Search results

539 results found

539 results found in Lot 2: Cloud software in the category Virtual agents

  • Oracle Cloud Analytics For Applications

    Fujitsu Services Limited

    Fujitsu has deep experience in implementing Oracle Analytics Cloud solutions and is well-positioned to help you plan, adopt and integrate Oracle ERP Cloud. Our proven methodologies and standardised tools simplify and accelerate the implementation process while minimising risk.

  • Conversational AI, Virtual Agent and Chatbot

    Synthetix Limited

    Synthetix Virtual Agent software has been developed over 20 years and is world leading in its AI and machine learning capabilities. Engaging with customers in an intuitive and human like manner to better serve their requirements.

  • Robotic Process Automation (RPA) and Intelligent Automation (IA) Services

    Robiquity Limited

    Robiquity are the largest UK provider of pureplay RPA & IA. We are straight talking solution experts, enabling businesses to work more effectively. We deliver support services that flex and scale as your requirements change and solve real problems that generate tangible, measurable benefits for you and your users.

  • Digital Space Answer

    Digital Space Cloud Services Limited

    DigitalSpace Answer triages and deflect calls for your organisation 24/7. Leveraging natural language processing based on Amazon Alexa technology. Fast to deploy, it responds to common questions with pre-approved answers. It scales seamlessly, reduces call queues, and forwards complex calls to agents to resolve; improving both customer and staff satisfaction.

  • Appointment Booking_Central Government_2022

    ACF Technologies (UK) Limited

    ACF offer market-leading appointment booking solutions which combine the following components: Omni-channel booking via booking webpage, via phone, in-person, video etc. Automated notifications and reminders, internal easy-to-use web user interface, numerous check-in options, skills /needs matching, multi-language, pre-appointment online data / document collection, calendar synchronisation, room booking, surveying and more.

  • COOLSPIRiT Commvault Service Advantage+ Complete Backup & Recovery


    Commvault Service Advantage+ Backup & Recovery is an enterprise grade, feature rich solution to conduct backup, recovery, and archiving activities, this solution factors in operational reporting and performs hardware snapshot management, a true single pane of glass solution for wherever your data resides within the Private & Public Cloud Architecture

  • managed services


    As a Salesforce Consulting Partner, VRP provides a dedicated managed service to customers for support, administration and small enhancements of their platform with flexible packages of monthly hours.

  • XMA Salesforce - Tableau CRM (Einstein Analytics Cloud)

    XMA Limited

    Tableau CRM (Einstein Analytics Cloud) Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCX2022GC13

  • Microsoft Dynamics 365 for Housing

    Blacklight Software

    Blacklight work with Microsoft Dynamics 365 to allow social housing providers to improve customer service and operational efficiency by better managing housing related processes and asset and tenant information.

  • Microsoft Dynamics 365 for Sales

    Bytes Software Services

    Meet the needs of more complex sales processes. Sales Enterprise provides customization, extensibility, embedded intelligence, and manual forecasting, in addition to all the functionality available in Sales Professional. Sales Professional provides core sales force automation or SFA that is used by an organization without a complex sales organization. bss13

  • IBM Watson Assistant

    IBM United Kingdom Ltd

    Deliver exceptional customer experiences anywhere with IBM Watson Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.

  • Cisco Webex Contact Centre


    Cisco Webex Contact Center (WxCC) is a native cloud, omni-channel platform with standard and premium variations, and a number of options for additional integrated features. The adoption of this platform, when coupled with BrightCloud Group’s contact-centre specific expertise, means it’s even simpler to take your contact-centre portfolio to the cloud.

  • Cloud Telephony


    Onecom’s Vox is a leading hosted UCaaS Platform providing usual corporate PBX features plus extensive Unified Communications capabilities, such as; voice/video conferencing, Instant Messaging, presence, desktop and file sharing. Operated through desktop apps, handsets or mobile devices. Web/App interfaces allow real-time access and admin controls over the extensive features.

  • Puzzel Digital Engagement

    Puzzel Ltd

    Puzzel Digital Engagement is a digital-first customer service solution. Segment web visitors based on behaviour, journey or value, and offer each the most efficient resolution to their problem. This includes guiding them to web pages, fetching information, documents, or connecting them with an agent over chat, voice or video.

  • Power Apps in Teams


    Ceox’s Microsoft Power Apps in Teams enables Public Sector Organisations to build engaging business applications within Microsoft Teams. The low-code data platform enables the creation of Canvas Apps connected to Dataverse for Teams without leaving the Teams Interface. Empower your workforce, automate tasks, streamline process and deliver efficiencies.

  • TTEC Digital First Party Voice Omni-Channel


    Omnichannel for Customer Service offers a suite of capabilities that extend the power of the Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.

  • RPA Health, Ltd. -- RPA Software and Services


    RPA Health offers robotic process automation software as well as the design, development test and implementation of automation solutions which are offered on either a turnkey basis or a Managed Service basis. RPA Health also offers RPA training, a rich customer support environment and a vibrant user community.

  • Initsys Merlin Neon Edition

    Initsys Ltd

    Merlin NEON edition is a system of automation, statistical analysis, and critical pathways that combine to enable any risk or plan to be scripted, tested, and reviewed It builds on the Ai from previous editions to include robotic incident handling. Comprising Incident, Audit, Compliance Modules.

  • SMART Phone

    Phoenix Software Ltd

    SMART Phone is telephony based Human Parity conversational AI assistant that lets users engage digitally with an organisation 24/7 via the phone. The AI assistant can direct callers to the best channel for their needs, whether that be summarised answers, forms, transfer the caller or book an appointment.

  • CloudPBX


    Unified Communications as a Service. UCaaS Cloud platform by Gamma. Horizon is a full collaboration and communications solution. Includes video and audio conference calls, online meetings, instant messaging, outbound and inbound call plans, call reporting and analytics. Integrates with Microsoft Teams. Contact Centre offers webchat and email through webRTC.

  • Chatbot


    We have developed our conversational AI product, Tina - Your Tireless AI Teammate, for healthcare service providers (e.g. GPs, specialist practitioners) to enhance patient experience and engagement through a simple conversational experience. The product delivers high quality information and cognitive automation for the end users (patients, their families and carers).

  • Salesforce - Hyperforce Tableau CRM (Einstein Analytics Cloud)

    Softcat Limited

    Tableau CRM (Einstein Analytics Cloud) Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHS2022GC13

  • Clarity IVR – Secure Payment Telephony

    Clarity Information Solutions

    Clarity IVR is a Level 1 PCI-DSS Compliant v3.2 secure telephone payment platform. It is used by public authorities to allow call centre staff to take telephone payments from members of the public without needing to record any cardholder data. This approach improves security and facilitates PCI compliance.

  • CDW Hornbill for ESM

    CDW Limited

    Hornbill’s SaaS Enterprise Service Management (ESM) solution automates workflows and interactions across HR/IT/Facilities/Finance/Legal and other teams. 100% codeless setup and prebuilt forms/workflows/integrations enable rapid digital transformation of the service experience and quick automation of workloads. Replace calls/emails/spreadsheets with a unified web/mobile portal that customers love, and teams self-manage with ease.

  • Novoville e-Ticketing & Smart Mobility Platform

    Novoville Ltd

    The Novoville e-Ticketing & Smart Mobility platform is an out-of-the box solution which allows local authorities to offer a single ticketing and journey planning application for all modes of transport. This improves customer experience, increases revenue, makes enforcement more efficient and positively impacts the quality of life in the locality.

  • Dynamics 365 and Click Dimensions Marketing Automation


    Brightwire helps organisations plan and deliver ClickDimensions based on Microsoft Dynamics365 - a fully customisable platform that is easy to use and manage, and which enables marketing automation through a single interface. ClickDimensions includes email marketing, campaign automation, surveys, web forms and insights on data to improve engagement with clients.

  • Call and Contact Centre


    Contact Centre (CCaaS) is a scalable cloud based omni channel platform, integrating voice, email and webchat into the Horizon Unified Communications service providing collaborative features. Including call recording, queuing, call backs, surveys, CRM integration, reporting and analytics, wallboards, IVR, auto-attendants (ACD), administrators, supervisors and agents level access, delivered over WebRTC.

  • Case Management and Customer Service with Dynamics365


    Brightwire delivers Microsoft Power Platform and Dynamics365 solutions - a fully configurable software platform that is easy to use and manage. Business solutions range from contact, activity and stakeholder management, complaints handling, legal case management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.

  • Microsoft Power Apps


    A suite of apps, services, and connectors, as well as a data platform, that provides a rapid development environment to build custom apps. Apps connect to your data stored either in the underlying data platform (Dataverse/Dynamics) or in online and on-premises data sources (such as SharePoint, Microsoft 365, SQL etc).

  • FourNet (4net) Cloud RingCentral Contact Centre

    4net Technologies Ltd

    FourNet offers omni-channel contact centre services from RIngCentral; this is an ideal service for Buyers who need to improve agent performance and increase client satisfaction; the service integrates contact centre, workforce engagement management (WEM), and unified communications into a single suite to applications which simplify management, offering excellent user/client experiences.