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1656 results found

1656 results found in Lot 2: Cloud software in the category Customer service and support

  • FourNet (4net) Cloud Unified Communications (UCaaS)

    4net Technologies Ltd

    FourNet offers Unified Communications and SIP services from world leading application providers, including: Microsoft (Teams Direct Routing), Avaya, RingCentral, Gamma, BT Wholesale, Tiger, Ribbon, AudioCodes and others. Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.

  • Email appointment system

    Boomerang I-Comms Ltd

    An intelligent platform to automate appointment management using our patented threading technology for 2-way messaging. We make it easy to manage appointments and integrate with your booking system / schedule. SMS, EMAIL AND IVR used to set, remind and cancel appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Nintex and K2 - Process Automation and Workflow Software

    JAAM AUTOMATION LTD

    The most complete platform for process management and automation Accelerate digital transformation with the easy-to-use and powerful Nintex Process Platform. Incorporating products such as NWC, Nintex K2, Promapp, Drawloop and more, Nintex provides an end to end process automation suite.

  • 8x8 Cloud Contact Centre

    Prodec Networks

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Medallia for Government Contact Centre Engagement - Starter Pack

    Medallia, Inc.

    Medallia offers a unified solution that connects customer feedback, QA, and coaching to give customer service leaders better visibility into performance, boost front-line team engagement, and efficiently increase customer satisfaction. Agents get direct access to their own customer feedback and QA reviews in real-time so they can self-improve immediately

  • 8x8 Contact Centre

    Softcat Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Conversational AI, Virtual Agent and Chatbot

    Synthetix Limited

    Synthetix Virtual Agent software has been developed over 20 years and is world leading in its AI and machine learning capabilities. Engaging with customers in an intuitive and human like manner to better serve their requirements.

  • eLearning Creation and Support Services

    Leicestershire Health Informatics Service

    The use of eLearning is a powerful and engaging tool for communication, education and training. From concept o creation we can handle all parts of the process. Our content writing specialists are here to support you in creating the perfect bespoke eLearning package for your needs.

  • Customer service surveys

    Boomerang I-Comms Ltd

    Broadcast Bulk SMS Surveys, that can also be sent via voice and email. Schedule automated dynamic surveys that can take respondents down a different path dependent on each answer, and generate a report based on responses. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Virtual First Horizon Telephony

    VIRTUAL FIRST LTD

    Virtual First Horizon is a Gamma Provided Cloud PBX providing an array of features to suit the needs of organisations. It is operated through a choice of devices; handset, mobile or desktop. Web interfaces allow real time access and changes to the many services available on user basis.

  • Omnichannel Broadcaster

    Boomerang I-Comms Ltd

    Boomerang delivers Broadcast messaging, Business Continuity Plan communications, bulk SMS and 2-way SMS, voice, and email conversational messaging. Our Omnichannel messaging can automatically match responses and deliver them to your email. Omnichannel SMS solution to engage with stakeholders or customers that is ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Bank Validation

    Data8 Ltd.

    Our Bank Validation validates that Account Numbers and sort codes are correct avoids failed payments reduces administration and and helps provide a better customer experience. The service also returns BIC, IBAN, Branch name and bank name and services accepted such as Direct Debits for the account.

  • Digital Space Answer

    Digital Space Cloud Services Limited

    DigitalSpace Answer triages and deflect calls for your organisation 24/7. Leveraging natural language processing based on Amazon Alexa technology. Fast to deploy, it responds to common questions with pre-approved answers. It scales seamlessly, reduces call queues, and forwards complex calls to agents to resolve; improving both customer and staff satisfaction.

  • NotLost - TfL's lost and found property management platform

    NotLost

    NotLost is transforming lost and found management from a recurring problem into a fast and simple process for businesses. Free up valuable staff time, return more items of lost property, deliver an excellent customer experience and recoup the costs of managing lost property.

  • Salesforce - Sales Cloud

    Softcat Limited

    Sales Cloud supports Government’s drive for revenue generation and comprehensive stakeholder management. Powerful CRM capability allows tracking of relationships, manage activities and assign tasks to other team members. From internal stakeholder management to grant and opportunity management, our extensive reporting provides the transparency and metrics to enable success. SFDCS2022GC13

  • Appointment Booking_Central Government_2022

    ACF Technologies (UK) Limited

    ACF offer market-leading appointment booking solutions which combine the following components: Omni-channel booking via booking webpage, via phone, in-person, video etc. Automated notifications and reminders, internal easy-to-use web user interface, numerous check-in options, skills /needs matching, multi-language, pre-appointment online data / document collection, calendar synchronisation, room booking, surveying and more.

  • Voice Enabled Teams

    Six Degrees Technology Group Limited

    Consolidate your Microsoft Teams collaboration software with your unified communications platform, and achieve cost efficiencies whilst delivering a ubiquitous experience to your end users. We'll deploy Microsoft Phone System for your organisation, ensuring you leverage the maximum benefits from Microsoft’s collaboration tool.

  • Abavus - Site Licence Medium Authority

    Abavus.co.uk

    Our My Council Services site licence provides site-wide access to core licence and product modules on our platform. This enables a multi-channel online and native mobile customer self-service platform, and incorporating fully functional back-office modules. All of this is supported by sophisticated workflow and automation tools.

  • BECS Online Discretionary Payments Application and Assessment Solution

    Team Netsol Limited

    Part of the BECS suite of online services providing self-service that allows for a customer to Get Help, claim for Discretionary Housing Payments and other Welfare payments. Staff can manage claims and assess validity. Integrated with back office systems to automatically deliver effective workflow and streamline services.

  • Salesforce.com managed services

    VRP CONSULTING LTD.

    As a Salesforce Consulting Partner, VRP provides a dedicated managed service to customers for support, administration and small enhancements of their platform with flexible packages of monthly hours.

  • SAP Business ByDesign (BYD)

    Orchard House Solutions Limited

    SAP Business ByDesign® is a complete suite of integrated business software for small & medium sized organisations. It contains all the functionality you need to run efficiently. It is delivered in the cloud, on-demand and is flexible and cost effective. It allows you to run whilst SAP manage your IT.

  • Pegasystems Cloud Software - Programme Eligibility / Entitlement Assessment

    Pegasystems Limited

    Pega crushes complexity so you can work smarter, unify experiences, and adapt instantly. Our low-code platform for AI-powered decisioning and workflow automation lets you: personalise engagement, accelerate client registration and intake, automate customer service, streamline operations and resolve exceptions. Programme Eligibility/Entitlement Assessment is a key use-case of the platform.

  • Microsoft Dynamics 365 and PowerPlatform for Alumni Management

    ANS Group

    Our Business Value Assessment ROI Navigator is designed to help you build, plan and execute business transformation strategies. It’s made up of a 3-stage process which includes Envisioning, a Business Value Assessment and a Solution Assessment, designed to help you understand and prepare for disruptive changes.

  • XMA Salesforce - Tableau CRM (Einstein Analytics Cloud)

    XMA Limited

    Tableau CRM (Einstein Analytics Cloud) Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCX2022GC13

  • Omnichannel marketing

    Boomerang I-Comms Ltd

    Marketing solution that delivers bulk messaging and 2-way SMS, voice, and email conversational messaging. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound marketing campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Registrar Service Management System

    ATHIUM LIMITED

    A complete solution for local registration services. It includes a public-facing appointment booking and copy certificates ordering system, a registrars back office function for managing appointments, ceremonies and venues and a service centre application. Full integration with payments, case management and finance systems and reporting for financial and business analysis.

  • Microsoft Dynamics 365 for Housing

    Blacklight Software

    Blacklight work with Microsoft Dynamics 365 to allow social housing providers to improve customer service and operational efficiency by better managing housing related processes and asset and tenant information.

  • Microsoft Dynamics 365 for Sales

    Bytes Software Services

    Meet the needs of more complex sales processes. Sales Enterprise provides customization, extensibility, embedded intelligence, and manual forecasting, in addition to all the functionality available in Sales Professional. Sales Professional provides core sales force automation or SFA that is used by an organization without a complex sales organization. bss13

  • Verint Application Triggers, a component of the Desktop & Process Analytics (DPA) suite.

    Verint Systems Inc.

    Verint Application Triggers is an innovative, cloud-based solution that provides contact centre leadership with the assurance that their centre is complying with appropriate rules, regulations, and processes. It can trigger actions based on real-time desktop events to help ensure compliance, such as pausing and resuming recording.

  • Stopford, agenda - Pest Control Appointment Booking System

    Stopford Information Systems

    Stopford's online appointment booking and diary management system allows councils to offer online appointment booking for council services, including pest control appointments. As a bespoke solution, the system can be configured to the requirements of the organisation, enabling custom admin features, diaries, calendars, and online fields.