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EBO
In the context of healthcare providers (both private and public) the solution provides the following automated pre-built pathways:
• Appointment scheduling and management
• Billing and insurance enquiries
• Pre-visit instructions and preparation
• Lab results and follow-up
• FAQ assistance
• Feedback collection
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MERCURIUS IT LIMITED
Mercurius IT's services include Planning, Implementation, Migration and Support for all versions of Dynamics 365 Business Central / NAV, Dynamics 365 CRM, Dynamics 365 F&SCM (F&O), Microsoft Azure and Power Platform.
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Ve3 Global Ltd
Empower business users by providing an easy to use solution to create and manage virtual agents/bots without having to write code. Power Virtual Agents leverages the flexibility/scalability of the Power platform with the power of AI to provide an extensible and customisable solution suitable for any customer service scenario.
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Cloudoko
Cloudoko Bookings can help accelerate your “digital by default” channel shift strategy by allowing your customers to book appointments online. The service can handle employee, resource and team bookings that have complex diaries and working patterns. Meanwhile it simultaneously ensures that your CRM / Contact Centre stays in the loop.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Puzzel Ltd
Puzzel Contact Centre offers an omnichannel contact centre with Voice, Email , SMS, Webchat, WhatsApp, Social Media all integrated in a single compelling UI.
It also offers full administration capabilities, PCI Payments, AI / Chatbot, knowledgebase and integration to other systems via a set of comprehensive open APIs.
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Infosys Limited
Infosys Fluid Digital Process Automation (DPA) combines synergistic digital capabilities to deliver perceptive experiences and build responsive business value chains. Low code, no code tools effectively accelerate the digital transformation of organisations. These platforms employ visual tools to define data, logic, flows, forms, and other application artifacts without writing codes.
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DESKPRO LTD
Deskpro is an omnichannel helpdesk software that streamlines customer and employee communication. With AI-powered automation and workflows, its adaptable platform can be customised to your team’s needs. Deskpro is already a trusted supplier to large UK Government departments, join them to optimise services, increase team efficiency, and boost resource capacity.
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Hootsuite Inc
Hootsuite Amplify is a solution for employee advocacy and employee engagement, that allows your employees to share organisation approved messages and content via their own social networks. Realise the full reach of your employees' social media footprint within a controlled and governed environment.
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Ve3 Global Ltd
The Team Members subscription is a named user subscription designed for users who are not tied to a particular function, but who require basic Dynamics 365 functionality. This license entitles the user to light weight access through designated scenarios built into Team Members experience.
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PURIFY TECHNOLOGY LTD
Offering Microsoft Teams integration: the solution brings advanced contact centre features to Microsoft Teams, offering customer experience optimisation, omnichannel communication , a dialogue management platform, personal IVR, intelligent skills-based routing, presence management, realtime dashboard analytics and data-driven dashboard reporting, customisable workflows, compliance and security and workforce engagement management integration.
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Building Software Limited
m2i.SHEQ is a comprehensive system designed to address the Health, Safety, Environmental, and Quality (SHEQ) requirements of companies in the construction sector and housebuilders in particular. However this can be applied to any sector/industry.
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Verint Systems Inc.
Knowledge management and automation platform. Centralized knowledgebase with semantic search technology and integral API, enabling knowledge to be served consistently and accurately on public-facing websites, intranets, CRM and internal business systems.
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EntServ UK Ltd part of the DXC Technologies Group
DXC's Microsoft Dynamics 365 Customer Engagement offering is a Secre Azure Cloud platform for Digital Transformation. It enables Intelligent Customer Experience, Customer Service, Marketing, Field Service, Analytics, Omni-Channel, Citizen Engagement, Social Care, IoT, ITSM, and New Care Models, Proactive Engagement with built-in Co-Pilot AI capabilities.
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Reply Limited
Microsoft Dynamics 365 Sales is a comprehensive customer relationship management (CRM) platform that helps businesses streamline sales processes, enhance customer interactions, and optimize sales performance. It integrates with other Microsoft 365 applications, providing a unified solution for managing leads, opportunities, and customer relationships.
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WM Promus
OpenText Asset Management (AMX) is a software solution specifically designed for managing IT hardware and software assets within an enterprise. It provides a centralized platform to track, monitor, and optimize the lifecycle of your IT assets, helping you achieve better control over costs, compliance, and resource utilization.
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Tractivity Ltd
Tractivity is a cloud-based, UK stakeholder engagement tool, providing functionality to manage and engage with all stakeholders through a single system. Whilst maintaining GDPR compliance, Tractivity facilitates the management of every aspect of your engagement process by securely logging communications with built-in tools such as surveys, newsletters and issue management.
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Saascoms
Omni-Reach is a platform for customer engagement via two-way sms and/or webchat. It includes a trainable chatbot that can do the heavy lifting, handle and answer FAQ's before handing to the correct team or agent based on query type
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Farthest Gate Limited
The Liberator Blue Badge solution is a market leading module forming part of the Liberator suite of products. Liberator Blue Badge can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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NEC SOFTWARE SOLUTIONS UK LIMITED
Local Welfare Provision Managed Service provides local authorities with a fully managed remote processing service for the administration of Local Welfare Crisis Grants and Community Care Grants.
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Ceox
Ceox Copilots, Virtual Agents and Chatbots empowers public sector organisations to exploit Artificial Intelligence by delivering citizen interactions via intelligent conversational agents. Chatbots can be delivered with the sophisticated Microsoft AI Azure Bot Service and the drag and drop Power Virtual Agents functionality delivered as part of the Power Platform.
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Ceox
Ceox Dynamics 365 Case Management enables Public Sector organisations to receive, record and resolve cases utilising Microsoft’s Dynamics 365 cloud-based platform. Configure or customise MS Dynamics for: Management of Licences Permits, Tribunals, Appeals and Grants Management, Conciliation Management, Disease Surveillance, Memberships, including Registration, Renewals, Payments, Subscriptions, Events and professional development.
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INFOSHARE+ LIMITED
BetterOff is a public-facing welfare solution, bringing together employment and benefits into one easily accessible digital space. BetterOff combines benefits eligibility, applications, appeals, job searching and job journalling, speeding up the applications process, and enabling claimants to make informed decisions as to whether they will be better off in work.
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Arcus Global Limited
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCA2024GC14
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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XMA Limited
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHX2024GC14
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BookingLab
We've co-created a best-in-class HAF Booking System with leading council HAF teams. This all-in-one Holiday Activities and Food Programme (HAF) Booking System is proven to streamline registration workflows, booking management, HAF-related admin processes, provider and stakeholder management, reporting, and communications. The booking system also delivers simple, end-to-end self-service for users.
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General Dynamics UK Ltd
This service provides a secure management information portal that is accessible to all MOD staff with a DII or RLI network connection. The portal provides a single point for delivering management and programme information. The core portal can be enhanced with a number of additional service options.
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Softcat Limited
The Abstraction Platform combines Data Fabric, low-code, iBPM, and case management. Abstracting the complexity of interacting with data sources, providing a unified interface for accessing and manipulating data. Creating applications without needing knowledge of underlying data structures or technologies regardless of the data origin or format. APPSC24GC14
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Ivanti UK Ltd
Our integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond. With AI, integration platform as a service(iPaaS), low-code architecture, makes it easier to consolidate vendors and tool instances as your organisations maturity requirements evolve.