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952 results found

952 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • FourNet (4net) Cloud Unified Communications (UCaaS)

    4net Technologies Ltd

    FourNet offers Unified Communications and SIP services from world leading application providers, including: Microsoft (Teams Direct Routing), Avaya, RingCentral, Gamma, BT Wholesale, Tiger, Ribbon, AudioCodes and others. Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.

  • Email appointment system

    Boomerang I-Comms Ltd

    An intelligent platform to automate appointment management using our patented threading technology for 2-way messaging. We make it easy to manage appointments and integrate with your booking system / schedule. SMS, EMAIL AND IVR used to set, remind and cancel appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Medallia for Government Contact Centre Engagement - Starter Pack

    Medallia, Inc.

    Medallia offers a unified solution that connects customer feedback, QA, and coaching to give customer service leaders better visibility into performance, boost front-line team engagement, and efficiently increase customer satisfaction. Agents get direct access to their own customer feedback and QA reviews in real-time so they can self-improve immediately

  • eLearning Creation and Support Services

    Leicestershire Health Informatics Service

    The use of eLearning is a powerful and engaging tool for communication, education and training. From concept o creation we can handle all parts of the process. Our content writing specialists are here to support you in creating the perfect bespoke eLearning package for your needs.

  • Customer service surveys

    Boomerang I-Comms Ltd

    Broadcast Bulk SMS Surveys, that can also be sent via voice and email. Schedule automated dynamic surveys that can take respondents down a different path dependent on each answer, and generate a report based on responses. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Virtual First Horizon Telephony

    VIRTUAL FIRST LTD

    Virtual First Horizon is a Gamma Provided Cloud PBX providing an array of features to suit the needs of organisations. It is operated through a choice of devices; handset, mobile or desktop. Web interfaces allow real time access and changes to the many services available on user basis.

  • Omnichannel Broadcaster

    Boomerang I-Comms Ltd

    Boomerang delivers Broadcast messaging, Business Continuity Plan communications, bulk SMS and 2-way SMS, voice, and email conversational messaging. Our Omnichannel messaging can automatically match responses and deliver them to your email. Omnichannel SMS solution to engage with stakeholders or customers that is ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • 4me (ITSM/SIAM/ESM) - Licensing by SCC

    Specialist Computer Centres plc

    4me is the Complete Service Management platform enabling departments, like IT&HR, to work together seamlessly, including external service providers where services are outsourced. Automate requests from customer or citizens to interact with the right service providers within your organisation. 4me supports ITIL and fully integrates knowledge-management, time-tracking and project-management capabilities.

  • NotLost - TfL's lost and found property management platform

    NotLost

    NotLost is transforming lost and found management from a recurring problem into a fast and simple process for businesses. Free up valuable staff time, return more items of lost property, deliver an excellent customer experience and recoup the costs of managing lost property.

  • Salesforce - Sales Cloud

    Softcat Limited

    Sales Cloud supports Government’s drive for revenue generation and comprehensive stakeholder management. Powerful CRM capability allows tracking of relationships, manage activities and assign tasks to other team members. From internal stakeholder management to grant and opportunity management, our extensive reporting provides the transparency and metrics to enable success. SFDCS2022GC13

  • Appointment Booking_Central Government_2022

    ACF Technologies (UK) Limited

    ACF offer market-leading appointment booking solutions which combine the following components: Omni-channel booking via booking webpage, via phone, in-person, video etc. Automated notifications and reminders, internal easy-to-use web user interface, numerous check-in options, skills /needs matching, multi-language, pre-appointment online data / document collection, calendar synchronisation, room booking, surveying and more.

  • Voice Enabled Teams

    Six Degrees Technology Group Limited

    Consolidate your Microsoft Teams collaboration software with your unified communications platform, and achieve cost efficiencies whilst delivering a ubiquitous experience to your end users. We'll deploy Microsoft Phone System for your organisation, ensuring you leverage the maximum benefits from Microsoft’s collaboration tool.

  • Abavus - Site Licence Medium Authority

    Abavus.co.uk

    Our My Council Services site licence provides site-wide access to core licence and product modules on our platform. This enables a multi-channel online and native mobile customer self-service platform, and incorporating fully functional back-office modules. All of this is supported by sophisticated workflow and automation tools.

  • Archibus Cloud SaaS

    JONES LANG LASALLE LIMITED

    Archibus SaaS is a full Integrated Workplace Management (IWMS) offering modules to support key areas of Workplace, Real Estate and Facilities Management.

  • GS1

    Epaccsys Limited

    GS1 systems provider Epaccsys an accredited GS1 partner have been supplying GS1 compliant systems and GS1 solutions for over 15 years with Epicor software. Alongside the Epaccsys GS1 system sits a full suite of ERP modules including Financial, Distribution, Supply Chain Management and Project Management.

  • Finance

    Epaccsys Limited

    Finance systems provider Epaccsys have been supplying Finance systems and Finance solutions for over 15 years with Epicor Finance software. The full suite of Finance modules available include Financial ERP, Distribution ERP, Supply Chain Management ERP and Project Management/Finance ERP.

  • Salesforce.com managed services

    VRP CONSULTING LTD.

    As a Salesforce Consulting Partner, VRP provides a dedicated managed service to customers for support, administration and small enhancements of their platform with flexible packages of monthly hours.

  • SAP Business ByDesign (BYD)

    Orchard House Solutions Limited

    SAP Business ByDesign® is a complete suite of integrated business software for small & medium sized organisations. It contains all the functionality you need to run efficiently. It is delivered in the cloud, on-demand and is flexible and cost effective. It allows you to run whilst SAP manage your IT.

  • XMA Salesforce - Tableau CRM (Einstein Analytics Cloud)

    XMA Limited

    Tableau CRM (Einstein Analytics Cloud) Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCX2022GC13

  • Omnichannel marketing

    Boomerang I-Comms Ltd

    Marketing solution that delivers bulk messaging and 2-way SMS, voice, and email conversational messaging. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound marketing campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Microsoft Dynamics 365 for Housing

    Blacklight Software

    Blacklight work with Microsoft Dynamics 365 to allow social housing providers to improve customer service and operational efficiency by better managing housing related processes and asset and tenant information.

  • Microsoft Dynamics 365 for Sales

    Bytes Software Services

    Meet the needs of more complex sales processes. Sales Enterprise provides customization, extensibility, embedded intelligence, and manual forecasting, in addition to all the functionality available in Sales Professional. Sales Professional provides core sales force automation or SFA that is used by an organization without a complex sales organization. bss13

  • Verint Application Triggers, a component of the Desktop & Process Analytics (DPA) suite.

    Verint Systems Inc.

    Verint Application Triggers is an innovative, cloud-based solution that provides contact centre leadership with the assurance that their centre is complying with appropriate rules, regulations, and processes. It can trigger actions based on real-time desktop events to help ensure compliance, such as pausing and resuming recording.

  • IBM Watson Assistant

    IBM United Kingdom Ltd

    Deliver exceptional customer experiences anywhere with IBM Watson Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.

  • Deliver: Dynamics 365 Extension for Project, Programme and Portfolio Management

    Tisski Limited

    Built on Microsoft Dynamics 365 technology, Deliver presents project management information in a single location, easing management and enhancing visibility and reporting of projects individually, within programmes and across portfolios. Deliver creates efficiencies for all levels of staff and management, allowing focus on the delivery of projects and programmes.

  • Customer Management Solution for the Cloud

    Viewdeck Consulting Limited

    Open Source, component-based and functionally rich platform covering Customer Management, Case Management, Service Management and Document Management. Delivering rapid prototypes in days. With inbuilt process modelling, workflow full reporting features. GDPR compliant, delivered from UK hosted, UK managed and UK delivered cloud solutions. Police, Education, Local government, NHS Client base.

  • Yeti Real-Time Anomaly Detection

    BLUE HAT ASSOCIATES LIMITED

    Yeti is a cloud data platform for clients to analyse time series data in real time and flag anomalies. It's a series of Open Source software libraries we have developed to rapidly prototype Machine Learning solutions.

  • Military SMS

    Boomerang I-Comms Ltd

    Incident management software designed and used within the Military to handle, escalate and manage alerts. Multi-channel bulk broadcasts, conversational SMS, Email and voice messaging, and appointment management. Intelligent, automated, threaded messaging designed for the Military. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • NHS Messaging service

    Boomerang I-Comms Ltd

    Multi-channel bulk broadcasts, conversational SMS, Email and voice messaging, and appointment management from an easy-to-use user interface, email inbox or integrated through API. All messages and responses are matched, NHS appointments made easy to confirm, cancel, and reschedule. Secure solution that is ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Inbound marketing

    Boomerang I-Comms Ltd

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited