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Softcat Limited
Deliver community citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCS2024GC14
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Arcus Global Limited
Single platform designed to help governments to serve the people faster. Get value with purpose-built data, integration, automation, AI, analytics, & UX for the public sector. Out-Of-The-Box capabilities to manage citizen services and benefits, deliver authorisations, manage rules and compliance, ensure safety and justice, recruit, onboard and develop employees. SFDCA2024GC14
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EBO
In the context of healthcare providers (both private and public) the solution provides the following automated pre-built pathways:
• Appointment scheduling and management
• Billing and insurance enquiries
• Pre-visit instructions and preparation
• Lab results and follow-up
• FAQ assistance
• Feedback collection
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Puzzel Ltd
Puzzel Contact Centre offers an omnichannel contact centre with Voice, Email , SMS, Webchat, WhatsApp, Social Media all integrated in a single compelling UI.
It also offers full administration capabilities, PCI Payments, AI / Chatbot, knowledgebase and integration to other systems via a set of comprehensive open APIs.
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Infosys Limited
Infosys Fluid Digital Process Automation (DPA) combines synergistic digital capabilities to deliver perceptive experiences and build responsive business value chains. Low code, no code tools effectively accelerate the digital transformation of organisations. These platforms employ visual tools to define data, logic, flows, forms, and other application artifacts without writing codes.
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DESKPRO LTD
Deskpro is an omnichannel helpdesk software that streamlines customer and employee communication. With AI-powered automation and workflows, its adaptable platform can be customised to your team’s needs. Deskpro is already a trusted supplier to large UK Government departments, join them to optimise services, increase team efficiency, and boost resource capacity.
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IMImobile Europe Ltd
Healthcare Communications omni-channel communication platform Webex-Connect for Health enables healthcare providers to orchestrate and automate contextual, real-time interactions and end-to-end journeys across the patient pathway. Includes SMS/RCS/Voice/email/Video/Push/In-App/WhatsApp/Chatbots and much more. Offering integrations with leading EPR/PAS systems & Call Centre solutions facilitating a handoff to an administrator where required.
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8x8 UK Limited
A powerful, user-friendly, conversational AI solution that enables organisations to create self-service experiences that automate call handling and first contact resolution for voice and digital channel interactions.
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PURIFY TECHNOLOGY LTD
Offering Microsoft Teams integration: the solution brings advanced contact centre features to Microsoft Teams, offering customer experience optimisation, omnichannel communication , a dialogue management platform, personal IVR, intelligent skills-based routing, presence management, realtime dashboard analytics and data-driven dashboard reporting, customisable workflows, compliance and security and workforce engagement management integration.
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Building Software Limited
m2i.SHEQ is a comprehensive system designed to address the Health, Safety, Environmental, and Quality (SHEQ) requirements of companies in the construction sector and housebuilders in particular. However this can be applied to any sector/industry.
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Verint Systems Inc.
Knowledge management and automation platform. Centralized knowledgebase with semantic search technology and integral API, enabling knowledge to be served consistently and accurately on public-facing websites, intranets, CRM and internal business systems.
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WM Promus
OpenText Asset Management (AMX) is a software solution specifically designed for managing IT hardware and software assets within an enterprise. It provides a centralized platform to track, monitor, and optimize the lifecycle of your IT assets, helping you achieve better control over costs, compliance, and resource utilization.
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Saascoms
Omni-Reach is a platform for customer engagement via two-way sms and/or webchat. It includes a trainable chatbot that can do the heavy lifting, handle and answer FAQ's before handing to the correct team or agent based on query type
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Farthest Gate Limited
The Liberator Blue Badge solution is a market leading module forming part of the Liberator suite of products. Liberator Blue Badge can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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NEC SOFTWARE SOLUTIONS UK LIMITED
Local Welfare Provision Managed Service provides local authorities with a fully managed remote processing service for the administration of Local Welfare Crisis Grants and Community Care Grants.
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Ceox
Ceox Dynamics 365 Case Management enables Public Sector organisations to receive, record and resolve cases utilising Microsoft’s Dynamics 365 cloud-based platform. Configure or customise MS Dynamics for: Management of Licences Permits, Tribunals, Appeals and Grants Management, Conciliation Management, Disease Surveillance, Memberships, including Registration, Renewals, Payments, Subscriptions, Events and professional development.
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Arcus Global Limited
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCA2024GC14
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XMA Limited
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHX2024GC14
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Softcat Limited
The Abstraction Platform combines Data Fabric, low-code, iBPM, and case management. Abstracting the complexity of interacting with data sources, providing a unified interface for accessing and manipulating data. Creating applications without needing knowledge of underlying data structures or technologies regardless of the data origin or format. APPSC24GC14
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Valiantys Ltd
Valiantys is Atlassian's Partner of the Year 2021 for Enterprises. We offer an ITIL based solutions built upon Jira Service Management. This solution helps our clients deliver world-class customer satisfaction, enabling faster deployment and top-of-the-class user adoption. Our unique ITSM implementation methodology includes pre-built solutions for key ITIL practices.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Includes No-Code, CRM, BPM, Digital Process Management, RPA, AI/GenAI.
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Netpremacy Limited
Realtime is the broadest, most advanced customer collaboration solution available today. Enable secure co-browsing or screen sharing across both the desktop and mobile web as well native mobile apps, all without the need for any type of download or installation required. Integrate seamlessly with any vendors' text chat.
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BOXXE LIMITED
Microsoft Teams Rooms provides a complete meeting experience that brings HD video, audio, and content sharing to meetings of all sizes, from small huddle areas to large conference rooms.
This is a dedicated SKU licensing meetings and calling on a per-device basis for meeting room devices and includes managed services.
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IBM United Kingdom Ltd
The IBM RPA offering helps you automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable you to achieve digital transformation.
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GLOBAL 4 COMMUNICATIONS LIMITED
Cloud Contact Centre with Unified Communications from 8x8's X Series. Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics. Call plans, per user per month: UK local, national and mobile numbers. Universal Team Messaging. Increased productivity.
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Softcat Limited
CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCS2024GC14
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Brightwire
Brightwire delivers Microsoft Dynamics365 solutions combined with Umbraco for Customer Web Portals - a fully configurable, easy to use and easy to manage software platform. Solutions include web portals for contact, engagement and marketing, correspondence and complaints handling, legal case management, patient management, and customer service in call centre operations.
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ICS.AI LTD
The SMART AI Citizen Police Services Assistant employs human parity AI and self-service technology to enhance police customer support 24/7, reducing service delivery costs. This responsive assistant provides the public with instant, easy access to self-serve information, facilitating efficient and straightforward engagement with police services.
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Abavus.co.uk
Our Apps, eForms and My Council Portal provide a native mobile customer and internal self-service platform following GDS standards. Full range of customer-facing and internal digital processes (Report, Book, Apply, Pay) can be created as web forms. Fully configurable, supporting all open standards for integration to other systems.
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House-on-the-Hill Software Ltd
An ITSM solution and cloud-based service desk, House-on-the-Hill delivers agile IT Service Management in an modern, codeless platform. House-on-the-Hill provide powerful, flexible, ESM, ITIL processes, CMDB, AI, Workflow, Self-Service Portals, Asset Management and Automation out-of-the-box. UK based enterprise service experts ensure frictionless migrations and deliver a personalised service desk experience.