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NEO TECHNOLOGY LIMITED
Neo Technology's Conversational AI Chatbot Tool enhances websites by engaging with users before human intervention. Intelligent and multilingual, it guides users through a series of questions to provide relevant information. If needed, it seamlessly transfers control to human agents for further assistance.
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GAMMA NETWORK SOLUTIONS LIMITED
SIP Trunking directly provided by Gamma, the UK’s market leader for SIP Trunks. The SIP service is designed as an ISDN replacement for the PSTN switch-off, compatible with all IP/SIP enabled telephone systems and Session Border Controllers (SBCs). Delivering enhanced cloud features; automatic failover (SIP PING) and flexible SIP channels.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire's Artificial Intelligence based forms processing engines allows PDFs, emails and other documents to have data extracted easily and pushed automatically into other systems.
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IIZUKA Software Technologies Ltd
IIZUKA Case Manager is a flexible, enterprise ready case management system. It is web-based and device agnostic. It captures, manages and tracks all client case interaction centrally and can be accessed securely by any authorised user with a suitable connection to the system. IIZUKA are ISO27001, ISO9001 and CESG+ accredited.
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PHOENIX SOFTWARE LIMITED
The SMART AI Customer Services Assistant uses AI technology and self-service to increase customer retention 24/7 while reducing service delivery costs. Allowing customers to self-service a range of tasks that don't require an agent or member of staff to answer the query.
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INFOSYS LIMITED
Infosys’ Microsoft Dynamics 365 CRM services: End-to-end services for cloud readiness assessment, fit-gap analysis, integration, and optimisation services for Microsoft D365 cloud implementation. We implement all the modules of D365 CRM, including Sales, Customer Insights, Customer Service, Field Service and Project Operations. We also provide warranty/hyper care post go-live.
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Geomant
Buzzeasy is an all in one collaboration and customer engagement platform
Buzzeasy provides a feature-rich omnichannel environment that connects back-office staff with front-line agents. Employees can collaborate and serve customers on the same platform, spending less time switching between tools and applications.
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CIVICA UK LIMITED
Civica Direct Payment Audit solution can support you in you in regularly auditing direct payment accounts to provide assurance that funds are being appropriately spent. We can complement your teams on a business-as-usual basis, or we can undertake specific review projects.
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Farthest Gate Limited
The Liberator FoI solution is a market leading module forming part of the Liberator suite of products. Liberator FoI can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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WELLTIME LIMITED
CustomerConnections CRM system provides communication and Customer relationship management platform for service providers and customers. Features include Advanced Feedback, Friends and Family Test (FFT), customer education, e-Complaints, Google Reviews, NHS Choices and Facebook reviews, Customer Information Completer, Marketing Consent Management.
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ARCUS GLOBAL LIMITED
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCA2024GC14
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ALLIED HEALTH PROFESSIONALS SUFFOLK CIC
U Refer is a software package used to manage patient self referral to services in healthcare. Using an online, device agnostic, web portal, patients complete a health questionnaire which once clinically triaged within the portal, leads to the ability to manage care, appointments and patient communications seamlessly. Telephone alternative available.
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Hostcomm Limited
Remote visual assistance enables experts to guide and support users through complex tasks from a distance. Using live video streaming, augmented reality, and real-time collaboration tools, remote specialists can see the user's environment, provide step-by-step instructions, and annotate the user's view to resolve issues efficiently without being physically present.
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Kick ICT
We combine Microsoft Dynamics 365 Sales, Marketing, Customer Service, Field Service and Project Service Automation applications to offer the ultimate customer engagement platform. Formerly known as Dynamics CRM
Our service includes developing, consulting, migrating, deploying and supporting Microsoft Dynamics 365 applications.
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METHODS BUSINESS AND DIGITAL TECHNOLOGY LIMITED
As a Salesforce Reseller, and Consulting partner, the Methods Salesforce Licencing Service provides you the ability to purchase services and licences under one agreement across the full Salesforce products suite including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Health Cloud, Public Sector Solutions, Data Cloud and Net Zero Cloud.
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PHOENIX SOFTWARE LIMITED
Dynamics 365 Field Service streamlines operations enabling technicians to view schedules, manage work orders, and track assets, leveraging tight integration between Dynamics 365 for Customer Service capabilities. Enable real-time collaboration between technicians and remote experts via video calling by offer step-by-step instructions for tasks, enhancing efficiency and knowledge sharing.
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INSIGHT DIRECT (UK) LTD
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCI2024GC14
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Mvine Limited
Mvine implements Content Service Platforms designed and personalised for inclusion of all your customers. Provide customer interaction with cyber-secure digital assets plus voice, video and chat. Set-up Mspaces offering zero trust privileged access to protected information. Deploy digital experience platforms and assistive technologies integrated with cloud and hybrid applications.
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KERV DIGITAL LIMITED
Use Dynamics/D365 Field service to provide integrated work order, customer case and resource planning solution to your field based service teams, enabling them to deliver excellent service management. We support discovery activities, business architecture, governance set-up, DevOps/SecOps tooling, service design, experience research/design, technical architecture, predictive science and all related services.
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ARCUS GLOBAL LIMITED
Arcus Health and Safety is a flexible and intuitive cloud-based solution built on Salesforce, helping Health and Safety teams manage their caseload including the handling of enquiries, registrations, inspections, risk assessments and follow-on processes. The included mobile app supports full access and offline remote working.
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from a native cloud contact centre solution, with a world class, expert implementation and support. It combines the AI-powered, collaborative WebEx Contact Centre platform with strategic, expert consultation and flexible levels of service from a Gold Certified Cisco Master Collaboration Partner.
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PAPER
Paper’s team of user researchers specialise in identifying user needs that underpin iterative design and service design, the development of strategy and policy, and provide evidence based decision-making for technology change and transformation. Our researchers are experts in co-research, accessibility and inclusive practices to ensure that no-one is left behind.
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ARCUS GLOBAL LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCA2024GC14
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VE3 GLOBAL LTD
Create citizen-centric digital platforms for seamless government interaction. Develop intuitive websites, portals, and apps for citizen self-service. Simplify form submissions, knowledge access, and data retrieval. Customize and scale experiences rapidly with flexible tools. SFDCS2022GC13
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XMA LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHX2024GC14
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RIVIAM DIGITAL CARE LIMITED
RIVIAM’s Discharge Service supports digital transformation in the way hospital teams refer patients to Local Authority, healthcare and third sector services, to fast track discharge of medically fit patients. The service includes: an onward admission referral form including discharge dependent services, care control dashboard, online communication across services, EPR interfacing.
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UPLAND SOFTWARE UK LIMITED
RightAnswers is the complete connected Knowledge Management solution that uses AI and machine learning to improve the user and customer experience by enabling organizations to create a trusted knowledge sharing culture and provide the right answers to the right person at the right time
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IBI Group UK Ltd
Travel-IQ is an internationally-proven, advanced traveler information system that provides real-time traffic event management for agencies and real-time multimodal journey planning to the public.
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Novoville Ltd
The Novoville e-Ticketing & Smart Mobility platform is an out-of-the box solution which allows local authorities to offer a single ticketing and journey planning application for all modes of transport. This improves customer experience, increases revenue, makes enforcement more efficient and positively impacts the quality of life in the locality.
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AASEYA SOFTWARE SERVICES (UK) LIMITED
The Aaseya Inspection Management Solution is an accelerator built on the Pega Infinity Low-Code Platform that supports rapid delivery of an Inspection Management solution for an organisation. The solution can be extended for inspection types by management of checklists and questionnaires and can be integrated into other systems.