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Hootsuite Inc
Track agents' availability (away states)
Monitor performance in real time
Set SLAs
Track conversation actions with audit trails
Give agents real-time insights
Create custom metrics reports
Detect a contact's language in Inbox 2.0
Connect a chatbot to Inbox 2.0
Convert calls to messages (WhatsApp IVR deflection)
Connect with Zendesk
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Naimuri
Our user researchers provide expertise in working with users (through interviews, surveys, workshops and focus groups) to understand their needs, pain points and ambitions to inform high-quality software design.
Our UX designers create meaningful experiences for users, resulting in effective and enjoyable products which achieve business value for customers.
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miso
Let DataOptimiser style, merge, format, translate and optimise your data. Spend your time getting the most from Ordnance Survey (OS) MasterMap by downloading optimised, styled and translated OS MasterMap from miso. Your data as you need it, when you need it, without all the effort.
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Geoxphere
Parish Online Websites provides high quality, accessibility-compliant and informative website design and hosting for local councils.
Your council website is how your residents judge you and find information. So just like your work, it should be professional, clear, accessible and behave like a true Government body.
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Target Integration
We deliver SharePoint Online, empowering seamless collaboration, document management, and secure cloud storage, facilitating efficient teamwork from any location
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GRANICUS-FIRMSTEP LIMITED
govDelivery is a digital communications solution providing email marketing, campaigns, internal communications, text, two-way text, alerts, RSS and social media integration. govDelivery offers personalisation, automation, targeted messaging, high deliverability, best-in-class security, advanced analytics, customised templates and a network of 16 million+ UK subscribers to help organisations reach segmented audiences.
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WM Reply
Track the Return on Investment as Citizen Developers embrace the Power Platform and produce applications that help save money, time and resources across your organisation. By upskilling, have a range of Adoption and Change Management programmes that help you drive awareness, foster Champions and nurture development programmes.
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GRANICUS-FIRMSTEP LIMITED
govDelivery is a digital communications solution providing email marketing, campaigns, internal communications, text, two-way text, alerts, RSS and social media integration. govDelivery offers personalisation, automation, targeted messaging, high deliverability, best-in-class security, advanced analytics, customised templates and a network of 16 million+ UK subscribers to help organisations reach segmented audiences.
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IMC (UK) Learning
imc Express is a cloud based tool for the fast, collaborative creation of multilingual elearning, presentations, and documents without the need for technical, visual or didactical knowledge. Artificial Intelligence provides additional assistance and automation, with a focus on ease of use and anytime availability (only an internet browser is required).
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Pindar Creative
OLWIN is a tool to identify all bus stops within a specified radius of a hub and automatically generate destination information required for onward travel and wayfinding posters. Once new TransXChange data imports are carried out, the system will indicate which posters need to be updated.
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Datavid Limited
AI Semantic Suite is a suite of technologies comprising of taxanomy and ontology management tool, and knowledge graph delivery platform and semantic search platform to extract insights from your data using technologies such as NLP, NER, entity linking, machine learning , LLMs and artificial intelligence.
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GoPro Consulting Ltd
Casedoc Process Pack for Mediation and Arbitration is an innovative tool
designed to enhance the efficiency of alternative dispute resolution processes. Tailored to meet the needs of mediators and arbitrators, this comprehensive module supports all stages of mediation and arbitration from initial case file preparation to post-resolution compliance.
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GRANICUS-FIRMSTEP LIMITED
govDelivery is a digital communications solution providing email marketing, campaigns, internal communications, text, two-way text, alerts, RSS and social media integration. govDelivery offers personalisation, automation, targeted messaging, high deliverability, best-in-class security, advanced analytics, customised templates and a network of 16 million+ UK subscribers to help organisations reach segmented audiences
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OPENCENTRIC LIMITED
ISO9001/27001 certified Drupal 10+ cloud-hosted CMS for websites and digital services. Website Express' GDPR-compliant Drupal CMS platform securely handles multilingualism, CRM, integrations, single sign-on, forms and workflow. The Drupal content management system is open-source, easy to use, yet powerful. Mobile, accessible and designed to your user’s needs.
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Vizst Technology
Digital Signage solutions offering visual communication to convey key messaging and relevant content for organisations delivered via cloud based signage software.
Display content for text, images, video, real time data feeds, interactive and embedded content including emergency alerting.
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VerseOne Group Ltd
Our Research and Innovation Portal helps NHS Trusts and other healthcare providers to raise public sector funding (e.g. through the Clinical Research Network) or private sector investment (e.g. through pharmaceutical companies). The portal automatically matches institutions, would-be researchers, potential participants, etc, to automate the programme management process.
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SERVICEKEY
Designed for creativity. Built for business.Adobe Creative Cloud: Get the apps and services you need for all kinds of creative work, from photography and graphic design to video, UI/UX and social media.
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S8080 Limited
Open source, cloud-hosted CMS for Welsh/English bilingual digital services, websites and LocalGov platforms. S8080’s compliant open source CMS platforms securely handle CRM, integrations, single sign-on, forms and workflow. Open-source Drupal and Umbraco content management systems are easy to use, yet powerful. Mobile and accessible CMS, designed around bilingual user’s needs.
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Big Blue Door Ltd
Big Blue Door offers custom research, design, development, support and hosting services to deliver NHS Directory of Local Health and Social Care Services.
We support over 100 sites for the UK public sector. Clients include central government, local government, charities, the NHS, emergency services, cultural organisations and the voluntary sector.
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Storm ID
Storm ID's composable DXP service comprises best-of-breed .NET CMS (Umbraco), DAM, CRM, e-commerce and personalisation capabilities, all built on MACH architecture (Microservices, API, Cloud-native and Headless). This service avoids vendor lock-in, and provides maximum flexibility and customisation options.
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Datavid Limited
Quill is a DITA based component content management system (CCMS) which enables production of policy documents. It allows users to build reusable content which can be used across documents.
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datalanguage
Data Graphs is a user-friendly data management tool for reference data, data catalogues, controlled vocabularies, product catalogues and knowledge graph entities. It is a fully managed SaaS cloud application that offers import tools, workflow and search via an intuitive user interface, plus comprehensive API access.
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CDW Limited
You can download the latest versions of all the key Creative Cloud Apps, save projects in cloud storage, share them with clients to speed up approvals and sync content between all your devices. It lets you purchase, manage, and assign permissions via an easy to use console.
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Core
Microsoft CoPilot is is a generative AI service that serves as your everyday AI companion. It’s designed to assist you in various tasks through a conversational chat interface. Search and retrieve information from your M365 tenant, generate summaries or new text, create images, or code.
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Getech Limited
ChromeOS Flex is a cost-effective way to breathe new life into your existing devices. It’s easy to deploy across your entire fleet or try on a single device to experience the benefits of a cloud-first operating system. Google recommend Workspace as the Cloud Productivity platform for ChromeOS Flex users.
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Doctify
Doctify allows healthcare providers to collect and publish verified patient feedback and surveys allowing patients to find the very best doctor or hospital for their needs and healthcare providers better understand their patients' experience.
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INVOTRA LIMITED
Invotra's NHS Intranet serves hundreds of thousands of UK Civil Servants. Designed to give employees a voice, Invotra's NHS Intranet provides the intranet tools people need to self-serve, collaborate and work efficiently. A customisable intranet with people directory, search, analytics, CMS, collaborative apps and integrations that drive productivity and engagement.
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PretaGov Limited
PretaGov excels in extranets with open-source Headless CMS, offering custom, scalable, multi-channel solutions without vendor lock-in. Experienced in extranets, Client Portals, and private multi-channel apps, we prioritise security, scalability, and editing ease with CMS solutions like Drupal or Plone Volto.
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MHR
MHR provides a multi-award winning, best of breed LMS solution which is integrated with iTrent or People first (if contracted for) or deployed independently. The LMS acts as a central learning and compliance hub. Optional Content through MHR includes the Content Hub or Content Library.
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Big Blue Door Ltd
We offer Drupal design and development using certified Drupal developers and "Grand Masters", upgrading from Drupal 7, 8 or 9 to Drupal 10. Whether you require a new enterprise-level website, intranet or extranet, development of your existing platform, new features, integration services, or hosting our certified Drupal team can help.