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User Vision
True Intent is a fully managed service that blends a configurable on-site survey with consultant-led analysis based on our extensive UX experience, Reporting delivers insight into why users are coming to your site, how successful they are in completing their tasks, and how to rectify barriers to use.
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User Vision
Specialist research to discover your users' Top Tasks using a proven quantitative methodology. Results provide improved content and navigation aligned to customer needs. Task performance indicator (TPI) tests benchmark top tasks, making UX a measurable management metric. This approach focuses your development on what's most important to customers.
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User Vision
Prototyping allows you to create a visual representation of a product or service in order to share requirements or understanding, collaboratively explore design concepts, or test early designs with users. This builds engagement in the organisation and gives you early sight of what works and what doesn't.
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User Vision
User Experience Benchmarking compares your organisation’s UX against competitors/industry leaders. Benchmarking key digital tasks over time or as a snapshot, we measure task success and user feedback and identify opportunities. Benchmarking over time means measures effects of UX changes based on quantitative and qualitative data to inform actionable recommendations.
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User Vision
From early discovery research, through design, testing and ongoing optimisation, User Vision provides research and design expertise to create the best possible user experience (UX). We align to GDS principles of user needs analysis, user requirements, journey mapping, prototyping and user testing. We deliver innovation and improved end-to-end service design.
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User Vision
Surveys collect data from users to cost-effectively gather insights on their needs and desires. Capturing valuable information on user demographics, past behaviours, current pain points and future desires, they also collect opinions and previous behaviour patterns. Based on your research goals, we’ll help plan, deploy and analyse survey results.
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User Vision
Service design improves the quality of end-to-end user experience across multiple physical and digital channels. From comprehensive research with users and stakeholders, we understand current service delivery and optimise future services through design thinking. The improved interaction and experience quality benefits both organisations and end users during digital transformation.
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User Vision
We provide training and mentoring in usability, UX and experience design. This includes UX Strategy, interaction design, rapid prototyping, digital accessibility, user research, information architecture, and usability testing, We also provide the user experience training and certification exam awarded through the UX Qualification Board.
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User Vision
Our User Experience audit applies best practices in user interface and interaction design, together with our experience conducting hundreds of user research projects. Expert UX evaluations reveal issues and opportunities with content, navigation, layout and more. For Agile development they evaluate services quickly and cost effectively within sprints.
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User Vision
Information architecture (IA) is the backbone of your digital product to help users navigate to the content and services they want, which improves interactions and overall UX. We apply card sorting, tree testing and other methods to help create and validate an effective and intuitive IA.
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User Vision
Our two focus group and one usability testing studios are in central Edinburgh, easily accessed by foot or public transport. These are state-of-the-art, flexible, comfortable, spacious spaces fitted out with the latest technology. Tech support and session recordings included, great catering options. Perfect for behavioural and opinion research.
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User Vision
User (customer) journey mapping illustrates your customers’ journeys across all channels to reveal opportunities to provide better user experiences. Based on practical user research, our journey maps reveal the nuances of the customer journey and describe and prioritise service improvement opportunities.
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User Vision
Powerful user research method study collecting insights about user behaviours, activities, and experiences over time and in context. Diary studies provide deep insights into user interactions and experiences across multiple channels over a period ranging from a few days, weeks, to a month or longer.
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User Vision
Offering flexible, on-demand accessibility consultancy, we guide businesses through digital accessibility challenges without long-term commitments or predefined scopes. Our expertise spans assessments, mentoring, technical guidance, compliance support, and strategic development, tailored to integrate seamlessly into project lifecycles for effective implementation and maintenance of accessible experiences.
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User Vision
A highly interactive method to engage users, understand user needs and requirements, develop concepts and explore solution options. Typically applied in early design project stages to support discovery and understand the needs of target audiences. Reporting of findings and recommendations provide deep understanding into users and clear actions.
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User Vision
Our experienced team applies a wide range of proven user experience (UX) research methods to understand your users’ needs, tasks and behaviours. Our quantitative and qualitative research provides a deep understanding of users to help you design the right experiences from the start.
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User Vision
We work with your team to develop your User Experience (UX) and service design strategy. We identify how UX and service design will improve your organisational service delivery. Through workshops and analysis we set clear goals and resources required, assess your UX maturity and develop a clear customer experience vision.
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User Vision
From early discovery research, through design, testing and ongoing optimisation, User Vision provides research and design expertise to create the best possible user experience (UX). We align to GDS principles of user needs analysis, user requirements, journey mapping, prototyping and user testing to deliver innovation and improved end-to-end service design.
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User Vision
Our practical User Experience Strategy workshops give companies tools to capture real user insights delivery proposals for service delivery to implement straightaway. The UX Strategy is based on understanding business goals to ensure all parties are aligned with regards to business and user requirements.
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User Vision
Accessibility training tailored to your team’s needs for all different experience levels. Accessibility training from management awareness levels to technical audits, testing and development. Customised training blending classroom and hands-on learning, delivered face-to-face or online and run by experienced trainers with years of experience.
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User Vision
We Usability Test your services for Accessibility with people with disabilities to understand the user experience (UX) and accessibility of services. Carefully moderated sessions with participants using assistive technologies tests for both accessibility and usability. We test with a range of disabled people to ensure products are inclusive and usable.
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User Vision
Optimise your organisation’s accessibility maturity with our comprehensive Assessment which benchmarks your processes against the ISO 30071-1 standard for accessibility governance. Providing a clear roadmap for improvements and integrating accessibility considerations into your 'business as usual' processes, it includes both client-facing initiatives and internal practices for employees.
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User Vision
We are Registered Training Providers of the international User Experience Qualification Board (UXQB). We provide comprehensive the UXQB's training and exam-based qualifications through the Certified Professional in Usability and User Experience (CPUX) Foundation course and exam, with advanced courses in Usability Testing, User Requirements, and Designing Solutions.
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User Vision
Personas based on user research are fictional representations that help to share information about the needs, goals, motivations and behaviours of your users. Our research-based personas provide a rich understanding of users’ goals and capabilities to support the design of more user-centred, intuitive products and services.
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User Vision
Comprehensive testing with target users uncovers design problems and opportunities. We recruit representative participants, prepare and moderate tests, analyse data and present results and recommendations. Testing in-person or remotely on any device, we collect empirical information to understand user behaviour, identify UX pain-points and provide clear recommendations.
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User Vision
We evaluate your digital service against Web Content Accessibility Guidelines (WGAG) 2.2, using automated and manual testing, assistive technologies, and, if needed, users with lived experience of disability. Our reporting delivers actionable insights into accessibility barriers and detailed code-level recommendations to ensure your service supports all users effectively.