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8x8 UK Limited
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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SABIO LTD
Odigo CCaaS is a mature, enterprise contact centre solution, providing an omni-channel experience at every stage of the customer journey. It has been on the market since 2005 as a native cloud service, has over 400,000 named users and supports more than 3.2 billion interactions per year.
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Ctalk Limited
Ctalk is a globally acknowledged expert in Contact Centre solutions. The Ctalk omnichannel system offers a comprehensive contact centre solution, available as hosted, CCaaS, or on-premises. The product suite integrates cutting-edge technologies, ensuring seamless communication across all channels and encompasses the following technologies:
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Exponential-e Ltd
Exponential-e provides enhanced voice capability to Microsoft Teams by enabling phone system capabilities with resilient SIP/PSTN direct routing services from our carrier grade network. providing add on value around implementation, support whilst providing additional features, call recording, switchboard applications, enhanced analytics, endpoint and conference room enablement services
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ICS.AI LTD
SMART AI Contact Centre Copilot, a generative AI-driven omnichannel solution that integrates services across website, live chat, phone, email and social. This system enhances 24/7 citizen engagement, streamlines service deflection, and reduces agent demand across communication channels. AI trained on 1,000 topics for personalised, delivering a grounded personalised solution.
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Six Degrees Technology Group Limited
A business-grade resilient service, providing Business Continuity and Disaster Recovery for inbound PSTN telephone numbers. Designed to be used in conjunction with our SIP/Teams, it can be used with Geographical and Non-Geographical numbering in disaster scenarios where the customer needs to route their inbound calls to different terminating numbers.
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Beckett Telecom
Teams Enabled SIP Trunks to provide direct routing for users with relevant Microsoft Licencing to make and receive calls. TEST remove the requirement for dedicated SBC's or per user per month calling plans.
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Softcat Limited
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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Bulb Tech Group
Bulb Technology delivers Vodafone SIP (Session Initiation Protocol) technology offers a robust, reliable
way forward to solve these challenges. It enables your data, voice and
video calls to be delivered over your IP network, instead of physical
telephone lines. With SIP at the heart of Unified Communications
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BOXXE LIMITED
Vonage Business Communications (VBC) facilitates conversations through voice, team messaging, and video/voice conferencing, offering a unified communication experience with enhanced Quality of Service. VBC boosts employee productivity and supports remote working through state-of-the-art mobile and desktop applications. Additionally, innovative integrations with leading CRM providers enhance your business productivity.
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Pure IP
Fully managed enterprise telephony/voice service for Microsoft Teams using Operator Connect. Delivered as a cloud service (ie. no SBC hardware required) but can include SBC supply & management where necessary. Also caters for hybrid environments and integration with legacy PBX's and other telephony applications. Direct integration with Microsoft365.
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OMNIA SMART TECHNOLOGIES LIMITED
Our Fleet operations and execution management software is designed to streamline local authority service delivery, encompassing waste collection, road sweeper operations, housing, and highways management. Integrating advanced telematics, vehicle CCTV, route optimisation, asset management, and paperless workflow systems, our software enhances job management and operational efficiency.
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ADAPTIVE COMMUNICATION SOLUTIONS LTD
Horizon Contact is a scalable cloud based omni channel platform, integrating voice, email and webchat into the Horizon service. An add-on to the Horizon subscription, Contact includes call recording, queuing, call backs, surveys, CRM integration, reporting and analytics, wallboards, IVR, administrators, supervisors and agents level access; the complete Contact Centre
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OMNIA SMART TECHNOLOGIES LIMITED
Our Fleet operations and execution management software is designed to streamline local authority service delivery, encompassing waste collection, road sweeper operations, housing, and highways management. Integrating advanced telematics, vehicle CCTV, route optimisation, asset management, and paperless workflow systems, our software enhances job management and operational efficiency.
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GCI Network Solutions Ltd
Teamwork Analytics from Nasstar is a software driven insight tool that proactively measures, collates detailed usage and activity data of your Microsoft Teams environment. Through a series of agile reports, provides instant visibility of adoption, utilisation levels, trends, actionable insights, helping enterprises drive collaboration improvement initiatives and greater business value.
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EnableIT Technologies Ltd
enableVoice: A versatile VoIP telephone system. With seamless integration, robust recording features, and budget-friendly pricing, empower your business. Whether you’re at the office with physical phones or part of a remote team using mobile devices, enablevoice ensures connectivity from anywhere in the world, all you need is an internet connection.
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VideoCentric Ltd
Cloud Room Connector (CRC) Gateway for Zoom seamlessly integrates SIP and H.323 video room systems, connecting people in meetings across board rooms, conference rooms, and huddle spaces. Provided by certified provider Zoom & accredited reseller VideoCentric.
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ADAPTIVE COMMUNICATION SOLUTIONS LTD
Xelion is a hosted VOIP service that offers a simple single subscription service that encompasses the facility to choose some or all of the following services; call routing, call diversion, VM to email, call reporting, recording, unified communications, presence, wallboard and CRM integration across phones, desktop clients, and mobile applications
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NG Bailey IT Services Limited
RingCX is an AI-powered customer service platform that integrates all communication channels (voice, chat, video) into a single system for agents and customers. It aims for easy use, fast deployment, and improved customer experience through features like chatbots and analytics
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CRAVEN & FINDLAY LIMITED
Business cloud and VoIP phone systems.
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TELA TECHNOLOGY GROUP LIMITED
A one stop shop for cloud based communication and IT technologies.
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Six Degrees Technology Group Limited
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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4net Technologies Ltd
FourNet offers Unified Communications and SIP services from world leading application providers, including: Microsoft (Teams Direct Routing), Avaya, RingCentral, Gamma, BT Wholesale, Tiger, Ribbon, AudioCodes and others.
Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.
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Armadillo Sec Ltd
Cloud Voice is a hosted business telephone service. It provides an extensive range of features via an easy-to-use web portal, helping you work better together and connect you with your people
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4net Technologies Ltd
4net offers a SaaS Robotic Process Automation (RPA) environment. We bring together RPA principles, Artificial Intelligence(AI), Machine Learning and Cloud Computing.
We can automates processes rapidly by defining, deploying, integrating, operating, testing, and refining RPA requirements for transaction processing, data manipulation, response triggering, and communicating between digital systems.
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Maintel Europe Limited
ICON Communicate is a cloud and managed communications service, encompassing enterprise cloud telephony, unified communications and contact centre, delivered, operated and fully managed by Maintel. Our cloud platform offers customers a range of flexible technology and service capabilities built around a service offering that allows tailoring to specific customer needs.
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Netcall Technology Limited
Liberty Converse CX is an AI powered advanced omnichannel contact centre as a service (CCaaS) solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
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Cinos
Liberty Converse CX is an AI powered advanced omnichannel contact centre as a service (CCaaS) solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
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Digital Space Cloud Services Limited
Mitel Cloud is a subscription based solution for businesses wanting to consume UC and omni-channel contact centre services from the cloud. The solution is hosted in geo-diverse data centres and can be delivered over the public internet or a customer's private wide area network
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Phoenix Software Ltd
Microsoft Teams Rooms provides a complete meeting experience that brings HD video, audio, and content sharing to meetings of all sizes, from small huddle areas to large conference rooms.
This is a dedicated SKU licensing meetings and calling on a per-device basis for meeting room devices and includes managed services.