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Phoenix Software Ltd
The SMART AI Customer Services Assistant uses AI technology and self-service to increase customer retention 24/7 while reducing service delivery costs. Allowing customers to self-service a range of tasks that don't require an agent or member of staff to answer the query.
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Softcat Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHS2022GC13
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IBM United Kingdom Ltd
IBM Watson Discovery makes it possible to identify patterns, trends and actionable insights that drive better decision-making. Securely unify structured and unstructured data with pre-enriched content, and use a simplified query language to eliminate the need for manual filtering of results.
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ENTERPRISE RPA LIMITED
EVA powered by DRUID is an end-to-end platform for building conversational business applications and virtual assistants specialised in completing business task. EVA offers users the ability to ask questions and get accurate responses, but also to perform complex tasks by integrating with multiple existing or legacy applications in the organization.
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DATA PILLAR LIMITED
DataPillar design and build a conversational experience between bots and humans. We build AI-Powered cloud based speech-based assistants and chatbots supporting 24+ languages to automate communication and create personalised customer experiences / Journey using NLP for all B2B and B2C customers.
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Puzzel Ltd
Puzzel Contact Centre offers an omnichannel contact centre with Voice, Email , SMS, Web-chat, WhatsApp, Social Media all integrated in a single compelling UI.
It also offers Speech Analytics, PCI Payments, AI / Chatbot, knowledgebase and full integration to other systems via a set of comprehensive open APIs.
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JifJaff Robotic process automation (RPA) Artificial intelligence (AI) Software consultancy
JifJaff RPA and Artificial Intelligent Data Ingestion hosted service deployed within UK Cloud. The RPA service will provide clients a fully hosted, compliant Robotic Process Automation (RPA) solution capability and/or AI Data Ingestion capability to extract, validate and digitise high volumes of inbound documents & movement of business critical data.
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Orlo
Orlo is the UK's number one social media management platform and the only one designed for the public and third sectors. Hundreds of organisations, including 3/4 of UK constabularies, 30% of local councils and many housing associations, rely on Orlo to connect with the communities they serve, via digital channels.
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HSO Enterprise Solutions Limited
Microsoft Dynamics 365 Customer Service helps organisations ensure that customer issues are resolved quickly and effectively. Microsoft Dynamics 365 Customer Service allows service staff to manage the end-to-end lifecycle of support requests and enquiries reported by customers. From initial case creation and management, to developing knowledge management solutions.
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HSO Enterprise Solutions Limited
Microsoft Dynamics 365 Field Service helps technicians increase first-time fix rates. Dynamics 365 Field Service provides the tools to deliver onsite services to customers and manage their mobile workforce. With tools that create work orders, schedule, and dispatch technicians, execute work orders, asset management and servicing and inventory.
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FOUNDEVER GB LIMITED
Sitel UK Limited unified agent desktop software (Innso) is a truly omnichannel customer service platform that exists to simplify the use of technology in customer relationship management. Our software is built by operations for operations allowing optimised customer experience. This approach improves users’ abilities to deliver on CX.
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Connect Assist Limited
A robust quick start package for Oracle Service Cloud Software (CRM) designed specifically for Local Government. This customer management platform (CRM) enables end-to-end digital self-service across a range of service areas. It is a comprehensive platform for omni-channel contact management implemented in a rapid, low risk package.
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Geomant
Buzzeasy is an all in one collaboration and customer engagement platform for Microsoft Teams.
Buzzeasy provides a feature-rich omnichannel environment for Microsoft Teams that connects back-office staff with front-line agents. Employees can collaborate and serve customers on the same platform, spending less time switching between tools and apps.
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ICS.AI LTD
Brings together our SMART AI chatbot assistants / products; Website, Live Chat and Phone. Optional modules include any two of Email, Social, Meet or Outbound. Build a single contact centre solution that works together to promote user self-service and reduce agent demand, using pre-trained human parity AI language models.
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Novoville Ltd
Novoville e-Payments is an out-of-the-box solution enabling local governments to receive and manage online payments.Residents send money to their council conveniently and securely for any number of services, including taxes, bills, fines, transport tickets or permits, even local events.With zero-code integration on any form, you reduce friction and increase efficiency.
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Syntec Limited
CardEasy enables you to de-scope your contact center environment from PCI DSS, including voice and digital engagement channels. Seamless integration with your existing telephony and IT infrastructure reduces the risks and costs associated with managing compliant card payment transactions in your contact centers, whilst improving customer experience and trust.
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CW Squared Ltd
Unified Communications and Contact Centre services delivering an omnichannel cloud communications solution including telephony, webchat, video, email, IM, conference calls, collaboration, online meetings; call recording, customer journey reporting, speech analytics & workforce management. Plus Intelligent Virtual Agents, Conversational AI, Voice Biometrics and PCI Payments
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WR LOGIC LIMITED
WR Logic offers a comprehensive Microsoft Power Automate implementation service, delivering extensive expertise and engagement for the design, implementation, and adoption of Power Automate, an integral component of the MS Power Platform. Our services encompass discovery, strategic planning, configuration, integration, deployment, adept change management, comprehensive training, and steadfast support services.
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AGILE BUSINESS PROCESS UK LIMITED
UiPath is the RPA market leader, offering the most comprehensive suite of RPA tools that have been assessed as technically superior by industry analysts.
This offer includes all UiPath core offerings. See our Cloud Support services describing how we can accelerate your return on your investment.
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Bytes Software Services
With the Customer Engagement Applications device SLs multiple users can access Dynamics 365 applications through a shared device login. The use rights are equal to that of the Dynamics 365 user SL, except that access Dynamics 365 is limited to only the licensed device.
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Silverbear
The Silverbear solution supports the full range of payment options and processes relating to a product, training or event purchase. Transaction processing and reconciliation for all payment types is easily handed and integrated the membership organisation Financial Accounting solution / platform of choice.
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SVL Business Solutions Ltd
Robotic Process Automation (RPA) solutions from SVL use software robots to transact with any existing IT application in the same way a human would, to automate processes. SVL’s best practice and recommended approach increases customer efficiency & use our solutions as a ‘business-as-usual’ capability within their own operations.
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GAMMA NETWORK SOLUTIONS LIMITED
Contact Centre (CCaaS) is a scalable cloud based omni channel platform, integrating voice, email and webchat into the Horizon Unified Communications service providing collaborative features. Including call recording, queuing, call backs, surveys, CRM integration, reporting analytics, wallboards, IVR, auto-attendants (ACD), administrators/supervisors/agents access, delivered over WebRTC. Flexible solution for University Clearing.
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EntServ UK Ltd part of the DXC Technologies Group
ServiceNow offers a portfolio of cloud-based applications that automate and manage enterprises. Our applications are built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades. ITSM, HRSD, ITOM, SecOps, CSM, Helpdesk, Service Desk, Self-Service Portal.
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Incremental Group
Incremental offers the build and implementation of Microsoft Dynamics 365 online portals and bespoke cloud developments. Online portals are designed to maximise return on investment for your organisation through the implementation of cloud web portals which enable citizens, suppliers, employees and members to self-serve via self-service online web portals.
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Kainos Software Ltd
Kainos provides scalable low code automation services from Licenses to Design, Build, Test, and Managed Services for Robotic Process Automation (RPA) and Intelligent Automation (IA) solutions. Kainos’ RPA and IA advisory and implementation services help our clients define their strategies, select and procure software vendors and identify software automation opportunities.
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Brightwire
A fully integrated, powerful complaints and contact management system built on Umbraco and Dynamics 365. Members of the public record complaints and feedback online, by phone or email, with each contact record being fully managed within Dynamics 365. Enquiries, FoI, SAR and complaints can be routed, escalated, and managed efficiently.
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OMILIA NATURAL LANGUAGE SOLUTIONS LTD
Omilia Cloud Platform (OCP) is a massively scalable, globally reachable, highly-reliable platform, upon which customers can create scalable and reliable omnichannel automation solutions, in a secure and consistent fashion. OCP enables clients worldwide to augment customer communication with human-like Conversational automation services over any channel/location/language, and at any scale.
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Softcat Limited
Dynamics 365 Sales Enterprise
Meet the needs of more complex sales processes. Sales Enterprise provides customization, extensibility, embedded intelligence, and manual forecasting, in addition to all the functionality available in Sales Professional.
Dynamics 365 Sales Professional
Sales Professional provides core sales force automation or SFA
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ONECOM LIMITED
Five9 by Onecom is a market leading cloud Contact Centre service that enables contact centres to deliver a consistent customer experience across voice and digital interactions. AI and automation capabilities help organisations exceed customer expectations in the most operationally efficient and cost-effective manner. Provided with Onecom's unique OneCloud aggregation capabilities.