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Nomensa Ltd
We’ll test your components, templates and core user journeys, taking a task-based approach, with a range of common assistive technologies across browsers and operating systems. We use our technical experience of software and devices, alongside real-user techniques, identifying barriers that affect users, the source of accessibility issues and recommend solutions.
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Nomensa Ltd
Writing letters, emails and text messages to the public is very common across the public sector. We can advise you on content strategy and tone of voice, as well as template documents and validate them through user research and integrate with data sources across your organisation.
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Nomensa Ltd
We offer accessibility training and consultancy services to help embed accessibility best practice, inline with GDS and WCAG standards. Our consultancy services bring accessibility expertise straight to your organisation in a flexible way. Onsite or remotely, our accessibility experts upskill your in-house team and provide ad-hoc knowledge and support.
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Nomensa Ltd
Experience design principles form a set of guiding principles that can be recorded and applied independently, or as part of a wider design system. They act as a constant point of truth and ensure a shared vision across the whole service from teams to delivery channels.
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Nomensa Ltd
Our knowledge of applying user-centred design methodologies combined with our extensive experience in the public sector means that we are used to supporting large, complex organisations with cultural and organisational change. We support you to harness and improve your teams’ skills to build capability and create communities of best practice.
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Nomensa Ltd
Researching user behaviour involves more than just talking to a representative audience sample. Our user research approaches use a variety of techniques to gather and draw out rich qualitative and quantitative insights. User research helps you learn about your users and create inclusive services that meet user needs.
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Nomensa Ltd
We can plan and deliver new Drupal systems, improve, and upgrade existing systems, and provide capacity within larger delivery programmes. We are familiar with distributions of Drupal such as LocalGov Drupal, as well as the challenges of hosting Drupal effectively on AWS, Azure, Acquia Cloud, and other providers.
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Nomensa Ltd
We work with data to quantify and understand the experience you deliver to your users. We measure users’ end-to-end journey as they find, use and discuss your digital products and services online. The findings support design, delivery and ongoing management of your products/services, using data to identify areas for improvement.
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Nomensa Ltd
Working collaboratively with clients, we redesign existing/create new services, identifying the technology, systems, data, staff, partnerships and capabilities needed to deliver them. By understanding user needs, systems, processes and organisational priorities, we design holistic, joined-up services. On and offline interactions flow seamlessly to deliver improved experiences, efficiencies and value.
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Nomensa Ltd
Accessibility user research with people with disabilities helps you design inclusive services that work for everyone that needs to use them. It is required to meet accessibility criteria for Government Service Standards, for both online and offline, and needs to be done across: Discovery, Alpha, Beta and Live.
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Nomensa Ltd
Driven by user research, prototypes inform key decisions about page structure, information/content prioritisation and interaction design to development. Adopting a rapid, iterative approach to prototyping using lean, Agile techniques allows hypotheses to be tested and refined quickly. Prototyping can involve paper-based sketches, wireframes, hi-fidelity designs or fully-coded proof of concepts.
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Nomensa Ltd
Search Engine Optimisation (SEO) improves the quality and quantity of traffic to your website. Our dedicated team assesses your needs and audits your site to create a tailored plan. We'll then work with you to deliver demonstrable results that will show return on investment over the short, medium and long-term.
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Nomensa Ltd
A design system is most useful when it can be readily used by developers without significant effort. Keeping dev-ready templates updated reduces drift from design systems in technology systems and facilitates smooth imports. We can work with custom design systems as well as extending the GDS and NHS systems.
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Nomensa Ltd
A manual accessibility audit is the most efficient way to check for accessibility issues/barriers based on the Web Content Accessibility Guidelines WCAG 2.1. and WCAG2.2.
Accessibility audits review templates, components, content and user journeys against success criteria, determining your level of accessibility and produce a remediation plan .
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Nomensa Ltd
Think of an accessibility strategy like a roadmap. It clarifies organisational goals and helps realise them through shared vision. We tailor each approach to specific requirements. We can update existing materials or provide new documentation, handbooks and activity guides. Cultural change is ensured through workshops, training days and empathy labs.
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Nomensa Ltd
Business analysis articulates what an organisation/department needs. We do this by getting to the core of the ‘ask’, understanding it in detail, enabling our stakeholders and clients to build an appropriate solution. We help organisations to roll it out and enable them to articulate the benefits of the change.
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Nomensa Ltd
As services are handed over to BAU teams, often with smaller budgets, it’s easy to consider your service ‘done’. Live is a crucial time to embed sustainable ways of working, ensuring success long-term. We support this transition using live user-data to inform strategic roadmaps, success-metric tracking, ongoing research and optimisation.
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Nomensa Ltd
Our architecture services empower customers with technical evaluations and reviews, architectural decisions and planning and achieving development, improvements, and performance objectives. We also provide architecture governance and management. Our certified technical architects, data architects, solution architects and cloud architects guide technical design, development, business decisions and strategy using best standards.
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Nomensa Ltd
Great information architecture (IA) is intuitive. Information architecture structures content in a logical manner, ensuring it is findable, simple to navigate and only surfaces relevant information. We work collaboratively to create IAs based on research (e.g., card sorting) and feed in metadata and analytics to boost your SEO.
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Nomensa Ltd
Change management will enable you to better understand the impact of your people, processes & systems. Engaging with all impacted teams/individuals, we’ll ensure the initiatives are communicated effectively throughout. Change management ensures that your organisation or department is ready to accept and integrate the programme in to 'Business As Usual'.
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Nomensa Ltd
When understanding audience needs for a new or existing digital product, it’s often essential that we tap into stakeholders’ knowledge. As experts in our subject matter, we can conduct stakeholder interviews or workshops to explore their goals, requirements and expectations for your digital project or service.
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Nomensa Ltd
Good content design gives users what they need, when they need it. Built on a foundation of user needs, research and analytics, we can provide content design capability, content strategy and content audits. Our content designers collaborate to ensure the content is GDS compliant, useable and useful across journeys.
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Nomensa Ltd
An effective content strategy encompasses the whole content workflow, from planning and creation to maintenance, governance and analysis. It always begins and ends with user needs and research/validation. Your content strategy will include suggested KPIs and an implementation plan, including advice for organisational change and content team structure.