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FormusPro
Formuspro supply Omnichannel for Customer Service, a robust application that extends the power of Dynamics 365 Customer Service to enable organisations to instantly connect and engage with their customers via channels like Live Chat, voice, and SMS, including real-time and historical visibility and insights into the operational efficiency of agents.
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OPUS BUSINESS SYSTEMS LIMITED
8x8 X-Series provides UCaaS, CCaaS CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Symplicity Corporation
Cohesion and inclusivity of data has never been more important for institutions. For teams operating in isolation, data is often insecure and potentially lost, impacting assessment of student engagement; critical for leadership making decisions. Adding the importance of driving a unified student experience, UniHub addresses these challenges and more.
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ORCUMA LTD
Our Police Divert Case Management Software is tailored to support the Divert or Diversion schemes implemented by Police Forces. The aim is to divert low-level offenders away from the criminal justice system and into appropriate support services, such as education, employment, and rehabilitation programs.
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Hanlon Software Solutions
Modular CRM to track client interventions addressing barriers to progression and helping jobseekers into employment, education and training. Employer engagement and vacancy management; Management of business support, grants, and loans. Community benefit, social value and Section106 monitoring; Manage student work experience programmes; Programme funding management; Programme performance reporting and analysis.
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NTT DATA BUSINESS SOLUTIONS LIMITED
SAP Commerce Cloud is a proven e-commerce portfolio built mainly for large enterprises with advanced B2B, B2C, and B2B2C use-cases. Customise the solution to meet your needs and manage complex catalogues, products, and configurations for creating exceptional, hyper-personalised omnichannel experiences. The solution also comes with powerful, comprehensive B2B e-commerce capabilities.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire delivers Microsoft Power Platform and Dynamics365 solutions - a fully configurable software platform that is easy to use and manage. Business solutions range from contact, activity and stakeholder management, complaints handling, legal case management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.
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BOOMERANG I-COMMS LTD
Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.
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CLARITAS SOLUTIONS LIMITED
Empowers case managers to support customers at every stage of their journey. Secure, scalable, with full GDPR hosted in the UK offering quick and flexible deployment with no upfront costs. Full multi-agency working utilising cutting edge technology ensuring full UK data sovereignty for efficient and sustainable operations.
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CACI LIMITED
CACI datasets accessible via cloud based secure delivery portal, API, hosted data visualisation tools, hosted or cloud GIS platform; Ocean and Fresco. Augmented with this data, users can append individual level data to understand more about customers, residents, service users or the wider community
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GRANICUS-FIRMSTEP LIMITED
govDelivery is a digital communications solution providing email marketing, campaigns, internal communications, text, two-way text, alerts, RSS and social media integration. govDelivery offers personalisation, automation, targeted messaging, high deliverability, best-in-class security, advanced analytics, customised templates and a network of 16 million+ UK subscribers to help organisations reach segmented audiences.
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GCI NETWORK SOLUTIONS LIMITED
Webex Connect is an Enterprise Cloud CPaaS (Communications Platform as a Service) platform that enables businesses to orchestrate and automate contextual, real-time interactions with their customers via digital channels including SMS, RCS, Email, Video, WhatsApp, Facebook Messenger. Webex Connect also offers live agent conversation capabilities and integrations with other systems.
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WEB LABS LIMITED
Web Labs Bridge provides one entity which houses many of tools required to create A single portal into Council’s online services and information. The Bridge can facilitate integration into third party / legacy systems or can be used to create new workflows and process's based on the latest standards.
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BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY
Personalised Video offers a Video as a Service (VaaS) platform for generating millions of tailor-made, high-quality, and professional video scenes. Changing the way brands and healthcare organisations communicate with customers and patients - addressing them individually with a personalised video uniquely tailored to their needs.
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TRANSUNION INTERNATIONAL UK LIMITED
TransUnion’s bespoke Living Together solution will allow you to identify Potential Undeclared Partners (PUPs) who have a financial link to the same residential address as an individual to prevent instances of ‘living together fraud’.
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SMARTCITIZEN LIMITED
The Cloud Card Management System gives local authority staff the ability to manage the data life-cycle for a range of smart or non-smart cards for different Council service areas in a single management system. This includes workflow for new applications, renewals and replacements, and document and image uploads as required.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
FRED: Feedback. Respond. Evaluate. Drive engagement. Organisations are increasingly seeking to connect with customers and engage with employees to measure satisfaction. With FRED you can create tailored, branched and multi-question two-way SMS based campaigns to increase response rates. Responses are saved and can be reported on for insight and action.
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TEXUNA TECHNOLOGIES LTD
Identity Provider (IdP) with Role-Based Access Control (RBAC) Lifecycle for enterprise authentication and authorisation.
Secure API-driven access to any application with centralised IAM policies. Integrate identity information across user journey lifecycle for joiners, movers and leavers.
OAuth and SAML-based Single Sign-On for behaviour tracking and attribute exchange between integrated systems.
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IBM UNITED KINGDOM LIMITED
Get deep insights from your data, interact with customers and employees on their terms, and train your AI systems on the language of your industry. Infuse AI into your applications to make more accurate predictions, automate decisions and processes, and optimize your team’s time. https://www.ibm.com/watson/products-services
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ITS COMPUTING LIMITED
Investigations management built on Microsoft Dynamics 365 and hosted within the Azure cloud. Automation and digitisation of investigative processes, citizen interaction, escalation procedures, mobile working, reporting and BI. A simple UI and dashboard for staff to manage investigations, with a portal for mobile device submission and management.
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CLARITAS SOLUTIONS LIMITED
Empower case managers to support victims and vulnerable people at every stage of their journey. Secure, scalable, with UK GDPR and DPA Pt3 compliance. Quick and flexible deployment with no upfront costs. Full multi-agency working utilising cutting edge technology ensuring full UK Data Sovereignty for efficient, sustainable, and legal operations.
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INOAPPS LIMITED
SecurePass provides employees without a corporate email account a self-service option to reset Oracle passwords. Failed login attempts trigger a link to the SecurePass landing page. After validating personal information, a new password is generated without having to contact the IT Helpdesk.
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KONICA MINOLTA BUSINESS SOLUTIONS (UK) LIMITED
InfoArchive is an enterprise archiving platform to secure and leverage application data (structured and unstructured). It enables legacy application retirement and decommissioning; optimisation of production environments; application data integration and re-use to support new users, cloud applications and analytics. Retention and compliance through easily accessible unified archive with reduced TCO.
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DELAWARE DIGITAL LLP
Delaware specialise in the design, implementation, and support of Microsoft Dynamics 365 Customer Service. Leveraging the power of Dynamics 365, organisations can effectively manage case loads, automatically route case to agents, utilise GenAI powered responses to reduce time and cost to serve and deliver higher quality service to citizens.
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ABAVUS LIMITED
Our Highways and Street Lighting defect and inspection management capability enables local authorities to fully manage their roads and street light assets digitally. Includes end-to-end mobile task management. Assets can be uploaded in bulk or individually for use in transactions and mobile inspections or observations.
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EXPERIAN LIMITED
A channel agnostic identity checking solution, which takes the details input and matches to the Experian UK bureau, using a number of data points such as Forename/Surname, Address and Date of Birth to confirm the strength and existence of an individual’s identity. Checks can also be made to provide contra-indicators
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Mitra Innovation
As a WSO2 Platinum Partner, Mitra has spent well over a decade helping clients deliver integration, API management and IAM projects. We specialize in Open Banking (OB), Insurance, Financial Services, Healthcare and Telecommunications, and have applied WSO2 technology to the business problems and opportunities of our clients in 20+ countries.
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BRIGHT CONSULTING SERVICES LIMITED
ServiceNow helps digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. Bright Consulting is Elite ServiceNow Sales, Service and Technology partner, providing solutions across the full suite of ServiceNow products. The certified team advise on all ServiceNow platform needs.
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NICE SYSTEMS UK LIMITED
NICE offers a full Advanced Process Automation (APA) platform. It delivers unattended Robotic Process Automation (RPA) and attended real-time employee assistance. The NICE Employee Virtual Attendant (NEVA) provides desktop guidance, compliance and automation in real-time, and NEVA Discover provides task mining, process mining & desktop analytics.
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DBAAS LTD
We specialize in delivering SaaS solutions, which provide users with access to software applications online without requiring installation or maintenance. Using our PaaS offerings, developers can easily build, deploy, and manage applications efficiently, accelerating development cycles and fostering innovation.