Search results

748 results found

748 results found in Lot 2: Cloud software in the category Interactive voice response (IVR)

  • FourNet (4net) Cloud Unified Communications (UCaaS)

    4net Technologies Ltd

    FourNet offers Unified Communications and SIP services from world leading application providers, including: Microsoft (Teams Direct Routing), Avaya, RingCentral, Gamma, BT Wholesale, Tiger, Ribbon, AudioCodes and others. Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.

  • Email appointment system

    Boomerang I-Comms Ltd

    An intelligent platform to automate appointment management using our patented threading technology for 2-way messaging. We make it easy to manage appointments and integrate with your booking system / schedule. SMS, EMAIL AND IVR used to set, remind and cancel appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • 8x8 Contact Centre

    Softcat Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Customer service surveys

    Boomerang I-Comms Ltd

    Broadcast Bulk SMS Surveys, that can also be sent via voice and email. Schedule automated dynamic surveys that can take respondents down a different path dependent on each answer, and generate a report based on responses. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Virtual First Horizon Telephony

    VIRTUAL FIRST LTD

    Virtual First Horizon is a Gamma Provided Cloud PBX providing an array of features to suit the needs of organisations. It is operated through a choice of devices; handset, mobile or desktop. Web interfaces allow real time access and changes to the many services available on user basis.

  • Omnichannel Broadcaster

    Boomerang I-Comms Ltd

    Boomerang delivers Broadcast messaging, Business Continuity Plan communications, bulk SMS and 2-way SMS, voice, and email conversational messaging. Our Omnichannel messaging can automatically match responses and deliver them to your email. Omnichannel SMS solution to engage with stakeholders or customers that is ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Voice Enabled Teams

    Six Degrees Technology Group Limited

    Consolidate your Microsoft Teams collaboration software with your unified communications platform, and achieve cost efficiencies whilst delivering a ubiquitous experience to your end users. We'll deploy Microsoft Phone System for your organisation, ensuring you leverage the maximum benefits from Microsoft’s collaboration tool.

  • 2FA / OTP / SMS / HLR / Email

    MMG Mobile Marketing Group

    Messaging alert services. SMS, Email, Voice and HLR , Multi-Channel Campaign Manager. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials, Cyber Essentials Plus & Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider

  • Omnichannel marketing

    Boomerang I-Comms Ltd

    Marketing solution that delivers bulk messaging and 2-way SMS, voice, and email conversational messaging. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound marketing campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Cirrus SMS Codes

    Opus Telecoms

    Cirrus SMS Codes provide a means for customers to provide a number to receive SMS messages for customer service and / or sales. Long codes are numbers of equal length to standard UK mobile phone numbers. Short codes are 6 digit numbers that are more convenient for consumers to use.

  • Cisco Webex Contact Centre

    BRIGHT CLOUD LTD

    Cisco Webex Contact Center (WxCC) is a native cloud, omni-channel platform with standard and premium variations, and a number of options for additional integrated features. The adoption of this platform, when coupled with BrightCloud Group’s contact-centre specific expertise, means it’s even simpler to take your contact-centre portfolio to the cloud.

  • Military SMS

    Boomerang I-Comms Ltd

    Incident management software designed and used within the Military to handle, escalate and manage alerts. Multi-channel bulk broadcasts, conversational SMS, Email and voice messaging, and appointment management. Intelligent, automated, threaded messaging designed for the Military. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • NHS Messaging service

    Boomerang I-Comms Ltd

    Multi-channel bulk broadcasts, conversational SMS, Email and voice messaging, and appointment management from an easy-to-use user interface, email inbox or integrated through API. All messages and responses are matched, NHS appointments made easy to confirm, cancel, and reschedule. Secure solution that is ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Inbound marketing

    Boomerang I-Comms Ltd

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Cloud Telephony

    ONECOM LIMITED

    Onecom’s Vox is a leading hosted UCaaS Platform providing usual corporate PBX features plus extensive Unified Communications capabilities, such as; voice/video conferencing, Instant Messaging, presence, desktop and file sharing. Operated through desktop apps, handsets or mobile devices. Web/App interfaces allow real-time access and admin controls over the extensive features.

  • Puzzel Digital Engagement

    Puzzel Ltd

    Puzzel Digital Engagement is a digital-first customer service solution. Segment web visitors based on behaviour, journey or value, and offer each the most efficient resolution to their problem. This includes guiding them to web pages, fetching information, documents, or connecting them with an agent over chat, voice or video.

  • Microsoft Teams Calling - Direct Routing

    LoopUp Ltd

    LoopUp leverages cloud-to-cloud Direct Routing for Microsoft Teams to connect users to our premium voice network. Users can make and receive calls on any Teams-enabled device, promoting secure, agile working for all employees to a common standard. A Microsoft Gold Partner, our service is fully managed and includes 24/7 support.

  • Voice and chatbot products and services including Amazon Alexa and Amazon Lex

    Vocala Ltd.

    Providing conversational interfaces into any application using voice and text. This includes Voice and chatbot services for use on both voice-enabled devices such as Amazon Alexa and Google Home and on web through services such as Amazon Lex. Our solutions integrate Digital Assistants with back-office or third-party systems.

  • Conversation API

    Boomerang I-Comms Ltd

    Build Intelligent multichannel messaging into existing software to drive automation into communication processes and reduce manual effort. A messaging API that allows broadcast messaging, targeted messaging, 2-way SMS, voice, and email messaging and appointment management from your own software. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Secure Data Platform Service - OFFICIAL SENSITIVE

    SecureCloud+ Limited

    Designed for the UK Public Sector, supporting OFFICIAL/OFFICIAL-SENSITIVE,ONR,NNPPI data, the managed environment architecture leverages public cloud technology such as AWS & Azure and/or on-premise UK sovereign infrastructure.

  • Messaging for Dynamics

    Boomerang I-Comms Ltd

    Custom connector enabling organisations to build intelligent messaging solutions from services within Microsoft’s Power Platform. Intelligent 2-way, multi-channel messaging via the Power Platform. Build workflows from your CRM, ERP, plus applications with existing connectors such as Azure, IoT Central and Microsoft Teams. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Initsys Merlin Neon Edition

    Initsys Ltd

    Merlin NEON edition is a system of automation, statistical analysis, and critical pathways that combine to enable any risk or plan to be scripted, tested, and reviewed It builds on the Ai from previous editions to include robotic incident handling. Comprising Incident, Audit, Compliance Modules.

  • Unity on a SIM Service (VoIP)

    Redcentric Solutions Limited

    Redcentric’s Unity on a SIM service delivers office PBX features to any unlocked mobile handset. The service provides an instant, wire-free phone system leveraging all standard features and functions of Redcentric’s core hosted IPT service. Insert the SIM into the phone and the PBX is ready.

  • OTP Alerts, SMS , Email, Voice

    MMG Mobile Marketing Group

    Messaging alert services. SMS, Email, Voice and HLR , Multi-Channel Campaign Manager. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials, Cyber Essentials Plus & Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider

  • Cirrus Contact Centre as a Service Social Media Agent Licence - CCaaS

    Opus Telecoms

    The Cirrus Contact Centre as a Service Social Media Agent Licence - CCaaS provides Cirrus CCaaS users with access to Facebook posts, likes and mentions; Twitter direct mentions; Instagram posts and YouTube comments. Conversations from different channels are unified into a single, easy to use interface.

  • Cirrus CCaaS Application Connector License

    Opus Telecoms

    The Cirrus CCaaS Application Connector License enables integration between the Cirrus CCaaS application and third party services such as CRM and helpdesk applications. This platform-level Cirrus licence supports functionality such as automatic record popping and self-service database access.

  • CCaaS (Contact Centre as a Service)

    INTUITY COMMUNICATIONS LIMITED

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Fusion - Cirrus - Contact Centre Voice Agent Licence

    Charterhouse Voice & Data

    The Cirrus Voice Agent License provides users with access to core Cirrus Voice functionality, including ACD, IVR and Call Routing application.

  • Pay by Link

    ECKOH UK LIMITED

    A PCI Level 1 compliant payment solution that enables your customer to make secure ecom payments across all channels including phone and digital, when speaking with an agent. Pay by Link allows for de-scoping of Card Not Present payments allowing our clients to certify for PCI using SAQ-A or SAQ-D.

  • Police bulk messaging

    Boomerang I-Comms Ltd

    Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. Intelligent, automated, threaded messaging designed for the Police. An SMS solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited