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Civica UK Limited
Civica Housing Enforcement is an agile case management solution providing complaints, inspection and risk rating capability. It allows you to define and configure standard activity task paths, record asset critical information and conduct HHSRS inspections. It includes Civica Regulatory Services platform core functionality e.g. automated decision making and bulk communications.
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Civica UK Limited
Civica Regulatory Services Mobile works in connection with Civica Regulatory Services modules and offers the convenience of direct integration with the back-office. Officers can receive jobs directly to their mobile device and update cases while out in the field. It can be used offline, without a network connection.
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Civica UK Limited
Civica Licensing is a case management system supporting all aspects of local authority licensing incl LA 2003, taxi, housing (HMO) and gambling, from receiving and validation of application to issue and management of licences. It's scalable and offers efficiences via workflow and automation of documentation e.g communication and decision making.
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Civica UK Limited
Civica OPENRevenues is Revenues and Benefits IT solution rivalling Capita and Northgate. The administration of council tax, business rates, housing benefit, council tax reduction, sundry debts and local welfare assistance. Supporting digital transformation for citizen self-service with automated end to end processing.
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Civica UK Limited
Civica Licensing Register provides intuitive online search capability for all licences, including licensing act 2003, taxis, housing (including HMO) and gambling meeting the legislative requirement to hold a register. It reduces FOI requests and lowers administrative overheads by enabling representation against active applications, which populates the back-office module.
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Civica UK Limited
Civica Trading Standards delivers local authorities an intelligent regulatory services solution, enabling management of inspections, complaints, samples, notices and other investigations. Designed with local authorities, it enables intelligent case association ensuring awareness of related incidents. It offers efficiencies via workflow and document automation such as, communication and decision making.
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Civica UK Limited
Civica Environmental Health delivers local authorities an intelligent regulatory services solution, enabling management of inspections, complaints, samples, notices and other investigations. Designed with local authorities, it enables intelligent case association ensuring awareness of related incidents. It offers efficiencies via workflow and document automation e.g. communication and decision making.
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Civica UK Limited
Civica Regulatory Services has been developed with local authorities to deliver high levels of service to citizens. Supporting shared service, collaborative and primary authority working. It offers efficiencies via workflow and document automation. It includes two modules; Anti-Social Behaviour (ASB), Licensing, Trading Standards, Environmental Health, Housing Assistance or Housing Enforcement.
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Civica UK Limited
Civica Citizen Portal is a public-facing website that links directly with modules in the Regulatory Services platform. Citizens can apply online for licences and log service requests. It supports the upload of attachments and integrates with your payment engine. Forms submitted via the portal auto-populate the back-office module.
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Civica UK Limited
Civica Housing Assistance is an agile solution providing comprehensive back-office management for any enquiry, grant or loan. From entering a simple grant enquiry through to carrying out an assistance inspection visit with corresponding communication. Core Regulatory Services platform capability; bulk communications, workflow designer, alerts and form creation are included.
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Civica UK Limited
Civica CE simplifies civil enforcement management to deliver a better service to your community.
You can automate a range of processes from Moving Traffic Offences (MTO), Tolling, parking and permits administration to digital CCTV-based enforcement, increasing efficiency and productivity.
Instant access to real-time data allows proactive task and resource prioritisation.
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Civica UK Limited
Civica Anti-Social Behaviour supports all aspects of ASB incidents management, community protection orders and community protection notices. Intelligent case association provides insight to teams. Underpinned by the core Regulatory Services platform, capabilities include workflow and document automation such as communication and decision making.
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Civica UK Limited
CivicaCollect supports the complete debt collection process from compliance stage to full enforcement. Providing you with the flexibility to have a Single View of Debt system, Enforcement System or hybrid platform through a robust cloud-based solution. It delivers in-depth insight to improve services and optimises collection rates.
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Civica UK Limited
Provides out of the box Microsoft Dynamics 365, securely hosted and managed within a UK-based, IL3 (UKCloud) data centre. The SaaS offering has been accredited for Official Sensitive use by the Home Office, can process Official Sensitive data out-of-the-box and offers PSN-P connectivity.
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Victoria Forms
Victoria Forms design specialised electronic forms solutions; providing a library of 325+ online template eForms and Calculators for: Revenues, Benefits, Licensing, HMO, Environmental Health, Planning and more. Our eForms are tailored for corporate branding, provide in-form intelligence and data validation; plus options for PDF/XML export, evidence capture, and payment integration.
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GRANICUS-FIRMSTEP LIMITED
Our hosted digital process automation services automate the capture, validation, loading and automatic processing of new Benefit claims, ATLAS files received from the DWP and day-to-day online Council Tax and Business Rates transactions and service requests. We fully integrate with leading R&B application vendors such as Capita and Northgate.
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Govtech Solutions Ltd
Our hosted digital process automation services automate the capture, validation, loading and automatic processing of new Benefit claims, ATLAS files received from the DWP and day-to-day online Council Tax and Business Rates transactions and service requests. We fully integrate with leading R&B application vendors such as Capita and Northgate.
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4net Technologies Ltd
FourNet offers Unified Communications and SIP services from world leading application providers, including: Microsoft (Teams Direct Routing), Avaya, RingCentral, Gamma, BT Wholesale, Tiger, Ribbon, AudioCodes and others.
Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from RIngCentral; this is an ideal service for Buyers who need to improve agent performance and increase client satisfaction; the service integrates contact centre, workforce engagement management (WEM), and unified communications into a single suite to applications which simplify management, offering excellent user/client experiences.
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4net Technologies Ltd
FourNet's Content Guru’s storm® contact centre services enable clients and agents to interact across any channel with the same level of functionality, reporting and routing; storm offers a single, blended queue across every channel of communication for the contact centre, enabling true omni-channel service delivery and complete end-to-end customer journeys.
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4net Technologies Ltd
FourNet's NICE InContact CXOne contact centre service is a leading customer experience platform; providing routing, analytics, workforce optimisation, automation and AI from a single application; CXOne offers excellent user/client experiences, delivering smarter and faster contact centres working with swifter agent onboarding, enhanced metrics, performance, and retention.
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4net Technologies Ltd
FourNet's Avaya OneCloud CCaaS makes it easy to connect everything (voice, video, chat, messaging, and more) to deliver effortless experiences for clients and employees at every touchpoint; it brings together teams, resources, and insights to maximize contact centre performance and experiences; with a complete end-to-end customer journeys.
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from world leading application providers, including: Avaya, NICE, Content Guru, RIngCentral, Enghouse, Anywhere365, Calabrio, Verint, Sycurio (Semafone), PCI PAL and others.
Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.
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4net Technologies Ltd
FourNet's Microsoft Teams omni-channel contact centre service is part of our Microsoft Connect, Extend and Power offering; incorporating: NICE, Content Guru, Enghouse, Anywhere365, Calabrio, Verint, Sycurio (Semafone), PCI PAL and others.
Our services can be delivered via a number of hosting options, private, public and hybrid cloud.
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4net Technologies Ltd
FourNet offers Microsoft Teams Direct Routing Unified Communications and SIP services from world leading application providers, including: Microsoft, RingCentral, Gamma, BT Wholesale, Tiger, Ribbon, AudioCodes and others.
Our services can be delivered via a number of hosting options, private, public and hybrid cloud.
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from Enghouse Interactive, designed to ensure successful and effortless customer interactions, the suite of solutions includes multichannel contact centre, self-service, attendant operator consoles and workforce optimisation, offering a fully featured solution from a single vendor, which simplifies management, offering excellent user/client experiences.
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from Anywhere365, fully integrated into Microsoft Teams, improving agent performance and increasing client satisfaction; the service integrates contact centre, workforce engagement management (WEM), and unified communications into a single suite to applications which simplify management, offering excellent user/client experiences.