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1199 results found

1199 results found in Lot 2: Cloud software in the category Contact management

  • Google ChromeOS Flex License (with Chrome licensing)

    Getech Limited

    ChromeOS Flex is a cost-effective way to breathe new life into your existing devices. It’s easy to deploy across your entire fleet or try on a single device to experience the benefits of a cloud-first operating system. Google recommend Workspace as the Cloud Productivity platform for ChromeOS Flex users.

  • Freshsales Suite: Customer Relationship Management and Marketing Software (CRM)

    Freshworks Inc.

    Freshsales Suite is a unified, 360 degree sales and marketing CRM software by Freshworks. With an intuitive UI and powerful feature set including AI based lead scoring, visual deal pipeline, and intelligent workflow automations, Freshsales gives businesses everything they need to manage their sales in a hassle free package.

  • Causeway Enquiries

    Causeway Technologies Limited

    Improve tender and bid processes by transforming how you manage and send tenders. Eliminate scattered documents, emails and manual tasks by consolidating all your enquiries, manage Bills of Quantities, and making sure your supply chain can access the most up to date project documents, assign trades, and send bids simultaneously.

  • GovBook | Short Breaks Booking System

    BookingLab

    We've co-created a cutting-edge Short Breaks Booking System with leading children's services teams. This end-to-end digital short breaks service enables you to manage registrations, bookings, communications, payments, short breaks providers, and reporting for trips, overnight bookings, clubs and activity bookings, max cards, and ticketing services—all in one, easy-to-use booking system.

  • Kick CIS for Dynamics

    Kick ICT

    We’ve adapted Business Central, Microsoft’s comprehensive business management solution for SME organisations, to meet the unique finance and ERP demands of the construction industry. Unify your data, enhance customer relationships, build intelligence into decision making and accelerate business transformation, all based on sound financial information.

  • Esuasive Housing Safer Communities: ASB

    Esuasive

    Esuasive Housing ASB is a core component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • Interactive Issue Reporting and Case Management

    Digital Modus Ltd

    Citizen interactive issue reporting and case management solution for Local Authorities built on Salesforce technology that streamlines customer support processes. With intuitive tools for efficient problem tracking, resolution, and customer engagement, organisations can deliver top-tier service. Enables seamless communication and comprehensive issue resolution for enhanced customer satisfaction and retention.

  • Salesforce Hyperforce Lightning Add-ons

    Softcat Limited

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHS2024GC14

  • MRI Homelessness Reduction

    MRI Software Limited

    MRI Homelessness Reduction is a cloud-based SaaS solution to manage cases, monitor outcomes and deliver solutions against the Homelessness Reduction Act 2017 (HRA). Combining the latest IT software with housing practitioner experience to simplify and automate H-CLIC reporting. Also fully compliant with Housing (Wales) Act 2014 (including Welsh language option).

  • Infreemation - Archive

    Digital Interactive Ltd

    Infreemation is an advanced online cloud based application for managing your organisations historic cases. Infreemation Archive and store all case types such as (but not limited to) complaints, FOI, SAR, GDPR, incidents, compliments and comments and feed back from your website.

  • Salesforce Lightning Industry Solutions

    Softcat Limited

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCS2024GC14

  • Neo Technology Correspondence and Enquiry Management Solution

    NEO TECHNOLOGY LIMITED

    Neo Technology's Correspondence and Enquiry Management Solution, offers a versatile SaaS platform hosted securely on Microsoft Azure. It efficiently records and manages correspondence from various channels, enabling tailored workflows based on correspondence types, catering to sectors like local government, central government, health, and private industries.

  • Smart Messaging Tailored for Healthcare from BT

    BT PLC

    Smart Messaging Tailored for Healthcare is a web-based, cloud-hosted platform for mobile messaging. Send, receive and automates real-time SMS conversations with your patients. Send Friends and Family Surveys (FFT), reduce do not attend rates and engage with your patients.

  • Odigo Contact Centre Customer Experience Software and Cloud Solutions

    SABIO LTD

    Odigo CCaaS is a mature, enterprise contact centre solution, providing an omni-channel experience at every stage of the customer journey. It has been on the market since 2005 as a native cloud service, has over 400,000 named users and supports more than 3.2 billion interactions per year.

  • Ctalk Contact Centre

    Ctalk Limited

    Ctalk is a globally acknowledged expert in Contact Centre solutions. The Ctalk omnichannel system offers a comprehensive contact centre solution, available as hosted, CCaaS, or on-premises. The product suite integrates cutting-edge technologies, ensuring seamless communication across all channels and encompasses the following technologies:

  • Aptem Employ for Employment Services / Welfare to Work

    APTEM LTD

    Aptem Employ is an award-winning SaaS employability solution, assisting individuals re-entering the workplace. It empowers jobseekers and equips providers with vital resources to secure meaningful employment such as eligibility checks self-service jobseeker portal, CV builder, eLearning, real-time progress tracking and case management.

  • Customer feedback

    Pentagull Ltd

    Our customer feedback system is a comprehensive system covering corporate complaints, compliments and comments as well as adult and children’s services complaints. All of this is managed on one platform with customers feedback being automatically routed to the relevant officers.

  • Mendix Workflow Automation and AI Software Solutions - CoreGov

    Core

    Mendix for Public Sector offers a suite of tools designed to develop digital services that serve the public good. This platform enables both front-line and technical staff to collaborate effectively, enhancing the quality of public services. It facilitates modernisation of enterprise systems, meeting public demands for mobile-friendly, easily accessible services.

  • Microsoft Dynamics 365

    Blacklight Software

    Blacklight work with Microsoft Dynamics 365 to allow public sector organisations such as central and local government bodies, education, healthcare and social housing providers to improve customer service and operational efficiency by better managing processes and information.

  • Infoshare

    EQL LIMITED

    Infoshare interacts engagingly with a user to obtain information that can be clinical. It is a web-based chatbot and can be flexible to any question set. It presents the data in a format that allows the buyer to use and analyse the data for whatever purpose it requires.

  • SMART: AI Contact Centre Copilot

    ICS.AI LTD

    SMART AI Contact Centre Copilot, a generative AI-driven omnichannel solution that integrates services across website, live chat, phone, email and social. This system enhances 24/7 citizen engagement, streamlines service deflection, and reduces agent demand across communication channels. AI trained on 1,000 topics for personalised, delivering a grounded personalised solution.

  • Synopsis Digital Pre-Operative Assessments

    VITALHUB UK LIMITED

    The Synopsis platform is a digital, award-winning, preoperative solution, which allows hospitals to manage the entire pre-operative assessment from an online patient-led initial questionnaire through to post-operative outcomes. Improving care and risk of human error by reducing paper trails, increasing data security and delivering significant organisational benefits & economic gains.

  • HSO Software Services - Microsoft Dynamics 365 Marketing

    HSO Enterprise Solutions Limited

    Dynamics 365 Marketing is a Marketing Automation application that helps you foster relationships with the people that matter most to you. Dynamics 365 Marketing allows you to create diverse and dynamic marketing email content, compose personalised engagement journeys and landing pages, social media posting, lead scoring, event management and more.

  • Salesforce Hyperforce GOV.UK Frontend

    Arcus Global Limited

    Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHA2024GC14

  • Rent-IQ® - Rent Analytics

    Netcall Technology Limited

    Rent-IQ® is a software solution designed to analyse rent payment patterns.  It uses algorithms to study how people make payments, identify trends, and predict which tenants risk falling behind on payments.  This predictive information can help income collection staff take swift action to prevent payment issues.

  • MRI Allocations

    MRI Software Limited

    MRI Allocations is a cloud-based SaaS solution enabling housing providers to manage their housing register, advertise and allocate properties (Choice Based Lettings (CBL) or Nominations) according to their allocation policies. Intuitive portals for applicants and officers provide a modern, easy-to-use way to manage your entire allocations process efficiently and online.

  • Salesforce Lightning Add-Ons

    Arcus Global Limited

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCA2024GC14

  • WPC Coroners - Coroners Case Management

    WPC Software Ltd

    WPC Coroners is a flexible, intuitive case management and workflow system designed to manage all coronial cases from the point of referral, through to closure. WPC Coroners has a host of features to streamline the coronial process, minimizing the administrative burden of the coroner’s staff, saving valuable time.

  • SAP Customer Data Platform

    SAP UK Ltd

    SAP Customer Data Platform is an enterprise-grade customer data platform that can help you personalise engagements across channels to better connect with customers. By bridging online and offline data, SAP Customer Data Platform can help you understand your customers and deliver relevant, trusted, and personalised engagements.

  • Civica OnDemand ProCollect

    Civica UK Limited

    Civica OnDemand ProCollect targets non-performing debts, using our proven recovery processes and all available recovery remedies we recommence recovery activity in relation to these debts to maximise income. It includes all main local authority revenue streams including Council Tax, Business Rates, General Income, Housing Benefit Overpayments and Parking.