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SPECIALIST COMPUTER CENTRES PLC
Effortlessly integrate PSTN calling into Teams across desktop and mobile. Our comprehensive solution, including SIP, contact centre, call recording, and devices is designed to replace outdated PBXs and ISDN reliance. Enjoy ongoing management automation, referenceable deployment, expert support and innovative integration for a seamless transition to cloud communications.
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Bullet Web Development
A chat assistant, harnessing the power of artificial Intelligence (AI) to help people navigate complex information (e.g. council services). Our tool delivers conversations through a range of communication channels (e.g. web, sms, Whatsapp, app). Offering tailored, personalised advice through an AI powered assistant.
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OPUS BUSINESS SYSTEMS LIMITED
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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CIVICA UK LIMITED
Rapid deployment of Microsoft language studio making complex frequently asked questions (FAQ) documentation readily accessible for up to 100 concurrent Chatbot users over embeddable web interface. Includes advice to curate content sources to maximise value from Microsoft Bot Framework and Azure App Services.
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BRITANNIC TECHNOLOGIES LIMITED
The Five9 Cloud Contact Centre provides a comprehensive suite of services for in and outbound customer service and support, to help you make more customer connections. With a full omni-channel suite of services. Britannic augment the service offering with additional omni-channel capabilities.
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Digital Space Managed Services Ltd
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Digistaff
The DigiStaff Housing Benefit Accuracy Assessment (HBAA) solution, is an intelligent automation solution designed to process the reviews required by the DWP.
This will enable Local Government Benefits Teams free up their resource to focus on other requirements.
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Six Degrees
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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PHOENIX SOFTWARE LIMITED
Clerical work continues to be a major issue for ward nurses and can lead to frustration, complaints, and errors in documentation. Many clerical tasks can be automated using AI with a natural language interface. The SMART AI Ward Assistant automates these tasks saving over 2 hours per shift.
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TWIN TECHNOLOGY LIMITED
Secure services accessed over the internet and hosted in the cloud - Cloud Video Conferencing, Remote Consultation, Connected Devices and Remote Appointment Services. The Cloud service allows secure, high quality consultations and data exchange for people, places, and services through Clinical devices, Cameras, Systems, Mobile, PC's, Laptops and Tablet devices.
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Bullet Web Development
A chat assistant, harnessing the power of artificial Intelligence (AI) to enable people to navigate, access and ‘have a conversation with’ social care information, advice, guidance and processes. Our tool delivers conversations through a range of communication channels (e.g. web, sms, Whatsapp, app).
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DATASUMI LTD
Our service is a strategic partnership, combining a proprietary AI engine with expert human validation. We deliver scalable and accurate metadata enrichment for all asset types (image, video, audio), transforming your content into discoverable, high-value resources through a risk-mitigated workflow.
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Productivity improvement is a key use of the platform.
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NETPREMACY LIMITED
The Zendesk Marketplace is a one stop shop to find applications and integrations to increase agent productivity and workflows. In the Marketplace, You'll find apps and integrations to enhance analytics and reporting, time tracking, agent productivity. Netpremacy is an official Zendesk partner guaranteeing the best results for your Zendesk deployment.
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CLICK4ASSISTANCE LTD
A UK supplier with over 15 years’ experience providing an enterprise live chat and web chat solution for a range of UK organisations including the NHS, local authorities, universities and the private sector. Offering a complete omni-channel solution including integration with Facebook, WhatsApp and Artificial intelligent powered ChatBots.
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Agile Business Process UK Limited
Watsonx is a set of AI solutions, whether customer AI or off-the-shelf AI, designed to help you scale and accelerate the impact of AI. Watson X is an AI and data platform with Gen AI and a set of AI assistants, helping with the proliferation of AI.
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BOUNCE AGENCY LIMITED
The SIM Alert Manager is a comprehensive digital incident alerting and notification system designed to automatically inform response teams and stakeholders of incidents, providing customisable alerts, real-time updates, and integration with external systems for timely and coordinated response.
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INSIGHT DIRECT (UK) LTD
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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VIZST TECHNOLOGY LTD
Meet your legal, policy and compliance obligations including GDPR, Subject Access Requests and Freedom of Information. With solutions from leading vendors including Mimecast and Cryoserver, we offer comprehensive email and Microsoft Teams searching, security and archiving.
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CHARTERHOUSE VOICE & DATA LIMITED
The Private Cloud Voice and Contact Centre service is based on the Mitel Unify OpenScape portfolio and leading partner products to provide a robust and reliable integrated voice, contact centre and collaboration services with optional on-site survivability.
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CINOS LIMITED
Elevate healthcare collaboration with our managed MDT video conferencing solution, seamlessly integrating legacy video endpoints and online meetings. Enhance teamwork efficiency by incorporating Audio Visual (AV) integration within MDT rooms, ensuring a cohesive experience. Improve patient outcomes with secure, HIPAA-compliant video conferencing and seamless integration with Microsoft Teams.
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DATASUMI LTD
Our state-of-the-art Automated Case Triage system aims to improve claim and support processing within the Department for Work and Pensions (DWP) and the National Health Service NHS. Utilising advanced Generative Artificial Intelligence technology, this groundbreaking service effectively sorts incoming benefit claims based on their urgency and complexity.
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MAZIK GLOBAL LIMITED
Mazik Global is a Microsoft solution Partner, providing a managed, end-to-end Dynamics Business Central implementation service. We provide clients with the required skills, experience and engagement using our in-depth finance and technical skills to design, implement and adopt Dynamics Business Central transformational business solutions.
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BOM GROUP LIMITED
Whether it be network/Application monitoring or securing physical or data assets in hybrid environments, BOM has the knowledge and partners to ensure the buyer leverages the most suitable tool(s) to suit their needs. Technical architects can advise on which software/hardware is fit for purpose based on the buyers requirements.
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CINOS LIMITED
Revolutionise customer service with Webex Contact Centre, an all-in-one cloud Customer Contact solution combining CPaaS, Workforce Optimisation, and Artifical Intelligence. Manage omnichannel interactions with advanced features like call recording, quality management, workforce management and analytics. Leverage AI-driven self-service for personalised customer experiences, elevating contact centre efficiency and customer service.
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SVL BUSINESS SOLUTIONS LIMITED
NICE Nexidia Interaction Analytics is AI-powered omnichannel analytics that identify trends and root causes across 100% of interactions. Whether it’s voice, text, or digital conversation, NICE Nexidia Interaction Analytics is designed to analyse, measure, and uncover insights to drive improvements to CX. Make next-gen insights easy with analytics everywhere.
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Zoom Communications, Inc
Zoom Workplace is an AI-powered collaboration platform designed to reimagine teamwork by streamlining communications, increasing employee engagement, optimising in-person time, and improving productivity across flexible work. It’s Zoom’s core communications products, combined with employee engagement, spaces, and productivity solutions, all within the Zoom experience, with AI woven throughout.