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DATAQUEST GROUP LIMITED
Dataquest Device as a Service (DaaS) bundles and offers a management subscription service i.e mobile device. This is an alternative to purchasing these devices individually. This model simplifies IT management by outsourcing this role to Dataquest minimising expenses by shifting from a CapEx to OpEx model per-user, per-month pricing.
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DATAQUEST GROUP LIMITED
Dataquest offer a simplified communication and collaboration toolset that leverages collaboration solutions which drive productivity, improving collaboration and communication. By utilising Microsoft 365 / SharePoint teams, slack and Zoom and not forgetting Google Workspace 365, project management software like Asana and Trello,
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DATAQUEST GROUP LIMITED
Dataquest delivers Cyber Security Training and Awareness to help prevent cyber-attacks, and reduce their impact. We provide tailored training programmes to ensure users are aware of attacks such as phishing and social engineering, and how to identify and prevent it.
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DATAQUEST GROUP LIMITED
Dataquest's Virtual CISO offering enables clients to procure the knowledge, expertise and guidance of experienced and accredited CISO's on 'as needed' basis without the overheads of full-time CISO function. The vCISO will review current infosec requirements and provisions, defining new policies and procedures for continued assurance where required.
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DATAQUEST GROUP LIMITED
Dataquest’s Service Desk as a Service is a premium 24x7x365 UK-based service desk delivering high levels of end user satisfaction through adherence to robust ITIL v4 aligned service management processes. Our analysts provide level 1, through to level 3 technical support to your chosen systems, and support SIAM 3rd party
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DATAQUEST GROUP LIMITED
Microsoft-certified Operator Connect delivering enterprise PSTN calling within Teams across 20+ countries. Simplified provisioning via Teams Admin Centre, flexible calling plans, and 99.999% uptime SLA. Unlike most Operator Connect providers, 8x8 also offers Microsoft-certified Contact Centre solutions, enabling unified communications from a single vendor.
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DATAQUEST GROUP LIMITED
Consultancy services provides professionals who develop and deliver end-to-end Cloud and hybrid solutions, including target operating model design and implementation. Our consultants skills include DevOps, Agile/project management. Cloud service management, security, setup, and migration services.
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DATAQUEST GROUP LIMITED
Deploying your services into the Cloud can be more than just overcoming the technical hurdles. Cloud payment models today mean that there is constant opportunity to optimise your spend. The correct governance will help keep costs under control and deliver greater value.
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DATAQUEST GROUP LIMITED
We provide 24x7 Cyber security threat management, threat intelligence and advisory services. We integrate threat data across people, process and technology to proactively detect and manage cyber threats and respond more effectively to cyber incidents.
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DATAQUEST GROUP LIMITED
The 8x8 Platform for CX brings unified communications and contact centre services together on a single cloud platform. It supports consistent, context-rich interactions across voice and digital channels, improves collaboration between teams and reduces operational complexity. A single security framework and 99.999% uptime SLA provide assurance for critical public services.
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DATAQUEST GROUP LIMITED
8x8 CPaaS enables businesses to integrate real-time communications into applications and workflows using flexible APIs or turnkey solutions like 8x8 Connect. Supporting SMS, messaging, voice, video, and authentication, it delivers secure, reliable, carrier-grade communications without the complexity of managing telecom infrastructure.
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DATAQUEST GROUP LIMITED
Deploying your services into the Cloud can be more than just overcoming the technical hurdles. Cloud payment models today mean that there is constant opportunity to optimise your spend and can obtain a cost neutral investment. The correct governance will help keep costs under control and deliver greater value.
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DATAQUEST GROUP LIMITED
Our BaaS is a safe, scalable, hybrid cloud solution allowing you to minimize data loss across your infrastructure and workloads with the best backup and recovery technology from Acronis. The service is available in consumption-based or per workload licensing models. Storage can either be local, in the cloud or both.
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DATAQUEST GROUP LIMITED
Move beyond backup with flick-of-a-switch disaster recovery.
Disaster Recovery for us, means providing a turn-key solution that allows you to securely protect your critical workloads and instantly recover your critical applications and data no matter what kind of disaster strikes.
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DATAQUEST GROUP LIMITED
Our service monitors all of your devices in real-time and can include all end points 24x7, i.e Azure FW, NSGs by instantly informing you / us of current issues and flagging potential problems. Powerful auto- responses to alerts resolve problems automatically or simplify troubleshooting by providing useful diagnostic information.
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DATAQUEST GROUP LIMITED
8x8 offers a single platform for Unified Comms and Contact Centre, end-to-end interaction visibility, resilient UK data residency and scalable shared-services capability. Open APIs and deep Microsoft integration connect tools and teams for better collaboration. Embedded AI, workforce optimisation and real-time reporting, make services more accessible and operations more efficient.
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DATAQUEST GROUP LIMITED
Microsoft365 backup for Mail, SharePoint, OneDrive and Teams.
Billed per user, with unlimited cloud storage for all services.
Full (mailbox, Site, Drive, team) or Granular recovery (Emails, Contacts, attachments, SharePoint & Ondrive files etc.). Sharing permissions recovered. Recover to same or different location / user / organisation.
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DATAQUEST GROUP LIMITED
Tailored Project & Programme Management services for Cloud users. Capabilities: Project Analysis, Project Planning, Programme Management, Project Administration, PMO Management, Information Analysis, Business Analysis, PMO Analysis, Portfolio Management, Change Management, MSP. Qualifications: Agile, Waterfall,, SCRUM
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DATAQUEST GROUP LIMITED
8x8 Real-time agent assistance provides contextual guidance within the 8x8 Agent Workspace, helping staff resolve enquiries faster and more consistently. It automates routine tasks, reduces training overhead and supports secure reuse of existing systems. Built-in reporting enables performance insight, helping organisations manage demand efficiently without increasing staffing levels.
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DATAQUEST GROUP LIMITED
A Direct Routing as a Service solution delivering enterprise-grade PSTN calling natively within Microsoft Teams. With global reach in 50+ countries, advanced UCaaS features, flexible calling plans, and a 99.999% uptime SLA. No PowerShell, SBCs, or specialized IT expertise required.
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DATAQUEST GROUP LIMITED
Vulnerability Management patching is designed to proactively update and secure vendor platforms and applications. It is a hybrid service between automation and manual services that delivers software patches and fixes across Wintel, Middleware, Microsoft, Oracle, Redhat unix 3rd party platforms. Microsoft Vulnerability Management, Qualys Vulnerability Management
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DATAQUEST GROUP LIMITED
8x8 Workforce Management provides integrated forecasting, scheduling and adherence tools within the 8x8 Contact Centre. It replaces manual spreadsheets with real-time insight, helping public service organisations plan staffing more accurately, respond to changing demand and meet service levels using existing resources, without adding operational complexity.
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DATAQUEST GROUP LIMITED
8x8 unifies Contact Centre and Unified Communications to optimise productivity through omnichannel routing, AI, self-service and Microsoft Teams integration. WFM tools, queue management, live dashboards, and alerts empower supervisors, while comprehensive analytics, UK data residency, government security standards and a resilient architecture strengthen compliance and service performance across departments.
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DATAQUEST GROUP LIMITED
8x8 Intelligent Customer Assistant is a conversational AI solution that enables public service organisations to create self-service experiences across voice and digital channels. It supports accessible, multilingual self-service, reduces pressure on contact centres and improves first-contact resolution while retaining seamless escalation to agents when required.