-
TTEC CONSULTING (UK) LIMITED
Cisco Webex® Contact Centre Enterprise (Webex CCE) provides a comprehensive, customisable, highly secure cloud contact centre solution to meet the complex needs of the public sector. Extensible environment via open APIs and add-on options. The solution is backed by Cisco's trusted security and support benefits.
-
EBO
In the context of healthcare providers (both private and public) the solution provides the following automated pre-built pathways:
• Appointment scheduling and management
• Billing and insurance enquiries
• Pre-visit instructions and preparation
• Lab results and follow-up
• FAQ assistance
• Feedback collection
-
Puzzel Ltd
Puzzel Contact Centre offers an omnichannel contact centre with Voice, Email , SMS, Webchat, WhatsApp, Social Media all integrated in a single compelling UI.
It also offers full administration capabilities, PCI Payments, AI / Chatbot, knowledgebase and integration to other systems via a set of comprehensive open APIs.
-
8x8 UK Limited
A powerful, user-friendly, conversational AI solution that enables organisations to create self-service experiences that automate call handling and first contact resolution for voice and digital channel interactions.
-
PURIFY TECHNOLOGY LTD
Offering Microsoft Teams integration: the solution brings advanced contact centre features to Microsoft Teams, offering customer experience optimisation, omnichannel communication , a dialogue management platform, personal IVR, intelligent skills-based routing, presence management, realtime dashboard analytics and data-driven dashboard reporting, customisable workflows, compliance and security and workforce engagement management integration.
-
EntServ UK Ltd part of the DXC Technologies Group
DXC's Microsoft Dynamics 365 Customer Engagement offering is a Secre Azure Cloud platform for Digital Transformation. It enables Intelligent Customer Experience, Customer Service, Marketing, Field Service, Analytics, Omni-Channel, Citizen Engagement, Social Care, IoT, ITSM, and New Care Models, Proactive Engagement with built-in Co-Pilot AI capabilities.
-
Reply Limited
Microsoft Dynamics 365 Sales is a comprehensive customer relationship management (CRM) platform that helps businesses streamline sales processes, enhance customer interactions, and optimize sales performance. It integrates with other Microsoft 365 applications, providing a unified solution for managing leads, opportunities, and customer relationships.
-
Saascoms
Omni-Reach is a platform for customer engagement via two-way sms and/or webchat. It includes a trainable chatbot that can do the heavy lifting, handle and answer FAQ's before handing to the correct team or agent based on query type
-
ANS Group
The enterprise modern data platform uses cloud services which offers a scalable, high-performing, and secure data platform using a Microsoft Cloud Adoption Framework-aligned services including Azure Synapse Analytics and a Azure Data Lake Storage Gen 2, ensuring alignment with industry best practices and your current and future data needs.
-
Ceox
Ceox Copilots, Virtual Agents and Chatbots empowers public sector organisations to exploit Artificial Intelligence by delivering citizen interactions via intelligent conversational agents. Chatbots can be delivered with the sophisticated Microsoft AI Azure Bot Service and the drag and drop Power Virtual Agents functionality delivered as part of the Power Platform.
-
Ceox
Ceox Dynamics 365 Case Management enables Public Sector organisations to receive, record and resolve cases utilising Microsoft’s Dynamics 365 cloud-based platform. Configure or customise MS Dynamics for: Management of Licences Permits, Tribunals, Appeals and Grants Management, Conciliation Management, Disease Surveillance, Memberships, including Registration, Renewals, Payments, Subscriptions, Events and professional development.
-
Arcus Global Limited
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCA2024GC14
-
XMA Limited
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHX2024GC14
-
Ivanti UK Ltd
Our integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond. With AI, integration platform as a service(iPaaS), low-code architecture, makes it easier to consolidate vendors and tool instances as your organisations maturity requirements evolve.
-
Fujitsu Services Limited
Fujitsu Smart Ticketing (CMS) will provide you with a cloud solution for passenger transport organisations, allowing management of customers and smartcard functions within an ITSO smart ticketing environment. Operating to the latest payment and government standards, the CMS manages concessionary and commercial ticketing customers for public and private transport authorities.
-
Valiantys Ltd
Valiantys is Atlassian's Partner of the Year 2021 for Enterprises. We offer an ITIL based solutions built upon Jira Service Management. This solution helps our clients deliver world-class customer satisfaction, enabling faster deployment and top-of-the-class user adoption. Our unique ITSM implementation methodology includes pre-built solutions for key ITIL practices.
-
Company Net Limited
Our UiPath service is a leading enterprise automation platform, offers intelligent, dynamic digital workers including Robotic Process Automation (RPA), Artificial Intelligence (AI), process mining, and analytics, which are utilised by governments to automate and refine manual processes, enhancing both employee and citizen satisfaction.
-
Netpremacy Limited
Realtime is the broadest, most advanced customer collaboration solution available today. Enable secure co-browsing or screen sharing across both the desktop and mobile web as well native mobile apps, all without the need for any type of download or installation required. Integrate seamlessly with any vendors' text chat.
-
IBM United Kingdom Ltd
The IBM RPA offering helps you automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable you to achieve digital transformation.
-
Brightwire
Brightwire helps organisations plan and deliver Microsoft Dynamics 365 applications - a fully customisable platform that is easy to use and manage, and which enables contact management, and marketing automation through a single interface. Get a 360 degree view of your customer, improve engagement and realise value.
-
Softcat Limited
CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCS2024GC14
-
Brightwire
Brightwire delivers Microsoft Dynamics365 solutions combined with Umbraco for Customer Web Portals - a fully configurable, easy to use and easy to manage software platform. Solutions include web portals for contact, engagement and marketing, correspondence and complaints handling, legal case management, patient management, and customer service in call centre operations.
-
ICS.AI LTD
The SMART AI Citizen Police Services Assistant employs human parity AI and self-service technology to enhance police customer support 24/7, reducing service delivery costs. This responsive assistant provides the public with instant, easy access to self-serve information, facilitating efficient and straightforward engagement with police services.
-
Six Degrees Technology Group Limited
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
-
CDW Limited
The third generation of the Automation Success Platform from Automation Anywhere seamlessly integrates 20+ years of cloud-native robotic process automation with intelligent automation, document automation, process discovery, automated development capability, API integration, automation co-pilot, benefits tracking, Generative AI, artificial intelligence, and DevOps to provide the most advanced AI-powered automation layer.
-
Charterhouse Voice & Data
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
-
XMA Limited
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCX2024GC14
-
INTUITY COMMUNICATIONS LIMITED
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
-
Agile Business Process UK, LIMITED
Software licenses and professional services for DRUID AI which is an advanced Conversational AI and Intelligent Automation hub that enables companies to design and deploy superior experiences for internal and external users using omnichannel interactions and business process automation
-
Computacenter (UK) Ltd
Deliver exceptional customer experiences anywhere with IBM watsonx Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.