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Involve Visual Collaboration Ltd
SQOD is a fully customisable, accessible, scalable, secure video consultation platform which facilitates scheduled calls and virtual waiting rooms. It can be designed to seamlessly fit in with your website and applications with an array of features allowing workflow management in a way which suits your organisation’s processes.
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Metricell Limited
This AI-powered software is designed to empower non-technical contact centre staff, whilst also uplifting self-service channels for the end customer. By integrating a range of data from across the business and enriching analysis and responses with AI; our software breaks down complex data into easy-to-digest information.
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Softcat Limited
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCS2024GC14
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GCI Network Solutions Ltd
Direct routing as a service allows you to Leverage your Microsoft Teams deployment to make and Receive PSTN Calls Via Nasstar- hosted SBC infrastructure. Through the iPilot Portal, you can quickly and easily manage users.
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Orlo
Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.
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Insight
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHI2024GC14
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BEEBOT AI LTD
Our Intelligent Automation platform acts as a "digital front door" that streamlines and consolidates council services with advanced automation and real-time communication, enhancing efficiency and improving citizen experience. Beebot AI ensures citizens have seamless access to government services, making them more accessible, responsive, and personalised to individual needs.
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Insight
Slack brings the team together, wherever you are. With over 12 million daily users, Slack is the channel-based messaging platform that brings your communication and tools into one place so your teams will stay productive no matter where you’re working from. SFDCSKI2024GC14
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Digital Modus Ltd
Land Charge related solutions for Local Authorities. Built on Salesforce's Public Sector Solutions suite to streamline customer applications through any channel. Delivered via intuitive tools to capture all required information with efficient case management, progress tracking, communications, and flexible payment fulfilment.
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Bytes Software Services
A Calling Plan is an add-on telephone service that, when combined with Phone System in Office 365, can become the voice solution for your entire organization. A Calling Plan provides people with a primary phone number and lets them make and receive phone calls.
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Acceleraate Limited
Zoom Virtual Agent (ZVA) is an AI-powered chatbot. It delivers customer support, responds to enquiries, and executes tasks in a conversational style. Powered by Generative AI, Zoom Virtual Agent supports intent-based and knowledge-based customer journeys, provides multiple hand-off options, and generates powerful analytics and insights.
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Farthest Gate Limited
The Liberator Taxi Licensing solution is a market leading module forming part of the Liberator suite of products.Liberator Taxi Licensing can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Abavus.co.uk
Our Blue Badge capability enables local authorities to fully manage all Blue Badge processes digitally from a single system. (i) Badge applications, renewals, appeals, payments, and cancellations; (ii) badge reviews and query resolution by staff; (iii) reporting a lost, stolen, or fraudulent badge; (iv) reporting a change of circumstances
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Softcat Limited
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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OAK INNOVATION LIMITED
Cloud-based call recording that satisfies compliance and improve service performance. ClarifyGo is a leading cloud call recording and analytics platform developed specifically for Microsoft Teams.
Integrating with the Microsoft Graph API, ClarifyGo lets you capture voice, video and screen-sharing for compliance and performance improvement.
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Eazy Collect Services Ltd
Mediated card payment by telephone. PaySuite’s Payments Service which includes Income Management, Telephone Payments, Counter Receipting, Direct Debits, Mobile Payments, Open Banking and Online Store. Delivering integrated payment solutions for Local Government, Housing, Health and Education. Compatible with Revenues & Benefits, Civica, Northgate, TechnologyOne Adelante, ABS, WPM and Capita Integra.
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Trustmarque Solutions Limited
Trustmarque SIP Trunks provide a flexible alternative to ISDN and are compatible with leading IP PBX brands in the UK.
Compared to ISDN, SIP Trunks are cheaper, more flexible, and offer a robust business continuity service.
They deliver enhanced features including; automatic fail-over, flexible SIP channels and inbound call control.
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Softcat Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHS2024GC14
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Arcus Global Limited
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHA2024GC14
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SVL Business Solutions Ltd
Omningage Desktop is an enhancement to the standard services SVL can deploy through AWS to deliver Amazon Connect to a cloud Contact Centre. It comprises a comprehensive and customisable omnichannel agent CX interface, supervisor desktop and reporting dashboard package designed to lower call times and improve UX
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Data8 Ltd.
PredictiveAddress™ uses predictive type search technology to autocomplete addresses from minimal information such as business name, house name, street or postcode.
As the user enters information, potential addresses are listed which narrow down as more information is typed.
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Format14CRM Limited
Creatio Service helps you to paint a complete picture of the customer conversation through an omnichannel communication centre that enables service professionals to deliver consistent and outstanding customer experiences.
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INFOPAD LTD
InfoPad's Customer Service Quickstarter for Dynamics 365 CRM accelerates your customer service setup, optimising efficiency and enhancing customer interactions. This service rapidly deploys core customer service functionalities, providing a robust foundation that can scale with your business needs.
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Wavenet
Cloud omni-channel contact centre with native customer relationship management and AI enabled self-service for speech and chat-bot.
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Opus Telecoms
8X8 Meeting Collaboration enables external participants to join meetings directly from their browser without the need to download plugins or software applications. Video Meetings enables interactions that start as a chat or phone call to seamlessly move to a full HD video collaboration session with screen sharing.
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Amillan Ltd
Elevate public engagement with Cirrus's contact centre: AI-enhanced, omnichannel solutions seamlessly integrated with Microsoft Teams. Experience unparalleled communications across voice and digital channels with advanced AI automation, smart routing, and analytics. Effortlessly scalable, our CCaaS (Contact Centre as a Service) platform ensures top-tier service with end-to-end encryption and data sovereignty.
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8x8 UK Limited
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
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Insight
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCI2024GC14
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Sunrise Software Limited
Sunrise MSP is an ITIL aligned Service Desk/ Service Management software platform designed specifically for IT Managed Service Providers, Technology companies and Shared Services to manage their service management processes. Including all core ITIL processes, customer self-service portal, contract management, project management, SDI Accredited Reporting and AI Chat Bots
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CDW Limited
Master Data Management MDM hub with data quality, integration and governance enabling central control and mastering of data from any systems.
Creates master (golden record) for: patient, clinician, employee, claimant, suspect, POLE, person of interest, customer, reference data, citizen, supplier, contract. AI-driven data matching, history, workflows and role-based security.