is designed with efficiency and automation in mind, with artificial intelligence (AI) built-in to enable rapid summaries and responses.
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CIVICA UK LIMITED
A highly configurable and scalable SaaS solution for employee management deployed securely upon Amazon Web Services (AWS). Allows recording and processing of multiple HR case types including general enquiries, capability, grievance, disciplinary, redeployment and sickness. It’s accessible via a self-service portal using mobile devices and traditional laptops and PCs.
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RAPID INFORMATION SYSTEMS LIMITED
Rapid is an easy to use open source platform for creating powerful web, mobile, and form applications. It lowers the skillset required to build applications and supports collaboration, re-use and sharing, radically reducing development time and cost. It is highly flexible and any integration is possible.
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Reliance High-Tech Ltd
Reliance Protect body worn camera solutions enhance incident deterrence and generate powerful evidence with HD video and audio. Included are options around customer live stream viewing and back into our in-house 24/7/365 Alarm Receiving Centre. Cloud storage and full control, editing and sharing recordings via the VideoManager portal.
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EnableIT Technologies Ltd
enableVoice: A versatile VoIP telephone system. With seamless integration, robust recording features, and budget-friendly pricing, empower your business. Whether you’re at the office with physical phones or part of a remote team using mobile devices, enablevoice ensures connectivity from anywhere in the world, all you need is an internet connection.