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Involve Visual Collaboration Ltd
SQOD is a fully customisable, accessible, scalable, secure video consultation platform which facilitates scheduled calls and virtual waiting rooms. It can be designed to seamlessly fit in with your website and applications with an array of features allowing workflow management in a way which suits your organisation’s processes.
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EUROPEAN DYNAMICS UK LTD
eFGS allows Customers to easily integrate e-forms to their web resources supporting field validation, business rules, etc. It includes secure storage, back-office form design environment, and front-office server that is readily usable by the end users. Customers may optionally order add-on services including the design and implementation of online forms.
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Equine Register Ltd
Enables the verification of individuals against the Royal College of Veterinary Surgeons (RCVS) register to ensure real-time that individuals are legally able to practice as a vet and/or Official Vet and their qualifications before they access restricted Equine Register Services. Protects against fraudulent activity.
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Boomerang I-Comms Ltd
Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management. Intelligent, automated messaging designed for educational organisations. A communications solution for the Education sector to streamline and manage workflows. All responses are matched and can be delivered to an email inbox. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Metricell Limited
This AI-powered software is designed to empower non-technical contact centre staff, whilst also uplifting self-service channels for the end customer. By integrating a range of data from across the business and enriching analysis and responses with AI; our software breaks down complex data into easy-to-digest information.
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Softcat Limited
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCS2024GC14
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Ve3 Global Ltd
There are several add-ons that extend the omnichannel capabilities of Dynamics 365 Customer Service such as Chat, Digital Messaging, and Virtual Agent for Customer Service.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Pega Email Bot is a key feature of the platform.
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GCI Network Solutions Ltd
Direct routing as a service allows you to Leverage your Microsoft Teams deployment to make and Receive PSTN Calls Via Nasstar- hosted SBC infrastructure. Through the iPilot Portal, you can quickly and easily manage users.
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Softcat Limited
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHS2024GC14
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Hello Lamp Post
Hello Lamp Post is a location based AI digital assistant/ chatbot for public spaces. Accessible via SMS or browser on mobile phones, it offers quick, easy and cost-efficient engagement. This street based service answers FAQs, gathers feedback and provides location specific information, in real time.
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Orlo
Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.
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Made Tech Ltd
Made Tech Repairs reduces unneeded contact and missed appointments for social housing providers. It is a fully accessible online service. Simple to use and tested by residents, it is available 24/7 on all devices.
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GRANICUS-FIRMSTEP LIMITED
govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).
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Insight
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHI2024GC14
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BEEBOT AI LTD
Our Intelligent Automation platform acts as a "digital front door" that streamlines and consolidates council services with advanced automation and real-time communication, enhancing efficiency and improving citizen experience. Beebot AI ensures citizens have seamless access to government services, making them more accessible, responsive, and personalised to individual needs.
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Phoenix Software Ltd
Microsoft Copilot for Service is an AI-powered productivity tool that integrates with existing CRM solutions. Using AI to enhance customer experiences and boost productivity. By seamlessly working alongside popular Microsoft 365 apps like Word, Excel, PowerPoint, Outlook, and Teams, to provide real-time intelligent assistance to enhance creativity and productivity.
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ROL Solutions Ltd
Case Tracker has been created in partnership with local government for the public sector to enable the effective management of a range of case types including Adult or Children's Social Care, Complaints, Compliments & Comments, Correspondence, Councillor/Members/MP Enquiries, Coroners Enquires and more.
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Ethical Services Group
Designed to replace pagers - Find any healthcare professional in your and partner hospitals.
Bleep feature with integrated severity levels: the alert received changes in accordance with the urgency of the task.
Task-based chats: Two-way communication focused on patient
tasks. Allows routine chats between users.
Broadcast Emergency Bleeps: 2222 emergencies
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Digital Interactive Ltd
Infreemation is an advanced online cloud based application for processing advocate related cases and managing Independent Persons.
This module can process cases from start to finish and allows detailed notes, records (including attachments) to be added to a single case file.
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Digital Modus Ltd
Land Charge related solutions for Local Authorities. Built on Salesforce's Public Sector Solutions suite to streamline customer applications through any channel. Delivered via intuitive tools to capture all required information with efficient case management, progress tracking, communications, and flexible payment fulfilment.
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Acceleraate Limited
Zoom Virtual Agent (ZVA) is an AI-powered chatbot. It delivers customer support, responds to enquiries, and executes tasks in a conversational style. Powered by Generative AI, Zoom Virtual Agent supports intent-based and knowledge-based customer journeys, provides multiple hand-off options, and generates powerful analytics and insights.
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MRI Software Limited
Our online portal is an interface between customers and their social or private landlord driving community engagement, providing self-service and delivering personalised content. You can share information and guides; offer forums; present statements, agreements and contracts; enable online payments; share real-time travel information and weather and much more.
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Intergence Systems Limited
Stratiam connects to all of your organisation's data via our proprietary API connectors. It then securely stores this data in a data warehouse from which this data can be queried. Best-in-class customisable data visualisations and dashboards are built against these datasets. AI machine learning can be layered for predictive analytics.
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Farthest Gate Limited
The Liberator Taxi Licensing solution is a market leading module forming part of the Liberator suite of products.Liberator Taxi Licensing can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Arcus Global Limited
Arcus Anti Social Behaviour is a flexible and intuitive solution helping teams manage their caseload with flexible workflows for the handling of complaints, reports, investigation activities, enforcement, prosecution, and creation of related follow-on processes. Built on the Salesforce platform, the included mobile app supports full access and offline remote working.
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Abavus.co.uk
Our Blue Badge capability enables local authorities to fully manage all Blue Badge processes digitally from a single system. (i) Badge applications, renewals, appeals, payments, and cancellations; (ii) badge reviews and query resolution by staff; (iii) reporting a lost, stolen, or fraudulent badge; (iv) reporting a change of circumstances
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Digital Interactive Ltd
Infreemation is an advanced online cloud based application for processing FOI, EIR, and SAR requests.
This module can process both FOI, EIR and SAR.
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Softcat Limited
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Intelligent Automation and Intelligent Workflow Automation are central to Pega.