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994 results found

994 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • Patient Centred Care

    Gaiasoft International Limited

    Integrated, comprehensive, customisable incorporating healthcare management, health records, telemedicine, real-time patient monitoring and personalized treatment plans. Efficient marketplace of labs and imaging providers. Enhances accessibility, improves diagnostic accuracy. Proactive population health through data analytics and learning and healthy family habits.

  • Altia Covert Operations Solution (ACOS) Protected Persons (Witness Protection)

    ABM Intelligence Limited

    ACOS module for managing Protected Persons (Witness Protection) requirements is highly secure and easy to use. Capture all data, identity, financial management, identification documentation including passport, driving licence, family officer. Identified areas of risk are assessed, mitigated and managed effectively ensuring those involved in the process remain fully protected.

  • Resource management solution

    BOOMERANG I-COMMS LTD

    Boomerang can manage multiple vacancies for temporary appointments, one-off events or recurring requirements. It contacts, counts and fulfils based on requirement. System manages shifts, overtime and emergency manning. It informs a candidate pool of new vacancies, developing rosters and manages out-of-hours support. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Sugar Enterprise (On-Premises CRM)

    FORMAT14 CRM LTD

    Built for maximum control and customisability, Sugar Enterprise and Sugar Enterprise + provide a full featured CRM in your designated cloud environment.

  • TransUnion - Identity Verification and Fraud Prevention - TruValidate

    TRANSUNION INTERNATIONAL UK LIMITED

    TruValidate enables clients to digitally verify an identity, in real time, using the latest TransUnion credit bureau, electoral roll and public bad debt data. TruValidate is highly flexible, configurable, and modular, enabling clients to meet their identity verification challenges, aligning with their identity risk appetite, helping achieve better KYC .

  • Demand Responsive Transport Software

    LIFTANGO LTD

    The UK's leading DRT technology platform, enabling cities, local authorities, fleet operators and transit agencies to serve more passengers. Delivering automated scheduling, routing, booking and payments. At Liftango, we guide global organisations and cities on how to plan, launch and scale shared mobility projects.

  • Bizvu INBOX

    BRITANNIC TECHNOLOGIES LIMITED

    INBOX enables highly efficient/effective handling of digital interactions. INBOX performs automated triage; reading, responding and routing interactions into single/multiple queues. Automating the route to the correct agent or business orchestration rule. Customers typically expect between 30-70% deflection rate of first contact email through effective use of INBOX.

  • Appian Case Management for Public Sector

    SOFTCAT PLC

    Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APPSC24GC14

  • OpenText Service Management Automation X (SMAX)

    WM Promus

    SMAX is a machine learning-based solution that meets all your service desk, IT service management, and IT asset management needs.

  • Ciptex RACE - Contact Centre Accelerator

    CIPTEX LTD

    RACE is an add-on solution designed to augment and accelerate the implementation of Twilio Flex. It extends Flex's capabilities by facilitating integration into a range of leading CRM platforms and adding deep functionality in areas such as outbound dialling, low-code customisation of the agent experience and AI-powered agent assistance.

  • Monitoring alerts

    Boomalert Ltd

    Remote Monitoring service provides monitoring without needing a separate app or device. Seamlessly integrates and swiftly deploys to lone workers, vulnerable individuals, and remote or high-risk environments, ensuring quick accessibility. Ideal for lone workers, remote employees, vulnerable persons, student safety, and high-risk occupations. ISO-27001, Cyber Essentials, and Cyber Essentials Plus.

  • Yeti Real-Time Anomaly Detection

    BLUE HAT ASSOCIATES LIMITED

    Yeti is a cloud data platform for clients to analyse time series data in real time and flag anomalies. It's a series of Open Source software libraries we have developed to rapidly prototype Machine Learning solutions.

  • Equifax Financial/Criminal Investigation

    Equifax Ltd

    Equifax provides a range of integrated services that help inform Financial / Criminal Investigations of individuals. These leverage our extensive data attributes to provide a comprehensive view of an individual, including their name / identity, full address history, financial associations, directorships and other business interests, and their financial status.

  • Secure Inmate Telephony (PIN Phone)

    Phonio UK Ltd (Telio)

    Phonio is a PIN Phone telephony solution especially developed for use in the prison environment. Phonio enables secure telephony, allowing inmates greater private contact with permitted recipients. All calling activity is controllable through an advanced intuitive call management platform which includes security monitoring and account administration. Safe and easy!

  • Pegasystems Cloud Software - Generative Artificial Intelligence (GenAI)

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Generative AI (GenAI) is a core part of the platform.

  • Salesforce Hyperforce Add-Ons

    XMA LIMITED

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHX2024GC14

  • Insight - Salesforce Industry Solutions

    INSIGHT DIRECT (UK) LTD

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCI2024GC14

  • EBO Automated Waiting List Validation

    EBO.AI (UK) LTD

    EBO's solution automates the outreach and validation of patient waiting lists and provides detailed BI analytics to govern that process, The solution is available as both standalone and fully integrated to the EPR/ PAS. Features include: - automated, 2-way conversation - multi-lingual - multi-channel - Power BI dashboards

  • Atlassian Managed Services

    Adaptavist UK Services LTD

    Adaptavist Managed Services Premium is a support service for Atlassian software products, such as Jira, Confluence, and Bitbucket, in an Adaptavist hosted environment or in a client's private cloud, with service delivery manager, monitoring, backups, and SLA. Adaptavist can provide training, add-on development, licensing, and professional services including migration.

  • Police SMS

    BOOMERANG I-COMMS LTD

    Intelligent, automated, threaded messaging designed for the Police. Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. A communication solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • ALVAO Service Desk

    ALVAO s.r.o.

    ALVAO is an ITSM solution fully integrated with Microsoft 365. Service Desk is a friendly interface for requesters with a Microsoft look and feel - possibly even without leaving their MS Teams or Outlook client. A powerful tool implementing ITSM best practices for internal IT services teams.

  • Liaison One Call Benefits - staff benefits including salary sacrifice

    Liaison Financial Services Limited

    Liaison provides staff benefit programmes to public sector employees. It enables NHS Trusts, Health Boards and Councils to offer staff a wide selection of staff benefits including technology, holidays, gym, lease cars, bikes and EAP. Employers save pension contributions and employees save on NI and employer pension contributions.

  • 2FA API solution

    BOOMERANG I-COMMS LTD

    Boomerang delivers a robust two-factor authentication (2FA) messaging service, bolstering account security with one-time passcode (OTP) verification. Our solution equips developers with seamless integration tools for heightened protection against unauthorized access. Leveraging Boomerang's platform fortifies accounts, reducing risks and ensuring compliance with ISO 27001, Cyber Essentials, and Cyber Essentials Plus.

  • Voixtel Cloud Telephony Software and Services

    VOIXTEL

    We are an experienced cloud telecoms provide offering bespoke solutions tailored to meet your needs. We offer virtual telephone numbers that are not tied to physical hardware with intelligent functionality which enables callers to contact organisations in the most efficient way, providing targeted solutions for niche applications.

  • VE3 Data Integration Platform / Master Data Management Platform

    VE3 GLOBAL LTD

    VE3's Data Integration / Master Data Management Platform establishes cohesive dataset sourced from diverse data origins, ensuring automatic matching, validation, and cleansing. Our platform enriches data through multidimensional matching, grouping into families and other categories, highly adaptable data profiling capabilities. Offer integrated Portal Application layer designed for regulated data sharing.

  • Microsoft Dynamics 365 License Management Services

    WARP TECHNOLOGIES LIMITED

    As a Microsoft Partner, Warp provide license management services for Microsoft Dynamics 365, Microsoft Dynamics 365 Consultancy and Microsoft Dynamics 365 licensing. As the market-leading cloud software offering from Microsoft, Dynamics 365 unifies CRM and ERP business capabilities including Finance and Operations, Field Service, Marketing, Customer Service and Sales.

  • Insight - Salesforce CRM Cloud

    INSIGHT DIRECT (UK) LTD

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCI2024GC14

  • Appian Enterprise Low-code Platform

    Appian Software Switzerland LLC

    The Appian low-code application platform (LCAP) provides dynamic case management, robust process automation, and powerful AI integration. Its enables rapid development of sophisticated applications through data fabric integration, setting it apart as a comprehensive solution for organisations seeking agility, innovation, and efficiency in application development. APP24GC14

  • Insight - Salesforce Lightning Sales Cloud

    INSIGHT DIRECT (UK) LTD

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCI2024GC14

  • E-Surveys and Feedback

    Leicestershire Health Informatics Service

    On line responsive mobile friendly real time surveys for data collection, feedback forms; suitable for service users, patient and staff, such as Friends and Family Test, Patient Experience; Equality and Diversity Monitoring, Service and Customer Satisfaction, Organisational Performance, for Continuous Improvement and Quality, Internet and Intranet / Secure Encrypted Forms