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Civica UK Limited
Civica OnDemand ProCollect targets non-performing debts, using our proven recovery processes and all available recovery remedies we recommence recovery activity in relation to these debts to maximise income. It includes all main local authority revenue streams including Council Tax, Business Rates, General Income, Housing Benefit Overpayments and Parking.
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Civica UK Limited
Civica CE simplifies civil enforcement management to deliver a better service to your community.
You can automate a range of processes from Moving Traffic Offences (MTO), Tolling, parking and permits administration to digital CCTV-based enforcement, increasing efficiency and productivity.
Instant access to real-time data allows proactive task and resource prioritisation.
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Civica UK Limited
Utilising Civica’s Cirrus Contact Centre Service (CCaaS) we deal with all types of housing, revenues, and benefits enquiries. To help manage these we provide a flexible service, tailored to your requirements, where we handle calls on your behalf through a simple transfer process to our call handling team.
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Civica UK Limited
Civica Financial Assessment can support you in the completion of Adult Social Care financial assessment to ensure that service users are making the correct contributions towards their care costs. This could be complementing your teams to manage business as usual assessments, handling peaks, clearing backlogs or completing specific projects.
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Civica UK Limited
Civica Direct Payment Audit solution can support you in you in regularly auditing direct payment accounts to provide assurance that funds are being appropriately spent. We can complement your teams on a business-as-usual basis, or we can undertake specific review projects.
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Civica UK Limited
Civica OnDemand Revenues and Benefits delivers processing to the highest standards. We can support Councils by complementing your teams to manage business as usual, handling peaks, clearing backlogs or completing specific projects. We handle all processing work ranging from complex work types to structured rules-based processing.
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Civica UK Limited
Rapid deployment of Microsoft QnA Maker making complex frequently asked questions (FAQ) documentation readily accessible for up to 100 concurrent Chatbot users over web, social and voice channels. Includes advice to curate content sources and use of conversational AI to maximise value from Microsoft Bot Framework and Azure App Services.
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Civica UK Limited
Utilises the power of Dynamics 365 Customer Service and overlays an accelerator designed specifically for not-for-profit organisations. Our accelerator expertise, industry knowledge of grant management and design patterns allows us to quickly build your customised grant management solution. Offers simple ‘T-shirt’ sized implementation packages from PoC to large implementations.
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Civica UK Limited
Rapid deployment of Microsoft QnA Maker making complex frequently asked questions (FAQ) documentation readily accessible for up to 30 concurrent Chatbot users over web, social and voice channels. Includes advice to curate content sources and use of conversational AI to maximise value from Microsoft Bot Framework and Azure App Services.
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Civica UK Limited
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows the recording and management of data for multiple purposes, especially for regulated and appeals processes. The system supports complex workflows and the production of branded documentation from templates, in both electronic and printed form
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Civica UK Limited
Digital360 Contact Management is a powerful CRM solution providing digitally assisted service to handle customer contact. Digital360 Contact Management can be deployed on any device, providing council employees with a holistic view of the customer and associated line-of-business systems, enabling customer requests to be efficiently resolved at first-point of contact.
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Civica UK Limited
Provides out of the box Microsoft Dynamics 365, securely hosted and managed within a UK-based, IL3 (UKCloud) data centre. The SaaS offering has been accredited for Official Sensitive use by the Home Office, can process Official Sensitive data out-of-the-box and offers PSN-P connectivity.
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Civica UK Limited
Covers use cases including investigative, service request and incident management. Each use case has its own priorities and our subject matter experts will explore the art-of-the-possible and use common design patterns to address specific types of problem. Offers simple ‘T-shirt’ sized implementation packages from PoC to large implementations.
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Civica UK Limited
Single Person Discount (SPD) Monitoring Service is designed to allow users to remove the resource-intensive nature of the traditional batch biennial review;providing the ability to carry-out monthly real-time reviews on selected cases. It prevents fraud by identifying wrongful SPD awards within 8-weeks of award date, ensuring fraudulent claims are minimised.
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Civica UK Limited
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows licence and permit applications to be submitted as hard-copy or via a self-service portal that is processed as the Law dictates. Supports complex license and permit management workflow and referral processes.
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Civica UK Limited
CFRMIS, our strategic fire risk management system provides comprehensive auditing and operational intelligence to help fire and rescue services minimise risk to the public and fire crews
Key capabilities include: Technical and Community Fire Safety, Operational Intelligence, Vulnerable Persons, Online Services, Safelincs integration.
60% UK Fire/Rescue services use CFRMIS.
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Civica UK Limited
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of correspondence received via multiple channels and for specific workflow to be actioned subject to correspondence type. It’s applicable to local government, central government, the NHS and private sectors.
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Civica UK Limited
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the processing of Parliamentary Questions (with real-time interaction with the PQ system), the management of Ministerial Correspondence and Treat Official Correspondence (case management).
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Civica UK Limited
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which supports complaints management (recording, customer complaints handling and complaints tracking with integrated workflow) and other feedback to deliver statutory and regulatory requirements across local government, central government, the NHS and private sectors.
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Civica UK Limited
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of information requests received via multiple channels to deliver statutory and regulatory requirements for the public and private sectors, supporting compliance with FOI, EIR and GDPR legislation.
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Looking Local Limited
MyScan is a web application that allows service users to scan evidence relating to various council transactions using their own device and submit this evidence securely along with identifying metadata. The application is delivered as a software-as-a-service solution, and typically covers multiple council service areas, integrated with various back-office systems.
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Looking Local Limited
ScanStation is a combined software, hardware and furniture solution comprising an Android app, a compatible tablet and a robust steel desk-mounted scanning cradle. It allows service users to scan evidence relating to various council transactions and submit this along with identifying metadata. ScanStation can integrate with any back-end system.
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GRANICUS-FIRMSTEP LIMITED
Our hosted digital process automation services automate the capture, validation, loading and automatic processing of new Benefit claims, ATLAS files received from the DWP and day-to-day online Council Tax and Business Rates transactions and service requests. We fully integrate with leading R&B application vendors such as Capita and Northgate.
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Govtech Solutions Ltd
Our hosted digital process automation services automate the capture, validation, loading and automatic processing of new Benefit claims, ATLAS files received from the DWP and day-to-day online Council Tax and Business Rates transactions and service requests. We fully integrate with leading R&B application vendors such as Capita and Northgate.
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4net Technologies Ltd
FourNet offers Unified Communications and SIP services from world leading application providers, including: Microsoft (Teams Direct Routing), Avaya, RingCentral, Gamma, BT Wholesale, Tiger, Ribbon, AudioCodes and others.
Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from RIngCentral; this is an ideal service for Buyers who need to improve agent performance and increase client satisfaction; the service integrates contact centre, workforce engagement management (WEM), and unified communications into a single suite to applications which simplify management, offering excellent user/client experiences.
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4net Technologies Ltd
FourNet's Content Guru’s storm® contact centre services enable clients and agents to interact across any channel with the same level of functionality, reporting and routing; storm offers a single, blended queue across every channel of communication for the contact centre, enabling true omni-channel service delivery and complete end-to-end customer journeys.
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4net Technologies Ltd
FourNet's NICE InContact CXOne contact centre service is a leading customer experience platform; providing routing, analytics, workforce optimisation, automation and AI from a single application; CXOne offers excellent user/client experiences, delivering smarter and faster contact centres working with swifter agent onboarding, enhanced metrics, performance, and retention.
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4net Technologies Ltd
FourNet's Avaya OneCloud CCaaS makes it easy to connect everything (voice, video, chat, messaging, and more) to deliver effortless experiences for clients and employees at every touchpoint; it brings together teams, resources, and insights to maximize contact centre performance and experiences; with a complete end-to-end customer journeys.
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from world leading application providers, including: Avaya, NICE, Content Guru, RIngCentral, Enghouse, Anywhere365, Calabrio, Verint, Sycurio (Semafone), PCI PAL and others.
Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.