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Quick SMS Limited
QuickSMS provides a secure, UK-hosted messaging platform delivering SMS, RCS, and API communications for appointment reminders, confirmations, recalls, and service updates. Integrated with NHS and clinical systems, it supports NHS App-style workflows, real-time reporting, ISO-certified security, and full UK GDPR and NHS DSP Toolkit compliance.
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Quick SMS Limited
QuickSMS provides a secure, UK-hosted messaging platform delivering SMS, RCS, and API communications for appointment reminders, confirmations, recalls, and service updates. Integrated with NHS and clinical systems, it supports NHS App-style workflows, real-time reporting, ISO-certified security, and full UK GDPR and NHS DSP Toolkit compliance.
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EXCHANGE COMMUNICATIONS INSTALLATIONS LIMITED
Exchange have entered into a strategic UK partnership with Content Guru, a UK headquartered CC provider to feature on the 2025 Gartner Magic Quadrant for CCaaS. storm CONTACT is a multi-channel Contact Centre as a Service solution for inbound and outbound interactions.
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Puzzel Limited
WFM, Insights, Call Recording, QM, Interaction Analytics (Essential, Enterprise, Enterprise Plus), WFM, Insights, Performance Management (Essentials, Enterprise).
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TEXUNA TECHNOLOGIES LTD
eDiscovery and eDisclosure Service for collaborative document, communications
exploration and review for legal tagging purposes.
Uses keyword/custodian indexing, search and Technology Assisted Review with advanced AI.
A dynamic matrix for legal searches to manage: Litigation; Arbitration; Freedom of Information (FOI) requests; GDPR compliance; Investigations (Regulatory or HR compliance, employment tribunals).
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IEG4 LIMITED
IEG4's Customer Portal solution is an advanced engagement platform, specifically designed for local authorities, that enhances interactions between citizens, businesses, and councillors. Cutting-edge digital technologies deliver a seamless interface, simplifying service delivery and information access. The solution supports efficient online transactions, including application submissions, payments, and accessing services.
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CLOUDCLEVR LIMITED
An Enterprise-grade, omnichannel customer experience management platform hosted from a private cloud call centre. Voice Contact Centre, Video Contact Centre, Email Contact Centre, SMS Contact Centre with Social Media Integration. Advanced Agent Reporting and detailed Management Reports. Our all-in-one Contact Centre solution improves customer interaction, on their preferred device.
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Wavenet
Wavenet are a highly regarded MSP that support, sell, and deliver a plethora of Unified Communication and Contact Centre offerings as a service that can facilitate a single occupancy office with less than ten users or a multi-geographical AI enabled CX solution with many thousands of end users.
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DIGITAL MODUS SOFTWARE SOLUTIONS LTD
We deliver digital, omnichannel cloud contact centre services with integrated back-office and case management transformation. We automate and outsource workflows using cloud platforms and robotic process automation. Support is via web, telephony, chat, email, messaging and social media channels. IVR and intelligent routing improves citizen experience and operational efficiency.
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focusgov
An AI-powered 'chatbot' for Children's and Adults Services: enables users to access social care information, advice and guidance through conversation. Range of configuration settings and support for multiple languages.
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REDCENTRIC SOLUTIONS LIMITED
Agentic AI Contact Centre is a feature-rich omnichannel environment, functioning as a comprehensive collaboration and customer engagement platform. It seamlessly integrates back-office staff with frontline agents, allowing employees to collaborate and support customers within a unified platform. This integration minimises switching between tools and applications, improving efficiency/productivity.
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REDCENTRIC SOLUTIONS LIMITED
Agentic AI Contact Centre is a feature-rich omnichannel environment, functioning as a comprehensive collaboration and customer engagement platform. It seamlessly integrates back-office staff with frontline agents, allowing employees to collaborate and support customers within a unified platform. This integration minimises switching between tools and applications, improving efficiency/productivity.
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REDCENTRIC SOLUTIONS LIMITED
Agentic AI Contact Centre is a feature-rich omnichannel environment, functioning as a comprehensive collaboration and customer engagement platform. It seamlessly integrates back-office staff with frontline agents, allowing employees to collaborate and support customers within a unified platform. This integration minimises switching between tools and applications, improving efficiency/productivity.
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REDCENTRIC SOLUTIONS LIMITED
Agentic AI Contact Centre is a feature-rich omnichannel environment, functioning as a comprehensive collaboration and customer engagement platform. It seamlessly integrates back-office staff with frontline agents, allowing employees to collaborate and support customers within a unified platform. This integration minimises switching between tools and applications, improving efficiency/productivity.
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Capventis
Capventis are helping customers to improve their IT Service Management (ITSM) with the Zendesk platform. Zendesk is a highly scalable, market leading, omni-channel, cloud based platform. Its powerful yet intuitive technology provides the flexibility, automation, and integration capabilities required to meet the most complex and demanding IT service management needs.
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Capventis
Capventis is a reseller and premier partner of Zendesk. Specialised in the implementation and optimisation for Zendesk for Customer Service, HR, ITSM, and complex use cases for customer-facing and internal teams. Zendesk is a SaaS platform that allows organisations to interact with their customers and employees, across any channel
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DIGITAL MODUS SOFTWARE SOLUTIONS LTD
We provide an omnichannel, cloud-based contact centre and back-office processing service. Our service improves efficiency and reduces cost through AI, integration and automation. We support chatbot and live agent interactions across web, telephony, IVR, email and mail channels. All services are delivered by UK-based teams with public sector experience.
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Capventis
Capventis are helping customers to improve their Customer Service and Customer Engagement with the Zendesk platform. Zendesk is a highly scalable, market leading, omni-channel, cloud based platform. This powerfully simply technology offers the flexibility and integration capabilities that will serve the most complex and demanding Customer Care needs.
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Capventis
Capventis are helping customers to improve their Employee Service and Employee Engagement with the Zendesk platform. Zendesk is a highly scalable, market leading, omni-channel, cloud based platform. This powerfully simply technology offers the flexibility and integration capabilities that will serve the most complex and demanding Employee Care needs.
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Capventis
Customer and Employee Engagement address the relationship, interaction and transaction between the organisations and its customers and employees. Capventis legacy expertise in CRM has been transformed by modern eXperience based propositions. Today, we help clients to define the best omni-channel solutions for customer and employee engagement and partner with Zendesk.
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BUSINESS SYSTEMS (U.K.) LIMITED
AI enabled Nice CXone Mpower Cloud Contact Centre Solution unifies best-in-class Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence built on an open Cloud foundation to protect previous investments. Products are tailored to offer flexible solutions for inbound, outbound, and blended contact centre environments.
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SKY DISCOVERY UK LTD
eDiscovery services using Relativity/Relativity One, supported by a highly experienced team of consultants offering proactive advice in relation to the investigation and/or review of email, documents and chat data, in litigation and investigations
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SOFTCAT PLC
Servicely is an AI-Powered Service Management platform which enables IT teams to enhance their ITIL processes and provide Business workflow applications to the wider organisation in a single platform. Servicely's low-code/no-code platform delivers on-demand intelligent service management automation and orchestration to digitalise service-based workflows and tasks.
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BOB AI LTD
HireBOB provides conversational AI “employees” for the health and fitness industry. Its AI agents help gyms, leisure centres, and wellness providers improve member engagement, sales, and retention by automating conversations across channels while delivering measurable ROI and human-like customer experiences.
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IDOX SOFTWARE LTD
The Multi-Channel Hub provides Councils with a searchable information Hub bringing all community service information into one place for Adult Social Care, Family & Childcare Services, SEN and other community services to meet Care Act and Children's Act reforms. The All Services Hub is a SaaS solution.
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CAPGEMINI UK PLC
Capgemini can provide consulting, implementation, and support for SAP Emarsys, enabling government organizations to deliver personalized, AI-driven, multi-channel citizen engagement. Capgemini can deploy Emarsys, which offers predictive segmentation, generative AI for content creation, conversational messaging, and real-time analytics to improve outreach effectiveness, build trust, and enhance service delivery.
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DIREK LTD
D-XPERT Reporting is an AI-driven engine that automates audit-ready evidence packs for BREEAM, WELL, ISO 50001, and ESG disclosures. It converts raw building data into traceable compliance reports, eliminates manual spreadsheet errors, reduces admin burden, and provides "Generative Narratives" in plain English for non-technical stakeholders.
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JUICY MEDIA LIMITED
This service provides end to end support for public sector organisations seeking to modernise and optimise their marketing communications, CRM systems, user data processes, and digital engagement channels across cloud platforms.
Our offering aligns fully to the G-Cloud-15 Cloud Support lot and integrates with the standards, controls and delivery patterns.
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JUICY MEDIA LIMITED
This service provides end to end support for public sector organisations seeking to modernise and optimise their marketing communications, CRM systems, user data processes, and digital engagement channels across cloud platforms.
Our offering aligns fully to the G-Cloud-15 Cloud Support lot and integrates with the standards, controls and delivery patterns.
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CIPTEX LTD
Ciptex Race CX delivers AI-Powered customer experience transformation on Twilio Flex. It enhances contact centre performance through intelligent automation, conversation insights, and seamless omnichannel orchestration. Designed for public sector organisations, it improves service quality, agent efficiency, and operational resilience while integrating securely with existing systems.