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1140 results found

1140 results found in Lot 2: Cloud software in the category Call centre

  • Customer Administration - Target

    Tech Mahindra Limited

    Our modular system functionality, coupled with our extensive market knowledge, experienced front and back-office teams, multi-product and asset-class capabilities, and group digital transformation insight, position us as Financial Services experts in end-to-end customer administration. Our solutions can be deployed as software-as-a-service, a managed service, or a business process outsourcing engagement.

  • MiVoice Business Cloud Unified Communications and Contact Centre

    TALKTALK BUSINESS DIRECT LIMITED

    A fully featured enterprise Unified Communication (UC) and Contact Centre (CC) platform hosted in private UK data centres. ThisUC and CC service provides a cost effective, resilient and scalable solution. MiVoice Business is an easy to use communications and customer experience platform for organisations of all sizes and sectors.

  • Salesforce - Experience Cloud

    Softcat Limited

    Deliver community citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCS2024GC14

  • Salesforce Public Sector Solutions

    Arcus Global Limited

    Single platform designed to help governments to serve the people faster. Get value with purpose-built data, integration, automation, AI, analytics, & UX for the public sector. Out-Of-The-Box capabilities to manage citizen services and benefits, deliver authorisations, manage rules and compliance, ensure safety and justice, recruit, onboard and develop employees. SFDCA2024GC14

  • TTEC Digital Cisco Webex Contact Centre Enterprise

    TTEC CONSULTING (UK) LIMITED

    Cisco Webex® Contact Centre Enterprise (Webex CCE) provides a comprehensive, customisable, highly secure cloud contact centre solution to meet the complex needs of the public sector. Extensible environment via open APIs and add-on options. The solution is backed by Cisco's trusted security and support benefits.

  • EBO Contact Centre Automation

    EBO

    In the context of healthcare providers (both private and public) the solution provides the following automated pre-built pathways: • Appointment scheduling and management • Billing and insurance enquiries • Pre-visit instructions and preparation • Lab results and follow-up • FAQ assistance • Feedback collection

  • Puzzel Contact Centre

    Puzzel Ltd

    Puzzel Contact Centre offers an omnichannel contact centre with Voice, Email , SMS, Webchat, WhatsApp, Social Media all integrated in a single compelling UI. It also offers full administration capabilities, PCI Payments, AI / Chatbot, knowledgebase and integration to other systems via a set of comprehensive open APIs.

  • Digital Process Automation, Process Mining, Modelling, Low code no Code

    Infosys Limited

    Infosys Fluid Digital Process Automation (DPA) combines synergistic digital capabilities to deliver perceptive experiences and build responsive business value chains. Low code, no code tools effectively accelerate the digital transformation of organisations. These platforms employ visual tools to define data, logic, flows, forms, and other application artifacts without writing codes.

  • UiPath Software licenses and professional services for robotic process automation

    Agile Business Process UK, LIMITED

    Software licenses for the UiPath Business Automation Platform enabling the implementation of automated processes through Intelligent Automation and Robotic Process Automation. (RPA) as well as Artificial Intelligence (AI). ABP provides the professional swervices to complete the implementation of a successful RPA programme as well as training

  • Deskpro Omnichannel Support Helpdesk

    DESKPRO LTD

    Deskpro is an omnichannel helpdesk software that streamlines customer and employee communication. With AI-powered automation and workflows, its adaptable platform can be customised to your team’s needs. Deskpro is already a trusted supplier to large UK Government departments, join them to optimise services, increase team efficiency, and boost resource capacity.

  • Connect for Health

    IMImobile Europe Ltd

    Healthcare Communications omni-channel communication platform Webex-Connect for Health enables healthcare providers to orchestrate and automate contextual, real-time interactions and end-to-end journeys across the patient pathway. Includes SMS/RCS/Voice/email/Video/Push/In-App/WhatsApp/Chatbots and much more. Offering integrations with leading EPR/PAS systems & Call Centre solutions facilitating a handoff to an administrator where required.

  • 8x8 Voicebot/Chatbot

    8x8 UK Limited

    A powerful, user-friendly, conversational AI solution that enables organisations to create self-service experiences that automate call handling and first contact resolution for voice and digital channel interactions.

  • Microsoft Teams Integrated Cloud Contact Centre Solution and Managed Service

    PURIFY TECHNOLOGY LTD

    Offering Microsoft Teams integration: the solution brings advanced contact centre features to Microsoft Teams, offering customer experience optimisation, omnichannel communication , a dialogue management platform, personal IVR, intelligent skills-based routing, presence management, realtime dashboard analytics and data-driven dashboard reporting, customisable workflows, compliance and security and workforce engagement management integration.

  • m2i.SHEQ

    Building Software Limited

    m2i.SHEQ is a comprehensive system designed to address the Health, Safety, Environmental, and Quality (SHEQ) requirements of companies in the construction sector and housebuilders in particular. However this can be applied to any sector/industry.

  • Verint Knowledge Management Professional (KM Pro)

    Verint Systems Inc.

    Knowledge management and automation platform. Centralized knowledgebase with semantic search technology and integral API, enabling knowledge to be served consistently and accurately on public-facing websites, intranets, CRM and internal business systems.

  • OpenText Asset Management X (AMX)

    WM Promus

    OpenText Asset Management (AMX) is a software solution specifically designed for managing IT hardware and software assets within an enterprise. It provides a centralized platform to track, monitor, and optimize the lifecycle of your IT assets, helping you achieve better control over costs, compliance, and resource utilization.

  • Omni-Reach

    Saascoms

    Omni-Reach is a platform for customer engagement via two-way sms and/or webchat. It includes a trainable chatbot that can do the heavy lifting, handle and answer FAQ's before handing to the correct team or agent based on query type

  • Liberator Blue Badges

    Farthest Gate Limited

    The Liberator Blue Badge solution is a market leading module forming part of the Liberator suite of products. Liberator Blue Badge can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • NEC Local Welfare Provision Managed Service

    NEC SOFTWARE SOLUTIONS UK LIMITED

    Local Welfare Provision Managed Service provides local authorities with a fully managed remote processing service for the administration of Local Welfare Crisis Grants and Community Care Grants.

  • Microsoft Dynamics 365 Case Management

    Ceox

    Ceox Dynamics 365 Case Management enables Public Sector organisations to receive, record and resolve cases utilising Microsoft’s Dynamics 365 cloud-based platform. Configure or customise MS Dynamics for: Management of Licences Permits, Tribunals, Appeals and Grants Management, Conciliation Management, Disease Surveillance, Memberships, including Registration, Renewals, Payments, Subscriptions, Events and professional development.

  • Salesforce Lightning Industry Solutions

    Arcus Global Limited

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCA2024GC14

  • Salesforce Hyperforce Sales Cloud

    XMA Limited

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHX2024GC14

  • Appian Enterprise Abstraction Platform

    Softcat Limited

    The Abstraction Platform combines Data Fabric, low-code, iBPM, and case management. Abstracting the complexity of interacting with data sources, providing a unified interface for accessing and manipulating data. Creating applications without needing knowledge of underlying data structures or technologies regardless of the data origin or format. APPSC24GC14

  • ITSM with ITIL based Solution with Atlassian Jira Service Management

    Valiantys Ltd

    Valiantys is Atlassian's Partner of the Year 2021 for Enterprises. We offer an ITIL based solutions built upon Jira Service Management. This solution helps our clients deliver world-class customer satisfaction, enabling faster deployment and top-of-the-class user adoption. Our unique ITSM implementation methodology includes pre-built solutions for key ITIL practices.

  • Pegasystems Cloud Software - Pega Platform

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Includes No-Code, CRM, BPM, Digital Process Management, RPA, AI/GenAI.

  • Recursive Labs Realtime Visual Engagement Platform via Netpremacy

    Netpremacy Limited

    Realtime is the broadest, most advanced customer collaboration solution available today. Enable secure co-browsing or screen sharing across both the desktop and mobile web as well native mobile apps, all without the need for any type of download or installation required. Integrate seamlessly with any vendors' text chat.

  • boxxe Microsoft Teams Rooms Pro

    BOXXE LIMITED

    Microsoft Teams Rooms provides a complete meeting experience that brings HD video, audio, and content sharing to meetings of all sizes, from small huddle areas to large conference rooms. This is a dedicated SKU licensing meetings and calling on a per-device basis for meeting room devices and includes managed services.

  • IBM Robotic Process Automation (RPA)

    IBM United Kingdom Ltd

    The IBM RPA offering helps you automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable you to achieve digital transformation.

  • Global 4's 8x8 Cloud Contact Centre

    GLOBAL 4 COMMUNICATIONS LIMITED

    Cloud Contact Centre with Unified Communications from 8x8's X Series. Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics. Call plans, per user per month: UK local, national and mobile numbers. Universal Team Messaging. Increased productivity.

  • Salesforce - CRM Analytics

    Softcat Limited

    CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCS2024GC14