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985 results found

985 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • Supply Chain Management

    EPACCSYS LTD

    Supply Chain Management systems provider Epaccsys have been implementing Supply Chain Management systems and Supply Chain Management solutions for over 15 years with Epicor software. Alongside the Epaccsys Supply Chain Management system sits a full suite of ERP modules including Financial, Distribution and Project Management.

  • Lexzur - Legal Management Software

    BDQ

    Lexzur is a complete practice management software for all legal practitioners

  • Conversational AI Bot

    ENTERPRISE BOT PRIVATE LIMITED

    Our Conversational AI service facilitates seamless interactions between humans and machines through advanced natural language processing. Key features include natural language understanding, contextual awareness, multi-channel support, personalization, integration capabilities, and analytics. Benefits include enhanced customer experience, increased efficiency, scalability, improved engagement, and cost savings.

  • Liberty Create - Low code platform

    NETCALL SYSTEMS LIMITED

    Liberty Create is an enterprise low-code application development platform. Simplify and accelerate delivery of digital services, case-management and citizen relationship management applications.  Local Government and Housing Providers can further benefit from the pre-built and supported foundation provided by Citizen Hub and Tenant Hub to increase development speed and capacity.

  • SMART: AI Social

    ICS.AI LTD

    SMART: Social enhances your social media presence by providing 24/7 intelligent AI-driven management, triage, and response across platforms like Facebook, Twitter, and WhatsApp. It integrates seamlessly, automating interactions and leveraging local and third-party knowledge bases to ensure every user feels supported and engaged.

  • Pegasystems Cloud Software - Analytics and Reporting

    PEGASYSTEMS LIMITED

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Analytics and reporting is at the core of the platform.

  • RT:Request Tracker

    Open Fifth Limited

    Request Tracker receives and manages key enquiries. Communicate with staff team members and customers on the same enquiry ticket. Manage replies by email or a full web interface. Custom dashboards provide key ticket information for day to day operational control and comprehensive reporting for management review and planning.

  • Employment Screening, BPSS Vetting, Baseline Personnel Security Standard, and Background Checks

    VERIFILE LIMITED

    Employment screening, BPSS vetting (Baseline Personnel Security Standard), online reputation searches, social media checks, and open source internet searches. Verifile's secure vetting platform also enables employers to select global background check services. Integrations with multiple data sources ensure quick turnarounds for BPSS vetting, background checks and employment screening services.

  • Bilingual Landlord Accreditation Scheme Web Platform

    ROCKTIME LIMITED

    Rocktime's Bilingual landlord accreditation software for councils to provide an online platform to manage landlord accreditation through the delivery of E-learning for ongoing CPD accreditation and the management of instructor led training courses. Rocktime's systems can be integrated with legacy CRM/EDRMS systems with postcode and online payment systems

  • Digital & Business Consultancy

    VE3 GLOBAL LTD

    Requirements gathering, solicitation and definition Digital Value Mapping Stakeholder mapping, comms and engagement Digital strategy Business, functional and technical specifications Acceptance Criteria Prioritisation & phasing Content strategy (what content is required and where) Programme Management User testing and research User scenarios, journeys Interactive Proof of Concepts/Prototypes/Wire-frames Procurement Management

  • Micro Focus, now OpenText - Service Management Automation X (SMAX) Premium on SaaS

    MICRO FOCUS SOFTWARE UK LTD

    SMAX is an analytics-driven ITSM and ESM solution that combines four key application areas: IT Service Management, IT Asset Management, Enterprise Service Management, and Cloud Management. SMAX has fully functioning processes and workflows that are ready to be used from day 1, and is easily extendable and fully codeless.

  • Salesforce CRM Analytics

    XMA LIMITED

    CRM Analytics is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCX2024GC14

  • Case Management Software System (ITSM) - Sugar Serve

    ENABLEIT TECHNOLOGIES LIMITED

    enable.services, a global award winning ITSM specialist, offers a SugarCRM-powered case management system. This centralised hub streamlines customer data, fostering business growth through automation, collaboration, and insightful reporting. With flexibility and customisation, it provides a tailored ITSM solution to meet your business requirements

  • Salesforce - Add-ons

    SKYFLO DIGITAL LTD

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2024GC14

  • FourNet (4net) Endpoint Detection and Response (EDR)

    4NET TECHNOLOGIES LTD

    Our Endpoint Detection and Response (EDR) cloud service offers real-time monitoring and threat analysis to detect, investigate and neutralise security threats. It ensures comprehensive endpoint protection with automated responses and advanced analytics, enhancing your cybersecurity posture with minimal impact on system performance.

  • OpenText SMAX on iOCO Cloud or OpenText SaaS

    IOCO SOLUTIONS LIMITED

    SMAX is OpenText' next generation Service Management unified platform and portal. An analytics-driven service management automation solution for managing the entire service portfolio and service lifecycle within and beyond IT. SMAX enables automation, accelerates agent productivity, reduces ticket volumes and time to resolution whilst increasing user adoption and satisfaction.

  • Voice products and services including Amazon Alexa and Smart Properties

    VOCALA LTD.

    Empowering independent living with Alexa Smart Properties. Enhance independence at home or in care facilities with voice-controlled services, personalised care, seamless communication, safety features, engaging entertainment, and efficient device fleet management.

  • BMC Helix Visual Boards

    Fusion Business Solutions (UK) Limited

    BMC Helix Visual Effects is a Kanban and Gantt visualisation for BMC Helix ITSM customers, offering stronger DevOps and ITSM alignment. Fusion GBS is an Elite Partner of BMC.

  • Central Government Lone Worker Employee Protection Services From Peoplesafe

    Peoplesafe

    Lone worker services from Peoplesafe protect public body employees working alone. DEFRA, MoJ, and HMCTS trust us as their employee protection provider. Alarms raised through lone working devices, safety apps and body cameras are professionally managed by our 24/7/365 control centre. Your staff can receive help wherever, whenever with Peoplesafe.

  • Esuasive Housing Tenancy Management

    Esuasive

    Esuasive Tenancy Management is a core solution component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • Visionet Implementation Services - Microsoft Dynamics 365 Customer Engagement (CRM)

    VISIONET EMEA LIMITED

    Visionet provides end to end support, implementation, upgrades, migrations, managed services and training for Microsoft Dynamics 365 Customer Engagement (CRM) Sales, Customer Service, Marketing and Field Services. Visionet has created an agile framework for Public Sector customers' needs and requirements.

  • AWS Connect by Global 4

    GLOBAL 4 COMMUNICATIONS LIMITED

    AWS Connect constitutes a cloud-based solution for managing contact centres. It offers a comprehensive suite of functionalities, including conversational AI capabilities, omnichannel support for seamless customer interactions, and real-time analytics for performance optimisation. Additionally, it provides valuable agent performance tools, fostering a more productive and efficient contact centre workforce.

  • Virtual Ward Digital Orchestrated Care Hospital and Social care Monitoring APP & platform Solution

    SOFTCAT PLC

    Virtual Ward Technologies Ltd provides a comprehensive platform to enhance healthcare delivery through virtual wards built using Appian Low Code technology. We offer an integrated solution for remote patient monitoring, case management, and care coordination, utilising technology to ensure healthcare providers can deliver exceptional patient care remotely in the hospital.

  • ServiceNow® implementation

    FLOWMOTION LTD

    ServiceNow® implementation. ServiceNow, the application development platform, hosts a vast workspace of efficient business processes. Our extensive experience in utilising ServiceNow's capabilities allows us to enhance business processes, integrate with third-party platforms and automate data flows in one complete platform.

  • HaloCRM - SaaS CRM/Omnichannel Customer Relationship Management Software

    HALO SERVICE SOLUTIONS LTD

    An all-inclusive CRM solution and cloud-based service desk, HaloCRM delivers lightning-fast customer relationship management in an intuitive, codeless interface. HaloCRM supplies powerful, flexible best practise processes with Automation out-of-the-box. Our experienced, in-house CRM team provide frictionless service migrations, lower total ownership cost than legacy tools with concurrent licencing options available.

  • GOSS Digital Platform

    GOSS INTERACTIVE LIMITED

    Powerful no-code/low-code ‘CRM-lite’ customer transaction platform enabling public sector organisations to deliver rich and intuitive customer websites & portals for online service requests and case management. Delivers seamless end to end online processes, saving time, effort and money, whilst providing a single customer view and an excellent customer experience.

  • Insight - Salesforce Hyperforce Lightning Experience Cloud

    INSIGHT DIRECT (UK) LTD

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHI2024GC14

  • AI Customer Service Agent

    Hostcomm Limited

    CXCortex is an AI customer service agent that performs customer service autonomously using AI through a variety of channels such as email, chat, SMS and phone calls. The main purpose of CXCortex is to provide; email, voice & chat assistance, call recording analysis, CX analytics, AI quality assurance.

  • Customer Service on Dynamics 365

    FormusPro

    FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.

  • Microsoft Dynamics365 ERP Cloud Advisory Services with Cloud Implementation/Testing/Roll out/Support

    INFOSYS LIMITED

    Microsoft Dynamics 365 ERP Cloud Advisory is an end to end service for cloud readiness assessment, fit-gap analysis for cloud implementation, Integration and optimisation services for Microsoft Dynamics 365 ERP cloud implementation.