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982 results found

982 results found in Lot 2: Cloud software in the category Performance management

  • FourNet (4net) Cloud Unified Communications (UCaaS)

    4net Technologies Ltd

    FourNet offers Unified Communications and SIP services from world leading application providers, including: Microsoft (Teams Direct Routing), Avaya, RingCentral, Gamma, BT Wholesale, Tiger, Ribbon, AudioCodes and others. Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.

  • Compliance and Reporting Solution

    MEDSU Ltd

    MEDSU Compliance is an advanced compliance solution for the healthcare sector. Organisations benefit from an innovative system that enables tracking, validation and assures statutory and regulatory compliance data/requirements. Covers all major areas of healthcare professional compliance, including mandatory training, policy acknowledgement, occupational health, identity, criminal record, qualification, language checks.

  • Medical Job Planning

    SARD JV

    SARD Medical Job Planning is a simple to use calendar-based system designed to ensure rapid data entry, accurate job plans and data ready for capacity planning and rostering in the NHS. Built to reflect the reality of medical work and to capture all schedules, however complex. Custom sign-off and reporting

  • Medallia for Government Contact Centre Engagement - Starter Pack

    Medallia, Inc.

    Medallia offers a unified solution that connects customer feedback, QA, and coaching to give customer service leaders better visibility into performance, boost front-line team engagement, and efficiently increase customer satisfaction. Agents get direct access to their own customer feedback and QA reviews in real-time so they can self-improve immediately

  • Experian Tracing Solutions for Police and Law Enforcement with Investigator Online

    Experian

    Investigator Online is a secure web service product to enable the Police and Law Enforcement agencies to investigate crime

  • Fusion

    Destin Solutions Limited

    FUSION is a debt reporting and analytics tools which takes data extracts from all Council debt systems to provide a single view of all debt. Combining information from a number of data sources FUSION highlights who owes what, the nature of the debt and provides a variety of reports.

  • B-SAFE Data Incidents and IT Risks Management System

    BONDAP LTD

    B-SAFE is a web-based system that supports Data Incident reporting and investigation, IT risks management of any types with unlimited causes, consequences, control measures, different Risk Evaluation Matrices and Appetite Levels for different risks/risk types, Quantitative Analysis by any method, Bow-tie analysis, Mitigating Actions management, implementation and evaluation.

  • Hortium Service Compliance for UCC and Voice

    HORTIUM LIMITED

    Hortium is the leading solution for end user Microsoft 365 analytics including Office, Dynamics, Exchange, Outlook, SharePoint, Microsoft Teams, ADFS and MORE, to detect, diagnose and fix performance issues fast. Manage and Control End User Experience from the edge with business based Service Level Objectives (SLO).

  • Dragon Professional Anywhere (DPA) and DAM

    VoicePower Ltd - The Speech Recognition People

    Dragon Professional Anywhere (DPA) is an enterprise ready cloud based speech recognition solution enabling users to create documentation, emails and CRM entries 3 x faster than by manual typing. Dragon Anywhere Mobile (DAM) is the mobile app for dictation on the move. Also available Dragon Medical One (for healthcare users).

  • Nexidia Speech and Text Analytics. Customer Insights. Customer Journey

    NICE SYSTEMS UK LIMITED

    NICE Nexidia provides customer interaction analytics that will accurately search, identify, provide insight from audio, chat, e-mail, social and text interactions. The solution offers common metrics and soft skills behaviour analysis in a single interface that enables users to seamlessly organise, analyse and operationalise this data.

  • Nurse Revalidation

    SARD JV

    The system is purpose-built to meet all requirements set out by the NMC, incorporating Practice Hours, CPD, Practice Related Feedback, Reflection and Discussion, Health and Character, Professional Indemnity Arrangements and Third Party Confirmation. Designed for nurses and administrators who value speed, simplicity, auditing and compliance.

  • Verint Application Triggers, a component of the Desktop & Process Analytics (DPA) suite.

    Verint Systems Inc.

    Verint Application Triggers is an innovative, cloud-based solution that provides contact centre leadership with the assurance that their centre is complying with appropriate rules, regulations, and processes. It can trigger actions based on real-time desktop events to help ensure compliance, such as pausing and resuming recording.

  • Cirrus SMS Codes

    Opus Telecoms

    Cirrus SMS Codes provide a means for customers to provide a number to receive SMS messages for customer service and / or sales. Long codes are numbers of equal length to standard UK mobile phone numbers. Short codes are 6 digit numbers that are more convenient for consumers to use.

  • TCS Digital Smart City - TCS DigiGOV

    Tata Consultancy Services Limited

    TCS’ DigiGOVTM Smart City solution provides the base to build end-to-end solutions to transform citizens services. It is a unified platform for efficient G2B, G2C, and G2G service delivery, the solution is based on TCS DigiGOV™ and offers advanced capabilities in file management, knowledge management, accounting, taxation, and HRM.

  • Culture Amp Engagement + Performance

    CULTURE AMP LIMITED

    Culture Amp - Employee Engagement & Performance Management

  • Calabrio Quality Management by SVL

    SVL Business Solutions Ltd

    Calabrio Quality Management gives you to smart tools to quickly and continually uncover what you can improve and effectively drive and measure that improvement. Automate evaluations to examine every interaction across all channels and QM frees managers to focus on targeted coaching and training and give agents timely feedback.

  • Insight vRealize Log Operations Cloud

    Insight

    Enable self-driving IT Operations Management across private, hybrid andmulti-cloud environments with a unified operations platform that deliverscontinuous performance, capacity and cost optimization, intelligentremediation and integrated compliance through AI/ML and predictiveanalytics.

  • Medallia Citizen Research Suite

    Medallia, Inc.

    Whether it's a one-off survey or a sophisticated research campaign, Medallia's Research Suites lightning-fast, intuitive survey platform provides the quickest and easiest way to gain the insights to grow, improve, and succeed. Easy to use survey builder allows you to create and edit surveys from your browser, with ease.

  • SkillGate Online Courses (XST)

    SkillGate Limited

    XST allows SkillGate’s Infinity range of courses to be used on any SCORM compliant LMS. Courses include practically every subject required for professional development with online courses in mandatory and self-development subjects. Using SmartAuthor, courses can be edited or linked to create unique learning paths.

  • Snap XMP survey platform

    Snap Surveys Ltd

    Experience Measurement Platform software providing professional data collection and reporting for surveys, assessments and audits. Optimise engagement and transform data into knowledge. System is accessed entirely online through a browser, with downloadable desktop app for power users and mobile app for offline interviewing. Multi-language capability for online, mobile and paper.

  • Safety and Compliance Management

    WINAIM Limited

    WINAIM provides configurable system for monitoring operational compliance in areas of hygiene, health and safety, patient safety , food safety through WINAIM data driven platform. WINAIM offers a shared environment for Management, Operational teams, frontline teams and contractor organizations.

  • Phishing Tackle Security Awareness Training & Simulated Phishing

    Phishing Tackle Limited

    UK's number 1 Security Awareness & Training provider. Award winning British multilingual automated training and testing platform, policy management, and PhishNet S.O.A.R. tool. Granular reporting including high risk users, breach data information, and training completion statistics. Encompassing a fully managed service saving you time, budget and quickly reducing user risk.

  • Legal case management system

    BONDAP LTD

    The integrated case management system to manage different types of cases such as fraud, legal matters, customer enquiries, supports the recording and editing of case data, approval workflow, reminders and dashboards, allocates work, automates processes, reports progress and status, provides secure collaboration space with secure file sharing. and Clients Portal.

  • Cirrus Contact Centre as a Service Social Media Agent Licence - CCaaS

    Opus Telecoms

    The Cirrus Contact Centre as a Service Social Media Agent Licence - CCaaS provides Cirrus CCaaS users with access to Facebook posts, likes and mentions; Twitter direct mentions; Instagram posts and YouTube comments. Conversations from different channels are unified into a single, easy to use interface.

  • Microsoft HR System - Dynamics 365 Human Resources

    Incremental Group

    Microsoft Dynamics 365 Human Resources is a comprehensive suite of Human Resources (HR) tools, including full Human Capital Management (HCM). Dynamics 365 Human Resources is a complete HR system that supports recruitment, onboarding and engagement of employees and includes a powerful self service portal.

  • Cirrus CCaaS Application Connector License

    Opus Telecoms

    The Cirrus CCaaS Application Connector License enables integration between the Cirrus CCaaS application and third party services such as CRM and helpdesk applications. This platform-level Cirrus licence supports functionality such as automatic record popping and self-service database access.

  • BetterTrack SaaS

    BetterTrack

    BetterTrack enables organisations to improve performance by establishing live KPIs that help leaders and teams to spot performance gaps and put in place the remedial actions to get back on track.

  • Stream Learning Management Standard (LMS) - Public Sector Edition

    Learning Pool Ltd

    Stream LMS helps organisations manage their online learning, providing smaller organisations a low-cost solution to deliver on traditional training scenarios, such as compliance, certified learning, and other administrator-directed learning. The LMS can be bespoke to you, with branding to your organisation and full training included.

  • Verint Workforce Management Professional

    Verint Systems Inc.

    Verint Workforce Management Professional is a cloud-based tool, incorporating forecasting, scheduling and other functionality into a coordinated effort to optimise your workforce resources. Service and Contact Centre efficiency can be enhanced when the right number of agents, with necessary skills are taking are of your customers every hour, every day.

  • Zellis HCM (ResourceLink)

    Zellis UK Limited

    UK & Ireland’s leading integrated payroll and HR software. Our function-rich, multi-award-winning, cloud-based software is easily configured to meet the most complex requirements. It effortlessly integrates with existing systems and offers powerful reporting and analytical capabilities and user-friendly self-service interfaces. We additionally offer comprehensive background checking and job evaluation solutions.