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Civica UK Limited
Civica’s Framework covers all aspects of MDM from readiness assessment, technology selection and implementation to establishing effective governance roles and processes to create Golden Records for a reliable Single View, including matching and survivorship rules plus workflow for data stewards. Single or multi-domain MDM for operational or analytical use cases
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Civica UK Limited
Using Power Platform Service within your organisation can avoid data egress and security concerns. Civica’s tried and tested approach will provide a strategy, framework, training and necessary tooling, including Centre of Excellence, to ensure maximum Return on Investment and benefits realisation within Power Apps, Power BI and Power Automate Development.
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Civica UK Limited
Civica’s proven framework includes rich set of reference models to accelerate production of data models (conceptual, logical, physical), relationship matrices, business glossaries plus data integration architectures for operational and analytical use cases. Civica Data Architects hold TOGAF and DAMA CDMP certifications and use Visio, ER-Studio, Sparx EA, ArchiMate modelling tools.
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Civica UK Limited
Civica’s proven framework will help you establish governance structures ensuring your data is effectively managed as a critical business asset. The governance framework includes maturity, change management, roles (data owners, stewards, custodians), responsibilities, literacy, training, education, communications, principles, policies, standards, processes, procedures, ethics, compliance (e.g. GDPR / DPA18 and ISO27001).
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Civica UK Limited
Gain real insights into the ‘how’ and ‘why’ of users’ service experiences, through moderated usability testing. Measure the success of critical tasks, identify users’ pain-points to improve through actionable recommendations. Additional service elements include a ‘pop-up’ usability lab and user recruitment to service requirements.
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Civica UK Limited
Civica's Cloud Platform Optimisation service helps you maximise the value of your public cloud environments (Microsoft Azure, AWS, Google Cloud Platform). You’ll gain control over public cloud spend and environments. You’ll improve governance, manage spend, reduce risk, and increase the value your organisation gets from its public cloud deployments.
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Civica UK Limited
Proven framework-based approach, aligned with DAMA DMBoK, implements best practice Data Quality (DQ) tools, techniques, processes for ISO8000 compliance, enabling you to measure, monitor and improve quality of data. Civica works with you to define business and DQ rules and utilises most appropriate profiling and cleansing tools for your needs.
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Civica UK Limited
Provides a series of Microsoft Bot Framework extensions enabling rapid deployment of task conversational Chatbot applications. In-depth expertise in Microsoft LUIS and a wide range of API-based integration technologies enables conversational designs to scale for all Chatbot deployments with bespoke NLP and intent mapping where required.
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Civica UK Limited
From Civica’s data academy we can tailor formal training, mentoring and support to best meet your needs to upskill your inhouse team. Modules cover all aspects of data and analysis, such as: Data Modelling, Data Engineering, advanced SQL, Data Factory, Data Bricks (R, Python), Synapse, Power BI (DAX, Power Query).
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Civica UK Limited
Civica will ensure the efficient and stable operation of secured cloud services with Security-cleared personnel operating from an accredited high-security facility and working with NCSC-approved standards. We will also support the assessment, design, implementation, and management of cloud services hosting data up to TOP-SECRET level, with an emphasis on cyber-security.
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Civica UK Limited
A secure, end-to-end, legacy data and document migration and conversion service for cloud and on-premise data sources. Civica’s proven framework encapsulates industry best-practice to simplify, de-risk, accelerate the migration and conversion lifecycle from strategy development, planning, design, data profiling and cleansing, ETL implementation and testing, to live migration and reconciliation.
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Civica UK Limited
Using our proven methodology, Civica’s Microsoft Power Platform Business Transformation Service helps reimagine, streamline, automate and integrate processes for efficiency savings, customer service value-add and freeing bandwidth for innovation. The service includes strategy development, user research and baseline assessment, process re-engineering, change management, planning, implementation, integration, skills transfer and rollout.
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Civica UK Limited
Our analytics experts ensure you get the best out of your Power BI implementation. Offering design, implementation, and managed services, for both new and existing solutions. We apply agile delivery methods to deliver self-service BI architectures, governance models, dashboards, visualisations, as well as DAX, Power Query and Power BI training.
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Civica UK Limited
Our Service Design provides a user-centred, iterative, evidence-based approach to creating new and improved digital services. Aligned to Double Diamond and GDS Service Manual methodologies, drawing from a variety of User Research, UX Design, Business Analysis and Change techniques to successfully bring services through Discovery, Alpha, Beta and Live phases.
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Civica UK Limited
Our certified UX practitioners conduct accessibility audits in line with WCAG 2.1 and 2.2 (AA and AAA). Gain compliance with the Equality Act 2010, 2018 EU Web Accessibility Directive and EN 301 549. Non-bias report outlining actionable and prioritised insights for products or services, and recommendations to fix these issues.
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Civica UK Limited
Framework-based, change management services covering vision & benefits, culture, engagement, competency, change leadership that drive customer transitions and transformations. Addresses organisational, process or technology-related change by creating practical and effective change strategies, plans for mapping and managing change, roadmaps, blueprints, stakeholder engagement and mechanisms to track and realise quantifiable benefits.
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Civica UK Limited
Ensure seamless, efficient migration of existing applications and digital services from on-premise/virtual infrastructure to cloud. An expert, comprehensive and robust migration approach, including analysis, design, enablement, platform setup and transition. Managed service and support capabilities ensure migrated services are managed under governance controls and realise cloud benefits throughout their lifetime.
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Civica NI Ltd
A highly-experienced application managed service (AMS) for your existing cloud estate including applications, databases and platforms, liberating internal resources and delivering excellent business value. Our support capabilities cover Open Source and proprietary stacks (Java and .NET) and extend across IaaS, PaaS, and SaaS providing comprehensive managed services under tight SLAs.
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Civica UK Limited
A highly-experienced application managed service (AMS) for your existing cloud estate including applications, databases and platforms, liberating internal resources and delivering excellent business value. Our support capabilities cover Open Source and proprietary stacks (Java and .NET) and extend across IaaS, PaaS, and SaaS providing comprehensive managed services under tight SLAs.
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Civica UK Limited
A quick way to bring your initial ideas to life and to visualise concepts and interactions. UX Designers work with stakeholders to design a proof of concept to showcase what your service could look like using wireframes or prototypes. Designers and developers get a user-validated direction to work on.
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Civica UK Limited
Modernise your existing applications, addressing technical and security debt to improve digital service flexibility, usability, resilience, and efficiency. Application modernisation allows you to extend the lifetime of your legacy applications, reducing ongoing costs whilst extending functionality through application refactoring to reduce technical debt. Modernise to public or private cloud.
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Civica UK Limited
Our GDS/CDDO aligned Discovery service is the first step in determining the purpose, scope and viability of a digital service. It focusses on understanding user needs, motivations and goals and exploring potential technical solutions. Discovery outputs set the approach for subsequent Alpha and Beta implementation.
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Civica UK Limited
A structured means of examining the usability of an interactive system by doing an expert review or evaluating it against the usability heuristics as defined by the Nielsen-Norman Group. The goal is to cover a wide range of functionality and complexity to ensure all potential usability issues are covered.
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Civica UK Limited
An efficient solution enabling organisations to better understand current processes and articulate the need for business change. Business Analysts work with your teams to visualise process inefficiencies and/or need for digitisation to support a business case through the creation of process modelling.
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Civica UK Limited
User-centricity from the project start through focus groups, interviews and workshops. Our User Researchers provide User Testing. UX and Visual Designers produce Site maps, wireframes or lo-fi prototypes and content catalogues. Business analysts provide use case modelling, data modelling, and requirements analysis. Prepare for go-live with training and interactive prototypes.
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Civica UK Limited
First Look Discovery service is a collaborative, rapid set of lean UR (User Research) and UX (User Experience Design) workshop activities encapsulating the dynamism of the “Design Sprint”. Discovery experts from our Customer Experience team rapidly understand your user needs and business problems, explore solutions and recommend routes forward.
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Civica UK Limited
Strategy to improve long term success and ROI of Dynamics 365 (D365) projects by advising on planning/discovery/implementation approach for a successful Dynamics 365 (D365) CRM implementation. Supports single citizen or customer view, to capture the right data for strategic insight, align vision with Dynamics 365 future roadmap and improve performance.
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Civica UK Limited
Captures your organisation’s vision/needs and drives value/ROI from investment in Dynamics 365 (D365) by exploring what is possible using existing Dynamics 365 functionality; maps user needs/stories to existing functionality; produces actionable product backlog which can be implemented using three low risk discovery levels (Bronze, Silver, Gold), plus custom packages.
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Civica UK Limited
Outsource your initiatives to our analytics experts and insights technology. Our consultants work with you to define the business problem, identify and ingest data to our secure platform, identify and build custom algorithms, or customise our prebuilt models, and deliver the insights to you and your applications.
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Civica UK Limited
Power Platform offers a low/no-code approach, allowing a more streamlined approach to build and deploy powerful business applications, automate common business processes and create user-friendly data-driven dashboards and reports.