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Medallia, Inc.
Public service providers can seamlessly integrate contact centre interaction and citizen service events into the Medallia Government Cloud. This provides real-time experience data, wider reach to citizens, and more qualitative data to improve the customer experience to all the people it serves.
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Ultranyx
Spectrum Spatial empowers analysts and executives to glean spatial insights whether they are in the office or on the road via their favourite browser or mobile device. Greater access to spatial insights enables organizations to achieve efficiencies and cost savings while better serving customers and key stakeholders.
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Equifax Ltd
Our online Identity verification services enable customers to build identity journeys designed to improve access to the products and services. Equifax uses strength, breadth and depth of data to validate an individuals identity and flag any high risk cases. This can be further enhanced with Document and biometric verification.
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Abavus.co.uk
Our Contact Centre module is a hosted Customer Relationship Management application. Designed for use in public sector organisations, the module provides an easy to use and fully featured CRM system that fully integrates into all other My Council Services modules, and offers easy integration with other systems.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Specialist Computer Centres plc
Our consultative approach to ServiceNow(ITSM/ITOM/CSM/HRSD/SecOps/IRM) Enterprise Service Management(ESM) licensing enables us to deliver IMPACT to your organisation. Via our team of highly skilled Solution Architects, we will work with you to define the correct approach for your needs, leveraging our knowledge as a ServiceNow customer to maximise benefits to you
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Equifax Ltd
Instant Company and Director Information is a comprehensive suite of services to deliver web-based information of Limited, Non-Limited, Sole Trader and Partnership businesses in the UK and abroad. This helps verify, analyse or investigate the financial status of businesses and the directors / proprietors behind them.
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Arcus Global Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCA2024GC14
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Tech Mahindra Limited
Our data and analytics solutions, powered by our leading-edge platforms, allow our clients to gain the best insights from the data available to them, provides innovative sources of high-quality data to assist in customer-profiling, business optimisation, and product targeting, helping drive efficiencies from their operations
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INFOPAD LTD
InfoPad's Dynamics 365 CRM for SMEs is a cloud-based solution designed to streamline customer relationship management. It offers comprehensive tools for sales, marketing, and service operations, tailored to the unique needs and growth demands of small to medium-sized enterprises, enhancing efficiency and customer engagement.
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Bourne Valley Systems Ltd
We are an Official License partner for Trilogy, Aurea, IgniteTech and Avolin in the UK, offering software licenses for their full suite of products such as Onyx, First Rain, and CloudFix, and other products in the IgniteTech Unlimited range.
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Ve3 Global Ltd
VE3 leverages cloud, social, and mobile technologies through Salesforce Health Cloud to empower healthcare professionals. Our solution enables efficient collaboration, deeper patient understanding, and fosters 1-to-1 relationships throughout the entire care journey.
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Boomerang I-Comms Ltd
Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.
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Policy Monitor Limited
Policy Monitor provides a cybersecurity management platform, Cyber Security Policy Monitor (CSPM). CSPM gives you a centralised platform to support your organisation through complex industry-certified accreditations, to create and implement internal security policies, train your staff, scan for vulnerabilities and establish best practices to provide the best defence against criminals.
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4net Technologies Ltd
FourNet offers Unified Communications and SIP services from world leading application providers, including: Microsoft (Teams Direct Routing), Avaya, RingCentral, Gamma, BT Wholesale, Tiger, Ribbon, AudioCodes and others.
Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.
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Boomerang I-Comms Ltd
Intelligent, automated, threaded messaging designed for the Police. Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. A communication solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Insight
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCI2024GC14
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Panlogic Limited - Digital Engineering
Personalised, contextual answers Natural search & real-time predictive answers Dynamic/adaptive Real-time updates Self-learning: auto- updates based on new user questions Further troubleshooting if unanswered Workflow alerts for new questions without answer Content Management System integration ‘Most popular’ / ‘Top 10’ Multi-language Browse categories/tags User commenting FAQ search Social media integration
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FLOWBIRD SMART CITY UK LIMITED
The Flowbird Mobility Hub is a kerb side management platform.
Our customers can aggregate data from various mobility providers in order to have consolidated reports and analytical data.
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4net Technologies Ltd
4net offers a SaaS Robotic Process Automation (RPA) environment. We bring together RPA principles, Artificial Intelligence(AI), Machine Learning and Cloud Computing.
We can automates processes rapidly by defining, deploying, integrating, operating, testing, and refining RPA requirements for transaction processing, data manipulation, response triggering, and communicating between digital systems.
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TRANSCRIBE UK LTD.
iVano 365 is a cloud based Workflow Management Software solution for digital dictation. Dictate on the go with iVano Dictate, this smartphone app enables busy professionals to dictate and upload directly to iVano 365. (Available for Apple and Android devices.) The solution is hosted on Microsoft Azure Cloud Platform.
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HSO Enterprise Solutions Limited
Microsoft Dynamics 365 Field Service helps technicians increase first-time fix rates. Dynamics 365 Field Service provides the tools to deliver onsite services to customers and manage their mobile workforce. With tools that create work orders, schedule, and dispatch technicians, execute work orders, asset management and servicing and inventory.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Netcall Technology Limited
Liberty Converse CX is an AI powered advanced omnichannel contact centre as a service (CCaaS) solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
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Arcus Global Limited
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCA2024GC14
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Cinos
Liberty Converse CX is an AI powered advanced omnichannel contact centre as a service (CCaaS) solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
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NewVoiceMedia Limited
Vonage is a leading provider of cloud communications including contact centre, unified communications and API. Vonage contact centre is recognised as leader in the Gartner Magic Quadrant with proven availability and security accreditations, Vonage ensures complete flexibility, scalability and reliability. Specialist in CRM integrations to: Salesforce, Zendesk, ServiceNow, Dynamics, SAP.
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apto solutions limited
Apto Solutions can offer a cloud based solution to manage the sending, tracking and collection of documents for electronic or digital signature. Based on the Adobe Document Cloud platform our service enables you to edit PDFs, collaborate with colleagues and manage e-signatures in a simple experience.
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Liaison Financial Services Ltd
Workforce demand and risk planning cloud based solution to effortlessly engage your line managers on a regular basis and conduct a “digital conversation;” to identify future recruitment demand and underlying attrition risks. It automates a number of HR processes, signposting managers to other systems and resources.
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Waltec Solutions Ltd
Our Noesis Cloud range of products are designed to combat common business issues and to bring the efficiencies gained from electronic processes where paper has traditionally been used, reducing administrative overhead and providing streamlined processes and accurate management information. Specifically focussed on Procurement, Facilities and Finance Management processes.