-
Scroll
We have extensive experience of managing high volumes of content through migration and website transformation processes with various levels of editorial intervention. Scroll transitioned 9 research councils’ websites into one site with UKRI, in a large, complex project involving content audits, user research, stakeholder management, standardising content and page templates.
-
Scroll
Scroll helps digital teams develop successful communications about their work and what it means for stakeholders across their organisation. These include promoting agile methods and communicating about the aims or progress of a digital transformation project in order to ensure comprehension and buy-in from stakeholders at all levels.
-
Scroll
Scroll has a strong public sector digital content track record. We ensure there's a clear vision for content maintenance and governance and provide the correct tools. These include training, manuals, business processes, agile content methodologies and style guides. Our large team, which includes Whitehall-trained people, ensures flexibility of resources.
-
Scroll
Scroll's writers, editors and proofreaders are tested and trained. Their work ranges from drafting annual reports to ghost-writing comms and writing billboard advertisements. They’re adept at implementing house style and tone, with expertise in policy rewriting. Scroll can mobilise a single writer or a pool of editors at short notice.
-
Scroll
We work strategically to make constructive use of social media for interaction and feedback in digital projects. We set out with a clear focus of understanding customer needs and constraints (eg resources and reputational risk), determine the options available and then hand over or implement the preferred approach.
-
Scroll
Scroll’s technical authors have an understanding of both technology and content, which enables them to produce clear, accessible technical writing. We can work on specialist documentation for developer teams or draft user guidance and instructions. We help ensure that digital services are consistent and easy to use.
-
Scroll
Scroll’s content strategists work in agile multidisciplinary teams to develop content governance, taxonomies and workflows. We can design, implement and evaluate content strategy across projects to ensure content meets user needs and policy or strategic objectives. With our many years of experience, we can innovate and make bold recommendations.
-
Scroll
Scroll has created content audits and worked on high-profile transformations and migrations, including GOV.UK, Barnardo’s and UKRI. We can handle large volumes of content and work with stakeholders at all levels, including across several government departments at once. We use evidence to identify quick wins or plan long-term strategies.
-
Scroll
Content design is Scroll’s specialism. With 20+ years’ experience, we’ve been practising content design since its inception, working with central and local government, often in blended, multidisciplinary teams. We design evidence-based, accessible content that meets user needs and creates seamless journeys between platforms. Projects include digital services, websites and intranets.
-
Scroll
Scroll provides modular and bespoke training in content design and strategy. Training is tailored to your needs, covering content design, accessibility, stakeholder management, user research, co-writing and managing the content lifecycle. We tailor training to suit different audiences, and have worked with policy makers, content teams, senior management and practitioners.
-
Scroll
Content design is about giving users the information they need in an appropriate format. This includes offline content. We apply content design principles to offline formats. Our work includes redesigning letters for NHS appointments, the Probation Service and the Office of the Public Guardian, and energy-advice booklets for Citizens Advice.
-
Scroll
We can optimise existing content and prepare for moving to the cloud, identifying opportunities for innovation and efficiencies. We can support discoveries for new cloud services. Our content designers and strategists already work across government so can create synergies and efficiencies through cross-departmental collaboration.
-
Scroll
Our content specialists are experts in user-centred design, with accessibility being a core part of that skill set. Tighter regulations for public sector websites came into place in September 2018. We fix inaccessible content, and our audits can help you plan to meet – and exceed – the new requirements.
-
Scroll
Our user researchers and UX designers are experienced at working on government service design and digital transformation projects. We design and run user research and usability testing, recruiting the users and designing tests, writing the scripts, selecting the criteria and reporting all findings in visually clear presentations.
-
Scroll
We can optimise existing content for AI or create new content with AI platforms and services in mind. Our content designers and strategists ensure that content is easy for AI systems to analyse, interpret and process. We act as gatekeepers of content quality while identifying scope for innovation.
-
Scroll
We have worked on digital campaigns and projects for marketing and communications teams in government departments, charities and other public sector partners. We research, plan and develop content strategies and messaging that meet business objectives and user needs. We have also worked on campaign sites on the GOV.UK platform.
-
Scroll
Content is central to building a digital service. Our experienced content designers work in multi-disciplinary agile teams to collaborate with interaction designers, user researchers, business analysts and developers to build digital services. We also work with service designers to understand entire user journeys, building end-to-end user-focused services.
-
Mediaworks (UK) Ltd
Conversion rate optimisation (CRO) aims to improve and fine-tune the user experience of your website, in order to better support your business’ goals and turn more ‘visitors’ into ‘customers’.
-
Software for Data Analysis Limited (SDA)
InfoTap® is our Cloud Support service, designed for all cloud-based operations, including our SCROLL® Survey Software managed service.
Whatever your data sources, we'll extract, transform and load your information in the most appropriate format for consistent querying and reproducible research, dashboard outputs, and reporting and presentation.
-
Software for Data Analysis Limited (SDA)
InfoTap® for generative AI provides a data management service to organise, recode and standardise legacy data so that it is higher quality and easier to consume, unlocking data for new possibilities.
Our expertise with data manipulation, transformation and standardisation, together with our SCROLL® Survey Software makes sense of your data.
-
INET
We provide content writing services for Scroll's editors,writers and content designers are tested,trained and experienced.Their skills range from copywriting, editing and proofreading to formatting and metadata.They are adept at implementing house style and tone,with expertise in policy rewriting.They have mastered a wide range of CMSs and learn new ones quickly