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ISARR
The ISARR ISP is a flexible and comprehensive platform that support’s Information Sharing, Operational Learning and Collaborative Action across Multi-Agency/Organisations, Partners and Teams.
The secure portal enables the capture and sharing of information and key learnings with follow up tasks/actions, integrated with a wide range of modules and bespoke configurations.
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Dun & Bradstreet Ltd
D&B Connect streamlines data management, matching and validating data. Create a single source of truth for business data across applications such as suppliers and internal records within a CRM e.g., Salesforce, MDM, ERP and AP platforms, leverage the Master Data capabilities utilising the D&B DUNS Number, via D&B Data Cloud.
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Ceox
Ceox’s Microsoft Dynamics 365 Public Engagement Manager enables Public Sector Organisations to administer enquiries and official correspondence management. Manage cases: Freedom of Information (FOI) requests, Inter-Ministerial (IM), Complaints, Data Access Requests, Environmental Information Regulation (EIR) requests, Parliamentary Questions (PQ), Subject Access Requests (SAR), Ministerial Correspondence (MC), Treat Official, Write-Rounds, Invitations.
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GRANICUS-FIRMSTEP LIMITED
The Granicus Government Experience Cloud is a comprehensive cloud-based platform for communications, citizen engagement, digital services, and service delivery. It’s designed to enable stronger relationships, improve trust, and provide excellent government customer experiences for citizens.
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4net Technologies Ltd
FourNet's NICE InContact CXOne contact centre service is a leading customer experience platform; providing routing, analytics, workforce optimisation, automation and AI from a single application; CXOne offers excellent user/client experiences, delivering smarter and faster contact centres working with swifter agent onboarding, enhanced metrics, performance, and retention.
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Clear Visual Communications Ltd
Cloud video service offering secure, scalable video meeting solutions and advanced interoperation with Microsoft Teams
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Differentia Consulting
Differentia Consulting provides next generation AI-enabled SmarterBI platforms for decision makers to gain actionable insights from data, including LLMs, using dashboards (including pre-built). Providing exception management capability; realised by self-service, machine-learning, and automation, powered on a multi-cloud platform, offering real time alerting and data capture and enhanced reporting/automation capability.
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Catalyst BI Ltd
Catalyst BI Ltd is a pioneering data management, data science and data quality consultancy, renowned for its enviable reputation in predictive analytics, automated machine learning and real-time data integration.
Catalyst provides licenses and solutions for revolutionary partners including: Talend, Coeus, Qlik, Microsoft PowerBI, DataRobot and Snowflake.
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MWK SOLUTIONS
A single channel for your guests of performing arts venues to manage their entire visit. An integrated platform for you to grow sales and create better marketing.
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HSO Enterprise Solutions Limited
Microsoft Dynamics 365 Customer Service helps organisations ensure that customer issues are resolved quickly and effectively. Microsoft Dynamics 365 Customer Service allows service staff to manage the end-to-end lifecycle of support requests and enquiries reported by customers. From initial case creation and management, to developing knowledge management solutions.
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Arcus Global Limited
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCA2024GC14
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Infoshare Ltd
Automated data cleansing and matching for all people and locations, creating a single golden nominal view for a strong data foundation underpinning master data management; data analysis; insights; AI and ML and entity matching. Used extensively for Single Persons Discounts (SPD) and Houses of Multiple Occupancy (HMO).
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Appian Software Switzerland LLC
Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APP24GC14
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OSTRATTO LTD
Google Workspace Enterprise Standard offers real-time collaboration including Gmail, Calendar, Docs, Drive, Meet with as much storage as you need. Up to 250 users in Meet. Security: Vault, Advanced Data Loss
Prevention, Cloud Identity Premium, Management:Advanced enterprise control and customisation. 24 x 7 Enhanced Support via Google. Reseller: Ostratto
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Freshworks Inc.
Freshworks Customer Service Suite is our omnichannel offering that integrates a conversational AI interface and chatbots with advanced ticketing and collaboration features. The robust solution empowers businesses to deliver exceptional customer support while providing the option to add on additional capabilities. Our solution provides AI-powered self-service capabilities across multiple channels.
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Hootsuite Inc
Hootsuite is a social media management, engagement, monitoring and listening platform. It enables organisations to collaboratively deliver social media strategies across departments and social networks from one secure, web-based and mobile dashboard. Hootsuite integrates with existing systems, helping organisations to more effectively inform and engage with communities through social media.
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Service Level Management Ltd
Publisure is a 'best of breed', non proprietary middleware platform that enables your desktop, departmental and/or corporate applications to seamlessly integrate with your preferred digital communication channels such as SMS, email, web portal and App without changes to existing formats or workflow.
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Boomerang I-Comms Ltd
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Merkle UK One Ltd
Cloud Platform Infrastructures (specifically Google BigQuery, Microsoft Azure, and Amazon Web Services AWS) help you get more out of your data, providing more granular and flexible analysis and visualisation capabilities across a broad spectrum of datasets. As partners with all three, we can help you set up your cloud partner.
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Software for Data Analysis Limited (SDA)
Need staff surveys? We’ve got them. You want data? We’ll help you collect it. It's why we built the SCROLL® Staff Survey and Feedback Pack. It also includes reporting, analysis, benchmarking and collaboration facilities to give voice to your findings. It’s all about the narrative. We’ll help you deliver it.
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Digital Modus Ltd
Digital Modus Supplier Relationship Manager (SRM) provides a solution to streamline drafting prospective pre-procurement specifications, requesting and reviewing business cases and approving projects before procurement. Alongside the SRM service, it ensures transparency and compliance with procurement legislation and best practices.
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Qlik
Reporting, dashboards, alerting, analytics, machine learning, artificial intelligence (AI) - Qlik provides a platform for organisations to gain more insight from data.
Search and explore across all your data, instantly pivoting your analysis when new ideas surface. Harness machine-learning and automation powered by Qlik's cognitive engine on a multi-cloud platform.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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ANS Group
Business Value Assessment (BVA) is the Design phase and key component of the Catalyst Framework, with the aim of providing blueprints for future stages. BVA workshop facilitators help decision makers identify goals, encouraging thought beyond improving existing process efficiencies. The outcomes from the BVA are primary goals and a roadmap.
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GRANICUS-FIRMSTEP LIMITED
govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).
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Claritas Solutions Ltd
Case Management System empowers case managers to support customers at every stage of their journey. Secure, scalable, with full GDPR hosted in the UK offering quick and flexible deployment with no upfront costs. Full multi-agency working utilising cutting edge technology ensuring full UK data sovereignty for efficient and sustainable operations.
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Rocktime Ltd
Rocktime's verso™ licensing software provides food Licensing application Automation, data validation and process transformation. Used as a stand alone system or fully integrated, verso can be tailored to mirror and improve your internal processes, and can power all types of public sector licensing schemes.
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Rocktime Ltd
Rocktime's verso™ licensing software provides Temporary event notice (TEN) Licensing Application Automation , data validation and process transformation. Used as a stand alone system or fully integrated, verso can be tailored to mirror and improve your internal processes, and can power all types of licensing schemes.
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8x8 UK Limited
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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MIXD
Mixd Intranet is an out-the-box WordPress intranet solution designed specifically for UK public sector organisations. It can be rapidly deployed within just four weeks and has been developed based on 20 years of public sector design expertise. Mixd Intranet provides a cost effective solution that drives greater collaboration and productivity.