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Verint Systems Inc.
Verint Application Triggers is an innovative, cloud-based solution that provides contact centre leadership with the assurance that their centre is complying with appropriate rules, regulations, and processes. It can trigger actions based on real-time desktop events to help ensure compliance, such as pausing and resuming recording.
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Stopford Information Systems
Stopford's online appointment booking and diary management system allows councils to offer online appointment booking for council services, including pest control appointments.
As a bespoke solution, the system can be configured to the requirements of the organisation, enabling custom admin features, diaries, calendars, and online fields.
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AFD Software
Bank validation and bank card data validation help ensure payments are successful, minimise transaction failure and fraud whilst meeting strict financial compliance and best practices.
Fast, accurate account number and sort code data entry makes checkouts, payment processing and Direct Debit setup a smooth process.
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IBM United Kingdom Ltd
Deliver exceptional customer experiences anywhere with IBM Watson Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.
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Opus Telecoms
Cirrus SMS Codes provide a means for customers to provide a number to receive SMS messages for customer service and / or sales.
Long codes are numbers of equal length to standard UK mobile phone numbers. Short codes are 6 digit numbers that are more convenient for consumers to use.
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BRIGHT CLOUD LTD
Cisco Webex Contact Center (WxCC) is a native cloud, omni-channel platform with standard and premium variations, and a number of options for additional integrated features. The adoption of this platform, when coupled with BrightCloud Group’s contact-centre specific expertise, means it’s even simpler to take your contact-centre portfolio to the cloud.
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BOXXE LIMITED
Integrated software system “SCUBA” to manage sports facilities, theatres and leisure centres
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Trustmarque Solutions Limited
Trustmarque SIP Trunks provide a flexible alternative to ISDN and are compatible with leading IP PBX brands in the UK.
Compared to ISDN, SIP Trunks are cheaper, more flexible, and offer a robust business continuity service.
They deliver enhanced features including; automatic fail-over, flexible SIP channels and inbound call control.
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Tisski Limited
Built on Microsoft Dynamics 365 technology, Deliver presents project management information in a single location, easing management and enhancing visibility and reporting of projects individually, within programmes and across portfolios. Deliver creates efficiencies for all levels of staff and management, allowing focus on the delivery of projects and programmes.
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KLAXON TECHNOLOGIES LIMITED
Klaxon is a major incident, mass notification and planned maintenance communications solution, helping organisations keep people safe, informed and productive during an incident, emergency or crisis.
It is ideally suited for SME and Enterprise organisations and supports multiple use-cases such as IT downtime, Business Continuity, Disaster Recovery and Cyber-security communications.
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Viewdeck Consulting Limited
Open Source, component-based and functionally rich platform covering Customer Management, Case Management, Service Management and Document Management. Delivering rapid prototypes in days. With inbuilt process modelling, workflow full reporting features. GDPR compliant, delivered from UK hosted, UK managed and UK delivered cloud solutions. Police, Education, Local government, NHS Client base.
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BLUE HAT ASSOCIATES LIMITED
Yeti is a cloud data platform for clients to analyse time series data in real time and flag anomalies. It's a series of Open Source software libraries we have developed to rapidly prototype Machine Learning solutions.
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Boomerang I-Comms Ltd
Incident management software designed and used within the Military to handle, escalate and manage alerts. Multi-channel bulk broadcasts, conversational SMS, Email and voice messaging, and appointment management. Intelligent, automated, threaded messaging designed for the Military. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Boomerang I-Comms Ltd
Multi-channel bulk broadcasts, conversational SMS, Email and voice messaging, and appointment management from an easy-to-use user interface, email inbox or integrated through API. All messages and responses are matched, NHS appointments made easy to confirm, cancel, and reschedule. Secure solution that is ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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SVL Business Solutions Ltd
Calabrio Quality Management gives you to smart tools to quickly and continually uncover what you can improve and effectively drive and measure that improvement. Automate evaluations to examine every interaction across all channels and QM frees managers to focus on targeted coaching and training and give agents timely feedback.
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Softcat Limited
With Nintex Workflow Cloud, you can quickly design and deploy deeply integrated, powerful workflow applications with easy-to-configure logic and rules that eliminate manual work – using clicks, not code.
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DOCSTRIBUTE LIMITED
Using distributed ledger technology allowing you to deliver confidential regulated documents to your customers digitally. We simplify your outbound mail via Cloud service or on-premise software that enables lower cost print and mail, and one platform to transform your printed output to digital, enabling electronic communications for your service users
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Ostara Systems Ltd
The Ostara CAFM system supports organisations management of their maintenance activities from self-service options through to sub-contractor management and invoice management. Ostara is a full asset management solution, providing access via a web portal or native mobile applications.
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Probrand Ltd
Sprinklr Modern Care provides a unified digital & voice case management platform with seamless agent experience in a digital-first contact centre solution. Make frictionless omni-channel service a reality across 30+ channels, including live chat, social, messaging, email, SMS, voice, and video so customers can always contact on their preferred channel
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Trustmarque Solutions Limited
Trustmarque's Inbound Service delivers ‘inbound’ calls from advertised numbers of choice (01/02/03/08 - including existing numbers).
Forwarded to a destination telephone number of choice, regardless of location or device.
The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR.
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Epaccsys Limited
Enterprise Resource Planning systems provider Epaccsys have been supplying Enterprise Resource Planning systems and Enterprise Resource Planning solutions for over 15 years with Epicor Enterprise Resource Planning software. The full suite of Enterprise Resource Planning modules available include Financial ERP, Distribution ERP, Supply Chain Management ERP and Project Management ERP.
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ONECOM LIMITED
Onecom’s Vox is a leading hosted UCaaS Platform providing usual corporate PBX features plus extensive Unified Communications capabilities, such as; voice/video conferencing, Instant Messaging, presence, desktop and file sharing. Operated through desktop apps, handsets or mobile devices. Web/App interfaces allow real-time access and admin controls over the extensive features.
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CONDATIS GROUP LIMITED
Condatis Cloud Support Services provides ITIL aligned support for cloud based software services through online and telephone support. A single point-of-contact service desk is available to manage all queries. Staff resolve and manage incidents, and service requests.
Engineers actively monitor systems as part of a managed service.
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Puzzel Ltd
Puzzel Digital Engagement is a digital-first customer service solution. Segment web visitors based on behaviour, journey or value, and offer each the most efficient resolution to their problem. This includes guiding them to web pages, fetching information, documents, or connecting them with an agent over chat, voice or video.
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PTFS Europe
Request Tracker receives and manages key enquiries. Communicate with staff team members and customers on the same enquiry ticket. Manage replies by email or a full web interface. Custom dashboards provide key ticket information for day to day operational control and comprehensive reporting for management review and planning.
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3Squared
The FORMS application standardises inspections and checklists across your business, improve the accuracy of information captured and ensuring critical information is gathered and traced efficiently and securely through interactive documents.
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AGILE BUSINESS PROCESS UK LIMITED
This service automates the allocation and responses to requests received for nursing, transport and day-care. It filters out duplications and confirms supervising authorities, and prepares correspondence to respond to requests.
It automates a highly manual process, leaving staff to manage critical tasks and customer/patient facing activities.
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Digital Space Cloud Services Limited
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Synergi Software Limited
For organisations wishing to implement Microsoft Dynamics 365 for sales, marketing, service, finance, commerce and supply-chain.