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AIRE INNOVATE LIMITED
AireEd is an intuitive Student Information Management system designed for Universities and Higher education to enable streamlining of processes and efficient student management. Bringing critical data about your students to your fingertips for those who need it.
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Softcat Limited
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCS2024GC14
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Ve3 Global Ltd
There are several add-ons that extend the omnichannel capabilities of Dynamics 365 Customer Service such as Chat, Digital Messaging, and Virtual Agent for Customer Service.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Pega Email Bot is a key feature of the platform.
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MRI Software Limited
Housing Enterprise is a web based housing management solution to manage all aspects of your housing service including, properties, customers, tenants and leaseholders. Drive effective housing management and be compliant with regulation. Includes rent accounting, tenancy and property management, CRM, repairs and maintenance, empty homes, voids, visits, estate management, homeownership.
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Softcat Limited
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHS2024GC14
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Orlo
Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.
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Placecube Ltd
An enterprise-class ecommerce solution that works for organisations wishing to sell physical or digital products and services. Enables you to create and manage easily customisable storefronts and catalogues that are PCI, GDPR and DPA compliant, with integrated Business Accounts. Built on Liferay DXP, tailored by Placecube for public sector use.
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GRANICUS-FIRMSTEP LIMITED
govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).
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Insight
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHI2024GC14
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BEEBOT AI LTD
Our Intelligent Automation platform acts as a "digital front door" that streamlines and consolidates council services with advanced automation and real-time communication, enhancing efficiency and improving citizen experience. Beebot AI ensures citizens have seamless access to government services, making them more accessible, responsive, and personalised to individual needs.
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Phoenix Software Ltd
Microsoft Copilot for Service is an AI-powered productivity tool that integrates with existing CRM solutions. Using AI to enhance customer experiences and boost productivity. By seamlessly working alongside popular Microsoft 365 apps like Word, Excel, PowerPoint, Outlook, and Teams, to provide real-time intelligent assistance to enhance creativity and productivity.
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ROL Solutions Ltd
Case Tracker has been created in partnership with local government for the public sector to enable the effective management of a range of case types including Adult or Children's Social Care, Complaints, Compliments & Comments, Councillor/Members/MP Enquiries, Coroners Enquires and more.
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Ethical Services Group
Designed to replace pagers - Find any healthcare professional in your and partner hospitals.
Bleep feature with integrated severity levels: the alert received changes in accordance with the urgency of the task.
Task-based chats: Two-way communication focused on patient
tasks. Allows routine chats between users.
Broadcast Emergency Bleeps: 2222 emergencies
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Digital Interactive Ltd
Infreemation is an advanced online cloud based application for processing advocate related cases and managing Independent Persons.
This module can process cases from start to finish and allows detailed notes, records (including attachments) to be added to a single case file.
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Digital Modus Ltd
Land Charge related solutions for Local Authorities. Built on Salesforce's Public Sector Solutions suite to streamline customer applications through any channel. Delivered via intuitive tools to capture all required information with efficient case management, progress tracking, communications, and flexible payment fulfilment.
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Acceleraate Limited
Zoom Virtual Agent (ZVA) is an AI-powered chatbot. It delivers customer support, responds to enquiries, and executes tasks in a conversational style. Powered by Generative AI, Zoom Virtual Agent supports intent-based and knowledge-based customer journeys, provides multiple hand-off options, and generates powerful analytics and insights.
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Abavus.co.uk
Our Asset Management capability enables local authorities to fully manage their assets digitally. Assets can be uploaded in bulk or individually for use in transactions and mobile inspections or observations. Applicable to any local authority asset - bins, vehicles, equipment, buildings, trees, allotments, garages, parking spaces, market stalls, moorings, etc.
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Farthest Gate Limited
The Liberator Taxi Licensing solution is a market leading module forming part of the Liberator suite of products.Liberator Taxi Licensing can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Arcus Global Limited
Arcus Anti Social Behaviour is a flexible and intuitive solution helping teams manage their caseload with flexible workflows for the handling of complaints, reports, investigation activities, enforcement, prosecution, and creation of related follow-on processes. Built on the Salesforce platform, the included mobile app supports full access and offline remote working.
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Digital Interactive Ltd
Infreemation is an advanced online cloud based application for processing FOI, EIR, and SAR requests.
This module can process both FOI, EIR and SAR.
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Softcat Limited
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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Esuasive
Esuasive Responsive Repairs is a core component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and the Power Apps platform.
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Arissian Ltd
The Luciditi is the First Digital Proof of Age Card certified by the UK’s national proof of age accreditation scheme, endorsed by the Home Office, the National Police Chiefs’ Council (NPCC) and the Security Industry Authority (SIA). It can be used for accessing Age related Services etc.
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Softcat Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHS2024GC14
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Arcus Global Limited
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHA2024GC14
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SVL Business Solutions Ltd
Omningage Desktop is an enhancement to the standard services SVL can deploy through AWS to deliver Amazon Connect to a cloud Contact Centre. It comprises a comprehensive and customisable omnichannel agent CX interface, supervisor desktop and reporting dashboard package designed to lower call times and improve UX
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Arcus Global Limited
Revenue Cloud helps you take control of revenue growth, across every channel. As part of Salesforce Customer 360, Revenue Cloud unifies data across the entire revenue lifecycle. Connect all your revenue processes, on a single platform. Launch new revenue streams. Optimize revenue efficiency. Ultimately, transform the B2B buying journey. SFDCA2024GC14
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Panacea Applications Limited
User-friendly all-in-one solution with flexible operations management tools incorporating planning, scheduler, resource allocation and management. Organised project management. Performance and progress monitoring against time-line, budgets, reports and KPIs. Collaborative workflow and compliant supply-chain management. Automated administration reduces workload and promotes strategic and logistical priorities. GDPR compliant, time and cost efficient.
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BookingLab
Our industry-leading Household Waste Recycling Centre (HWRC) Booking System delivers a 1000% ROI across 120+ HWRCs. This award-nominated booking system stops the misuse of HWRC services, increases HWRC efficiency, reduces HWRC costs, and delivers user-friendly booking management across unlimited locations, waste streams, vehicles, and HWRC booking types.