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TPXIMPACT LIMITED
Our Cloud-based Language Preference service can securely store all your customer’s language preferences - meaning every time you communicate with them, whether by phone, email, or post, you can be sure you are using their preferred language. Our software integrates with Microsoft Outlook, CRM systems and any other application seamlessly.
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FITFILE GROUP LIMITED
Linkage / unification of anonymised health- or activity-related row-level data (can be applied to any data) across multiple datasets. Fully GDPR-compliant (data output is outside of the scope of the GDPR), does not require consent and data is processed for the purpose of anonymisation only.
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SystemC Healthcare Limited
System C’s service includes: PAS/EPR; Departmental Solutions (ED, Maternity, Theatres, Kiosk); Business Intelligence & Reporting; Clinical Solutions (OC/RR, ePrescribing, Pharmacy, Closed loop, Meds Management, Critical Care, Anaesthesia, Blood Tracking, Milk Tracking, Clinical Documentation, e-Observations, Clinical Communications, Task Management); Child Health; Adult & Children’s Social Care, Early Years Education.
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Business Systems (UK) Ltd
Changed to: Calabrio's Quality Management Solution from Business Systems allows you to understand the complete agent and customer experience and provide targeted coaching, no matter where your employees are working – all while helping ensure compliance and improving overall contact centre performance.
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INFRASTAR LIMITED
Juniper driven by Mist AI is a Cloud service that uses a combination of artificial intelligence, machine learning and data science techniques to optimise user experiences and simplify operations across the wireless access, wired access, and SD-WAN domains. Service accredited by Mist AI to highest security standards (including ISO27001).
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Cirrus
Provides access to the Cirrus PCI Pro service, allowing businesses to securely process card payments with callers on the phone in a PCI-compliant fashion.
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Cirrus
Provides additional functionality to Cirrus CCaaS users, enabling them to perform supervisory level functions. The Supervisor Uplift allows access to features for leading a team, listening to call recordings, accessing call logs, reviewing team dashboards and insights.
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from RIngCentral; this is an ideal service for Buyers who need to improve agent performance and increase client satisfaction; the service integrates contact centre, workforce engagement management (WEM), and unified communications into a single suite to applications which simplify management, offering excellent user/client experiences.
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HCL Technologies UK LImited
Mobile application that enables operational support for police officers. It is device/platform agnostic, to connect to operational systems from remote locations and is integrated with force local/national systems. Based on SOA (Service Oriented Architecture) principles it provides officers with access to all critical information needed via handheld mobile/other devices.
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GLOBAL 4 COMMUNICATIONS LIMITED
HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.
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RED STAR AI LIMITED
Red Star have a suite of Machine Learning and AI tools which we can apply to your data. We create bespoke, high performance models with custom deployments and dashboards optimised for your requirements. We can predict user behaviour, risk stratify a population, automatically categorise documents and images, etc.
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ENTERPRISE RPA LIMITED
EVA powered by DRUID is an end-to-end platform for building conversational business applications and virtual assistants specialised in completing business task. EVA offers users the ability to ask questions and get accurate responses, but also to perform complex tasks by integrating with multiple existing or legacy applications in the organization.
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OPSMATIX SYSTEMS LIMITED
We use AI to interpret unstructured communications (e.g. email, chat, text, voice), and provide the intent, context, case management, and transaction updates and automated responses required for resolution. We eliminate up to 100% of human effort in a single process – to cut costs, increase staff productivity, improve client service.
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DATA PILLAR LIMITED
DataPillar design and build a conversational experience between bots and humans. We build AI-Powered cloud based speech-based assistants and chatbots supporting 24+ languages to automate communication and create personalised customer experiences / Journey using NLP for all B2B and B2C customers.
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Blackdot Solutions Ltd
Videris OSINT platform enables users to conduct OSINT investigations faster and more accurately and identify hidden connections and risks. Collect, analyse and visualise Open Source Intelligence and combine with internal data. Videris is used by government agencies and law enforcement to transform efficiency and effectiveness in OSINT investigations.
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8x8 UK Limited
Cloud Contact Centre with Unified Communications from 8x8's X Series. Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics. Call plans, per user per month: UK local, national and mobile numbers. Universal Team Messaging. Increased productivity.
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Insight
HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.
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Acuma Solutions Limited
Acuma offers cloud analytics software services leveraging big data technologies, data integration, ETL, reporting, data visualization, application analytics and analytics module. Our Cloud software analytics combines most-modern architecture and tools enabling analytics on structured and unstructured data. The pre-configured, end-to-end cloud analytics software solution suits different use cases and requirements.
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Cirrus
Provides Cirrus CCaaS users with access to Email as customer communication channel. Our Email services include Smart Mailbox management, keyword prioritisation, Canned response / Template support and much more. Conversations from different channels are unified into a single, easy to use interface.
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Connect Assist Limited
A robust quick start package for Oracle Service Cloud Software (CRM) designed specifically for Local Government. This customer management platform (CRM) enables end-to-end digital self-service across a range of service areas. It is a comprehensive platform for omni-channel contact management implemented in a rapid, low risk package.
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Geomant
Buzzeasy is an all in one collaboration and customer engagement platform for Microsoft Teams.
Buzzeasy provides a feature-rich omnichannel environment for Microsoft Teams that connects back-office staff with front-line agents. Employees can collaborate and serve customers on the same platform, spending less time switching between tools and apps.
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CRESCENDO SYSTEMS LIMITED
Cloud-based clinical speech recognition for documenting care in the EPR.
Dragon Medical One (DMO) is a cloud-based, GDPR-compliant speech recognition solution that enables clinical documentation to be completed from any location. It allows clinicians to use their voice to securely capture the patient story more naturally and efficiently-anywhere, anytime.
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SecureCloud+ Limited
Designed for the UK Public Sector, supporting ABOVE SECRET/TOP SECRET data, the managed environment architecture leverages a multi-layered scalable platform utilising cloud orchestration technology hosted at a FSC(List-X) datacentre or on-premise UK sovereign infrastructure, combined with high grade encryption. A tiered service to manage data with AI and ML.
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Rowden Technologies Ltd
Rowden provide dedicated cloud software design, test, build, and deploy services to enable clients to utilise best in class software developers to solve challenging real world issues. Our service is cloud first but can provide offline fall back and recovery options when access to a cloud environment is not achievable.
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Opus Telecoms
Cirrus Workforce Management Platform - WFM maximises Contact Centre planning with multichannel forecasting, multi-skill scheduling, employee-empowering functionality and self-service, competence development, and monitoring of real-time and past activities. Focusing 100% on creating flexible, user-friendly and feature-rich workforce management tools, driving streamlined, profitable operations, an engaged workforce and satisfied customers.
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Aiimi Ltd
Insight Engine provides extensive automation to support your migration activities, whether these are simple cloud migrations or more complex content management migrations to or from systems such as SharePoint, Google Vault or OpenText Content Server. Rules based migrations can take advantage of the extensive metadata extraction routines provided.
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BMNT LTD
InsightAI is a conversational AI tool that enables qualitative and quantitative problem sourcing at scale. It helps you identify "unknown unknowns" in your organisation and ensures you are working on problems that really matter as well as asking the right questions. Ideal for innovation, transformation, and change leaders.
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DSI COMPLIANCE LIMITED
Available for multi-language and dialects;
DS Voice aligns to digital transformation/management of data.
Compared to time consuming, inaccurate & expensive traditional transcription, DS Voice transcribes/analyses audio automatically.
AI - Keywords & phrases are used to improve accuracy & integrate with I2 and others. Audits and logs meet requirements of MOPI
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CW Squared Ltd
Unified Communications and Contact Centre services delivering an omnichannel cloud communications solution including telephony, webchat, video, email, IM, conference calls, collaboration, online meetings; call recording, customer journey reporting, speech analytics & workforce management. Plus Intelligent Virtual Agents, Conversational AI, Voice Biometrics and PCI Payments
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INTERWORKS EUROPE LTD
Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. Create, share, and reuse applications that leverage data and machine learning to extend and automate decision making. Scale AI effectively across all dimensions and deliver advanced analytics using the latest techniques at enterprise scale