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  • Lot 2: Cloud software
    • Customer relationship management (CRM)
      • Call centre (1109)
      • Constituent engagement (428)
      • Contact management (1208)
      • CRM system (1506)
      • Customer helpdesk (service desk) (985)
      • Customer service and support (1577)
      • Feedback and reviews management (697)
      • Forms and surveys (1771)
      • Live chat (741)
      • Partner relationship management (PRM) (358)
      • Virtual agents (722)
      • Other CRM services (819)
    • Information and communications technology (ICT)
      • API connectors and interface engines (3122)
      • Application lifecycle management (680)
      • Authentication, identity and access management (2186)
      • Backup, recovery and archival (1119)
      • Calendar (793)
      • Call accounting (87)
      • Call centre (1109)
      • Configuration and patch management (482)
      • Desktop as a Service (196)
      • Electronic data interchange (EDI) (723)
      • Email and secure email (1418)
      • Fault management, monitoring and alerting (600)
      • Fax (39)
      • File sending and file sharing (1355)
      • File storage (1464)
      • Forms and surveys (1771)
      • Geographic information systems and mapping (639)
      • Instant messaging (IM) and chat (882)
      • Interactive voice response (IVR) (574)
      • IT asset management (811)
      • Licence management (481)
      • Machine learning and artificial intelligence (1936)
      • Mobile device management (425)
      • Natural language and speech processing (703)
      • Network services (DNS) (254)
      • Online meetings (707)
      • Password management (303)
      • Performance management (1146)
      • Post (mailing services) (56)
      • Presentations and slides (office productivity) (323)
      • Printing (65)
      • Security (2503)
      • SMS (619)
      • Spreadsheets (office productivity) (393)
      • Systems monitoring (959)
      • Telecoms expense management (44)
      • Telephony (including VOIP and SIP connectivity) (562)
      • Unified communications (729)
      • Video conferencing (503)
      • Virtual private network (VPN) (297)
      • Word processing (office productivity) (307)
      • Other information and communications technology (ICT) services (2658)
    • Marketing
      • Advertising (141)
      • Affiliate marketing (40)
      • Behavioural targeting (192)
      • Brand management (177)
      • Campaign management (386)
      • Community management (256)
      • Contextual marketing (112)
      • Display advertising (54)
      • Email marketing (249)
      • Forms and surveys (1771)
      • Marketing analytics (422)
      • Marketing automation (329)
      • Marketing data (281)
      • Mobile marketing (276)
      • Online display advertising (55)
      • Personalisation and behavioral targeting (292)
      • Public relations (94)
      • Search marketing (90)
      • Social marketing (118)
      • Social media marketing (169)
      • Social media monitoring (112)
      • Webinars (220)
      • Other marketing services (249)