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1562 results found

1562 results found in Lot 2: Cloud software in the category Customer service and support

  • SmartTools - Fully Digital Asset Marketplace

    METRICELL LIMITED

    This software service has been designed to connect available assets and prospective buyers in a centralised platform to facilitate asset purchases/leases. Available assets are uploaded and potential buyers can register their interest in acquiring the asset for use cases such as mobile network deployments or EV Charging point installations.

  • Neo Technology Feedback Management Solution

    NEO TECHNOLOGY LIMITED

    Neo Technology's Feedback Management Solution, is a versatile SaaS platform hosted securely on Microsoft Azure. It efficiently manages customer complaints, handles feedback, and tracks issues with integrated workflows, ensuring compliance with statutory and regulatory requirements across various sectors.

  • Dynamics 365 Commerce

    VE3 GLOBAL LTD

    Dynamics 365 Commerce offers a unified shopping experience that seamlessly integrates digital, in-store, and back-office operations. This solution provides customers with a cohesive journey across all retail touchpoints, ensuring a consistent and efficient service wherever they engage.

  • Police SMS

    BOOMERANG I-COMMS LTD

    Intelligent, automated, threaded messaging designed for the Police. Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. A communication solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • ALVAO Service Desk

    ALVAO s.r.o.

    ALVAO is an ITSM solution fully integrated with Microsoft 365. Service Desk is a friendly interface for requesters with a Microsoft look and feel - possibly even without leaving their MS Teams or Outlook client. A powerful tool implementing ITSM best practices for internal IT services teams.

  • Kick Housing Finance for Dynamics

    KICK ICT GROUP LIMITED

    We’ve adapted Business Central, Microsoft’s comprehensive business management solution for SME organisations, to meet the unique finance and ERP demands of the housing industry. Unify your data, enhance customer relationships, build intelligence into decision making and accelerate business transformation, all based on sound financial information.

  • 2FA API solution

    BOOMERANG I-COMMS LTD

    Boomerang delivers a robust two-factor authentication (2FA) messaging service, bolstering account security with one-time passcode (OTP) verification. Our solution equips developers with seamless integration tools for heightened protection against unauthorized access. Leveraging Boomerang's platform fortifies accounts, reducing risks and ensuring compliance with ISO 27001, Cyber Essentials, and Cyber Essentials Plus.

  • Voixtel Cloud Telephony Software and Services

    VOIX TELECOM LTD

    We are an experienced cloud telecoms provide offering bespoke solutions tailored to meet your needs. We offer virtual telephone numbers that are not tied to physical hardware with intelligent functionality which enables callers to contact organisations in the most efficient way, providing targeted solutions for niche applications.

  • VE3 Data Integration Platform / Master Data Management Platform

    VE3 GLOBAL LTD

    VE3's Data Integration / Master Data Management Platform establishes cohesive dataset sourced from diverse data origins, ensuring automatic matching, validation, and cleansing. Our platform enriches data through multidimensional matching, grouping into families and other categories, highly adaptable data profiling capabilities. Offer integrated Portal Application layer designed for regulated data sharing.

  • Data Quality Platform

    MELISSA DATA LTD.

    Melissa's all-in-one ready to use standalone collaborative software platform that can be accessed through the cloud or hosted on-premise. Melissa Unison centralises all requirements for data quality including: UK & global address; name, phone and email verification/cleansing; matching and consolidation data profiling; generalised cleansing, and report analysis.

  • SmartTools - AI-Powered Network Testing and Assurance

    METRICELL LIMITED

    Powerful GIS mapping and dashboard visualisation, designed around a suite of mobile applications which test, measure and assure network connectivity. Data from the Apps (i.e. crowdsourced metrics, indoor monitoring samples and walk/drive tests) are correlated with other key datasets to provide a comprehensive understanding of true indoor and outdoor experience.

  • Microsoft Dynamics 365 License Management Services

    WARP TECHNOLOGIES LIMITED

    As a Microsoft Partner, Warp provide license management services for Microsoft Dynamics 365, Microsoft Dynamics 365 Consultancy and Microsoft Dynamics 365 licensing. As the market-leading cloud software offering from Microsoft, Dynamics 365 unifies CRM and ERP business capabilities including Finance and Operations, Field Service, Marketing, Customer Service and Sales.

  • Insight - Salesforce CRM Cloud

    INSIGHT DIRECT (UK) LTD

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCI2024GC14

  • Appian Enterprise Low-code Platform

    Appian Software International LLC

    The Appian low-code application platform (LCAP) provides dynamic case management, robust process automation, and powerful AI integration. Its enables rapid development of sophisticated applications through data fabric integration, setting it apart as a comprehensive solution for organisations seeking agility, innovation, and efficiency in application development. APP24GC14

  • Microsoft .Net App Rearchitecture using Power Apps Platform

    CEOX SERVICES LTD

    Ceox’s Microsoft .NET App Rearchitect using Power Apps enables Public Sector Organisations to move legacy business apps to a modern, secure, scalable platform. Use Microsoft’s Low-Code Business Application platform, built on Dataverse, to quickly and efficiently deliver engaging modern applications which meet the needs of both users and the organisation.

  • Insight - Salesforce Lightning Sales Cloud

    INSIGHT DIRECT (UK) LTD

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCI2024GC14

  • E-Surveys and Feedback

    LEICESTERSHIRE PARTNERSHIP NHS TRUST

    On line responsive mobile friendly real time surveys for data collection, feedback forms; suitable for service users, patient and staff, such as Friends and Family Test, Patient Experience; Equality and Diversity Monitoring, Service and Customer Satisfaction, Organisational Performance, for Continuous Improvement and Quality, Internet and Intranet / Secure Encrypted Forms

  • Landlord Accreditation Scheme Web Platform

    ROCKTIME LIMITED

    Rocktime's landlord accreditation software allows councils to provide an effective online platform to manage landlord accreditation through the delivery of E-learning for ongoing CPD accreditation and the management of instructor led training courses. Rocktime's systems can be integrated with legacy CRM/EDRMS systems as well as postcode and online payment systems

  • Global 4's 8x8 Video Conferencing

    GLOBAL 4 COMMUNICATIONS LIMITED

    HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.

  • Insight - Salesforce Lightning Service Cloud

    INSIGHT DIRECT (UK) LTD

    Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCI2024GC14

  • Salesforce Hyperforce Lightning Service Cloud

    SOFTCAT PLC

    Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHS2024GC14

  • RIAMS

    R H ENVIRONMENTAL LIMITED

    RIAMS is an enterprise cloud document management and knowledge management platform. It's designed to digitise and centralise the administration and distribution of documents and content for internal or public use. Applications include sharing, collaboration and the consistent use of information. Users can customise content locally and integrate with other applications.

  • Microsoft Operator Connect by Nasstar

    GCI NETWORK SOLUTIONS LIMITED

    Operator Connect as a service allows you to Leverage your Microsoft Teams deployment to make and Receive PSTN Calls Via Nasstar- hosted SBC infrastructure. Through the iPilot Portal, you can quickly and easily manage users.

  • Nexus Luware Contact Centre

    NEXUS OPEN SYSTEMS LIMITED

    Luware is a cloud based contact center solution that extends Microsoft Teams with additional features and functionality allowing routing of calls and tasks to the most appropriate agent or team, based on their skills, availability, and presence. It provides self-service options, automation, reporting, and integrations with other applications.

  • Public sector SMS

    BOOMERANG I-COMMS LTD

    Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Workspace ONE Assist

    PHOENIX SOFTWARE LIMITED

    VMware Workspace ONE Assist is a real-time remote support solution that enables IT and help desk staff to quickly assist employees with mobile and laptop device tasks or issues, decreasing downtime, maximizing productivity, and improving the overall employee experience.

  • Pegasystems Cloud Software - Low-Code Enterprise Platform

    PEGASYSTEMS LIMITED

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Pega’s low-code approach bridges the gap between business and technology.

  • Critical Alerting

    BOOMALERT LIMITED

    BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.

  • aivantor-X Platform

    AIVANTOR LTD.

    aivantor-X is an AI enabled platform offering a suite of innovative solutions that transform legacy technologies into modern, secure, and scalable services. It harnesses generative AI to enhance your business processes, by applying cutting-edge technology to real-world use cases securely and transparently with unprecedented speed and reduced cost.

  • Microsoft Dynamics 365 Sales (CRM)

    HSO ENTERPRISE SOLUTIONS LIMITED

    Microsoft Dynamics 365 Sales empowers you to build strong relationships with people by using connected data and insight to take actions, delivering the best service for people’s needs. Dynamics 365 Sales keeps track of your accounts and contacts, nurtures engagements, and creates collateral as well as contact lists and campaigns.