-
Puzzel Ltd
Puzzel Digital Engagement is a digital-first customer service solution. Segment web visitors based on behaviour, journey or value, and offer each the most efficient resolution to their problem. This includes guiding them to web pages, fetching information, documents, or connecting them with an agent over chat, voice or video.
-
AGILE BUSINESS PROCESS UK LIMITED
This service automates the allocation and responses to requests received for nursing, transport and day-care. It filters out duplications and confirms supervising authorities, and prepares correspondence to respond to requests.
It automates a highly manual process, leaving staff to manage critical tasks and customer/patient facing activities.
-
Digital Space Cloud Services Limited
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
-
Synergi Software Limited
For organisations wishing to implement Microsoft Dynamics 365 for sales, marketing, service, finance, commerce and supply-chain.
-
Farthest Gate Limited
The Liberator CAZ solution is a market leading module forming part of the Liberator suite of products. Liberator CAZ can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
-
LoopUp Ltd
LoopUp leverages cloud-to-cloud Direct Routing for Microsoft Teams to connect users to our premium voice network. Users can make and receive calls on any Teams-enabled device, promoting secure, agile working for all employees to a common standard. A Microsoft Gold Partner, our service is fully managed and includes 24/7 support.
-
TTEC CONSULTING (UK) LIMITED
Omnichannel for Customer Service offers a suite of capabilities that extend the power of the Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.
-
Vocala Ltd.
Providing conversational interfaces into any application using voice and text. This includes Voice and chatbot services for use on both voice-enabled devices such as Amazon Alexa and Google Home and on web through services such as Amazon Lex. Our solutions integrate Digital Assistants with back-office or third-party systems.
-
Initsys Ltd
Merlin NEON edition is a system of automation, statistical analysis, and critical pathways that combine to enable any risk or plan to be scripted, tested, and reviewed It builds on the Ai from previous editions to include robotic incident handling. Comprising Incident, Audit, Compliance Modules.
-
Medallia, Inc.
Whether it's a one-off survey or a sophisticated research campaign, Medallia's Research Suites lightning-fast, intuitive survey platform provides the quickest and easiest way to gain the insights to grow, improve, and succeed. Easy to use survey builder allows you to create and edit surveys from your browser, with ease.
-
Redcentric Solutions Limited
Redcentric’s Unity on a SIM service delivers office PBX features to any unlocked mobile handset. The service provides an instant, wire-free phone system leveraging all standard features and functions of Redcentric’s core hosted IPT service. Insert the SIM into the phone and the PBX is ready.
-
Farthest Gate Limited
The Liberator Food Hygiene solution is a market leading module forming part of the Liberator suite of products. Liberator Food Hygiene can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
-
Atlantic Data
Atlantic Data's Disclosures service allows organistions to process, administer and manage criminal record checks for staff, volunteers and other workers, by providing an online solution which connects to the Disclosure and Barring Service via its eBulk service.
Disclosures also provides a comprehensive suite of management information tools to assist organistions.
-
CDW Limited
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
-
Phoenix Software Ltd
SMART Email is combines Machine Learning (ML) and Artificial Intelligence (AI) to actively deflects incoming emails. Users are redirected to conversational AI assistants with true Human Parity to self-serve and automate processes. Works both in real time and with email backlogs.
-
Opus Telecoms
The Cirrus Contact Centre as a Service Social Media Agent Licence - CCaaS provides Cirrus CCaaS users with access to Facebook posts, likes and mentions; Twitter direct mentions; Instagram posts and YouTube comments. Conversations from different channels are unified into a single, easy to use interface.
-
Tisski Limited
FlowCase is a configurable case management solution built on Microsoft Dynamics 365. Designed by Tisski for the public sector, FlowCase enables a consistent case management process which reduces workload through web self-service, automates processes, monitors SLAs to improve performance, reduces time-to-case resolution, and improves decision-making with real-time dashboards and reporting.
-
Opus Telecoms
The Cirrus CCaaS Application Connector License enables integration between the Cirrus CCaaS application and third party services such as CRM and helpdesk applications. This platform-level Cirrus licence supports functionality such as automatic record popping and self-service database access.
-
INTUITY COMMUNICATIONS LIMITED
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
-
Charterhouse Voice & Data
The Cirrus Voice Agent License provides users with access to core Cirrus Voice functionality, including ACD, IVR and Call Routing application.
-
ECKOH UK LIMITED
A PCI Level 1 compliant payment solution that enables your customer to make secure ecom payments across all channels including phone and digital, when speaking with an agent.
Pay by Link allows for de-scoping of Card Not Present payments allowing our clients to certify for PCI using SAQ-A or SAQ-D.
-
Verint Systems Inc.
Verint Speech Analytics can transcribe and analyse 100 percent of your recorded calls to help surface valuable intelligence.
The solution automatically discovers and analyses words, phrases, categories and themes spoken during calls to reveal rising trends and areas of opportunity or concern. We support over 50 languages and dialects.
-
Verint Systems Inc.
Verint Workforce Management Professional is a cloud-based tool, incorporating forecasting, scheduling and other functionality into a coordinated effort to optimise your workforce resources. Service and Contact Centre efficiency can be enhanced when the right number of agents, with necessary skills are taking are of your customers every hour, every day.
-
Boomerang I-Comms Ltd
Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. Intelligent, automated, threaded messaging designed for the Police. An SMS solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
-
Phoenix Software Ltd
SMART Phone is telephony based Human Parity conversational AI assistant that lets users engage digitally with an organisation 24/7 via the phone. The AI assistant can direct callers to the best channel for their needs, whether that be summarised answers, forms, transfer the caller or book an appointment.
-
Bytes Software Services
VMware Workspace ONE Assist is a real-time remote support solution that enables IT and help desk staff to quickly assist employees with mobile and laptop device tasks or issues, decreasing downtime, maximizing productivity, and improving the overall employee experience. bss13
-
focus group
swcomms fully scalable Wildix enterprise-class hosted IP telephony service, with CRM systems integration, reporting and call recording, providing a fully managed voice service for organisations looking to leverage the power of cloud-based voice services and remote working without the management overhead.
-
Network 2 Supplies Ltd
Relocating Cloud IT can be complicated. We will audit the physical hardware and provide a comprehensive inventory. We will provide assurance that all items are transported following being safely packed, in one of our fleet of tracked vehicles.
-
Civica UK Limited
Provides out of the box Microsoft Dynamics 365, securely hosted and managed within a UK-based, IL3 (UKCloud) data centre. The SaaS offering has been accredited for Official Sensitive use by the Home Office, can process Official Sensitive data out-of-the-box and offers PSN-P connectivity.
-
GAMMA NETWORK SOLUTIONS LIMITED
Unified Communications as a Service. UCaaS Cloud platform by Gamma. Horizon is a full collaboration and communications solution. Includes video and audio conference calls, online meetings, instant messaging, outbound and inbound call plans, call reporting and analytics. Integrates with Microsoft Teams. Contact Centre offers webchat and email through webRTC.