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1225 results found

1225 results found in Lot 2: Cloud software in the category Contact management

  • FourNet (4net) Cloud Unified Communications (UCaaS)

    4net Technologies Ltd

    FourNet offers Unified Communications and SIP services from world leading application providers, including: Microsoft (Teams Direct Routing), Avaya, RingCentral, Gamma, BT Wholesale, Tiger, Ribbon, AudioCodes and others. Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.

  • 8x8 Cloud Contact Centre

    Prodec Networks

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • 8x8 Contact Centre

    Softcat Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Conversational AI, Virtual Agent and Chatbot

    Synthetix Limited

    Synthetix Virtual Agent software has been developed over 20 years and is world leading in its AI and machine learning capabilities. Engaging with customers in an intuitive and human like manner to better serve their requirements.

  • Experian Decision Management Solutions with PowerCurve Collections

    Experian

    PowerCurve Collections is a unified system combining operations, decisioning, data and analytics in a single solution. Supported by a range of collections-specific consulting services, PowerCurve Collections’ comprehensive approach drives a more effective, customer-focused collections process that increases recoveries and reduces costs. Including finance, telecoms, utilities, automotive, social-housing sectors.

  • Salesforce - Sales Cloud

    Softcat Limited

    Sales Cloud supports Government’s drive for revenue generation and comprehensive stakeholder management. Powerful CRM capability allows tracking of relationships, manage activities and assign tasks to other team members. From internal stakeholder management to grant and opportunity management, our extensive reporting provides the transparency and metrics to enable success. SFDCS2022GC13

  • Abavus - Site Licence Medium Authority

    Abavus.co.uk

    Our My Council Services site licence provides site-wide access to core licence and product modules on our platform. This enables a multi-channel online and native mobile customer self-service platform, and incorporating fully functional back-office modules. All of this is supported by sophisticated workflow and automation tools.

  • BECS Online Discretionary Payments Application and Assessment Solution

    Team Netsol Limited

    Part of the BECS suite of online services providing self-service that allows for a customer to Get Help, claim for Discretionary Housing Payments and other Welfare payments. Staff can manage claims and assess validity. Integrated with back office systems to automatically deliver effective workflow and streamline services.

  • Salesforce.com managed services

    VRP CONSULTING LTD.

    As a Salesforce Consulting Partner, VRP provides a dedicated managed service to customers for support, administration and small enhancements of their platform with flexible packages of monthly hours.

  • Pegasystems Cloud Software - Programme Eligibility / Entitlement Assessment

    Pegasystems Limited

    Pega crushes complexity so you can work smarter, unify experiences, and adapt instantly. Our low-code platform for AI-powered decisioning and workflow automation lets you: personalise engagement, accelerate client registration and intake, automate customer service, streamline operations and resolve exceptions. Programme Eligibility/Entitlement Assessment is a key use-case of the platform.

  • Microsoft Dynamics 365 and PowerPlatform for Alumni Management

    ANS Group

    Our Business Value Assessment ROI Navigator is designed to help you build, plan and execute business transformation strategies. It’s made up of a 3-stage process which includes Envisioning, a Business Value Assessment and a Solution Assessment, designed to help you understand and prepare for disruptive changes.

  • XMA Salesforce - Tableau CRM (Einstein Analytics Cloud)

    XMA Limited

    Tableau CRM (Einstein Analytics Cloud) Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCX2022GC13

  • e-shot™ marketing automation platform

    Forfront Limited

    e-shot can help you modernise your email and SMS strategy and embrace more efficient and targeted ways of communicating, whilst delivering the highest data protection and security standards that are essential to public sector organisations. e-shot’s user-friendly interface gives you extensive campaign and contact management, analytics capabilities, and Open API.

  • TeamKinetic

    TeamKinetic

    TeamKinetic is the UK's leading supplier of Volunteer Management Software to local government with over 1million hours donated in the last 12 months. Our volunteer centric, user-friendly application is available via web and customisable native mobile apps. You can safely recruit, onboard, deploy, communicate, retain and reward your volunteer workforce

  • Microsoft Dynamics 365 for Housing

    Blacklight Software

    Blacklight work with Microsoft Dynamics 365 to allow social housing providers to improve customer service and operational efficiency by better managing housing related processes and asset and tenant information.

  • Microsoft Dynamics 365 for Sales

    Bytes Software Services

    Meet the needs of more complex sales processes. Sales Enterprise provides customization, extensibility, embedded intelligence, and manual forecasting, in addition to all the functionality available in Sales Professional. Sales Professional provides core sales force automation or SFA that is used by an organization without a complex sales organization. bss13

  • Voice for Microsoft Teams

    ADEPT TECHNOLOGY GROUP LIMITED

    Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

  • IBM Watson Assistant

    IBM United Kingdom Ltd

    Deliver exceptional customer experiences anywhere with IBM Watson Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.

  • Deliver: Dynamics 365 Extension for Project, Programme and Portfolio Management

    Tisski Limited

    Built on Microsoft Dynamics 365 technology, Deliver presents project management information in a single location, easing management and enhancing visibility and reporting of projects individually, within programmes and across portfolios. Deliver creates efficiencies for all levels of staff and management, allowing focus on the delivery of projects and programmes.

  • Customer Management Solution for the Cloud

    Viewdeck Consulting Limited

    Open Source, component-based and functionally rich platform covering Customer Management, Case Management, Service Management and Document Management. Delivering rapid prototypes in days. With inbuilt process modelling, workflow full reporting features. GDPR compliant, delivered from UK hosted, UK managed and UK delivered cloud solutions. Police, Education, Local government, NHS Client base.

  • Probrand Sprinklr Modern Care

    Probrand Ltd

    Sprinklr Modern Care provides a unified digital & voice case management platform with seamless agent experience in a digital-first contact centre solution. Make frictionless omni-channel service a reality across 30+ channels, including live chat, social, messaging, email, SMS, voice, and video so customers can always contact on their preferred channel

  • Trustmarque Inbound Non-Geographic NTS Voice

    Trustmarque Solutions Limited

    Trustmarque's Inbound Service delivers ‘inbound’ calls from advertised numbers of choice (01/02/03/08 - including existing numbers). Forwarded to a destination telephone number of choice, regardless of location or device. The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR.

  • Digital Space 8x8 Cloud PBX

    Digital Space Cloud Services Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Microsoft Dynamics 365

    Synergi Software Limited

    For organisations wishing to implement Microsoft Dynamics 365 for sales, marketing, service, finance, commerce and supply-chain.

  • Liberator Clean Air Zone (CAZ)

    Farthest Gate Limited

    The Liberator CAZ solution is a market leading module forming part of the Liberator suite of products. Liberator CAZ can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Continuous Professional Development (CPD): Submission & Assessment Management Portal

    Fortesium Ltd

    As requirements on regulators become more onerous, we are always looking for ways to pre-empt issues. This provides a powerful/comprehensive tool with dynamic dashboards for regulators to collect data and assess their users. Simple, automated selection/assessment processes, including dealing with missed-thresholds and reassessment and portals for users, admin and assessors.

  • TTEC Digital First Party Voice Omni-Channel

    TTEC CONSULTING (UK) LIMITED

    Omnichannel for Customer Service offers a suite of capabilities that extend the power of the Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.

  • Voice and chatbot products and services including Amazon Alexa and Amazon Lex

    Vocala Ltd.

    Providing conversational interfaces into any application using voice and text. This includes Voice and chatbot services for use on both voice-enabled devices such as Amazon Alexa and Google Home and on web through services such as Amazon Lex. Our solutions integrate Digital Assistants with back-office or third-party systems.

  • Community Central by Brightly

    BRIGHTLY SOFTWARE LIMITED

    A low-code, web-based platform for digital service delivery. Incorporating collaborative case management, payments, forms, customer MyAccount and website with integration to Brightly Asset Management Systems. Build end-to-end digital transactions for service requests, applications, and payments. Secure, responsive, accessible websites and includes a rich toolset of APIs extension points for developers.

  • SkipsoLabs Innovation Management Platform

    SkipsoLabs

    SkipsoLabs simplifies how you manage the entire lifecycle of all your innovation initiatives on one integrated innovation platform. Crowdsource solutions, foster collaboration to conceptualise ideas, maintain a community of innovators, and automate your innovation process. SkipsoLabs can help manage Accelerators, Tech Scouting, Hackathons, Open Challenges, Idea Crowdsourcing and other initiatives.