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697 results found

697 results found in Lot 2: Cloud software in the category Live chat

  • FourNet (4net) Cloud Unified Communications (UCaaS)

    4net Technologies Ltd

    FourNet offers Unified Communications and SIP services from world leading application providers, including: Microsoft (Teams Direct Routing), Avaya, RingCentral, Gamma, BT Wholesale, Tiger, Ribbon, AudioCodes and others. Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.

  • Redmoor Health Collaborative Working

    Redmoor Health

    Working collaboratively with clients, we redesign existing/create new services, identifying the technology, systems, data, staff, partnerships, and capabilities needed to deliver them. Our strategic planning services deliver cost-optimised, quality-assured solutions, providing certainty of outcome for our clients by adopting proven project management and planning practices through tailored engagement models.

  • 8x8 Cloud Contact Centre

    Prodec Networks

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Medallia for Government Contact Centre Engagement - Starter Pack

    Medallia, Inc.

    Medallia offers a unified solution that connects customer feedback, QA, and coaching to give customer service leaders better visibility into performance, boost front-line team engagement, and efficiently increase customer satisfaction. Agents get direct access to their own customer feedback and QA reviews in real-time so they can self-improve immediately

  • 8x8 Contact Centre

    Softcat Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Robotic Process Automation (RPA) and Intelligent Automation (IA) Services

    Robiquity Limited

    Robiquity are the largest UK provider of pureplay RPA & IA. We are straight talking solution experts, enabling businesses to work more effectively. We deliver support services that flex and scale as your requirements change and solve real problems that generate tangible, measurable benefits for you and your users.

  • Voice Enabled Teams

    Six Degrees Technology Group Limited

    Consolidate your Microsoft Teams collaboration software with your unified communications platform, and achieve cost efficiencies whilst delivering a ubiquitous experience to your end users. We'll deploy Microsoft Phone System for your organisation, ensuring you leverage the maximum benefits from Microsoft’s collaboration tool.

  • Salesforce.com managed services

    VRP CONSULTING LTD.

    As a Salesforce Consulting Partner, VRP provides a dedicated managed service to customers for support, administration and small enhancements of their platform with flexible packages of monthly hours.

  • AmiAI - Conversational AI Digital Agent

    Britannic Technologies

    Ami is a cloud-based Conversational AI and the first digital agent that learns from having real conversations with customers and colleagues. Using AI and Machine Learning she expands her knowledge, provides interactive support, reduces the cost to serve, enables self-service, connects digital platforms to people and improves citizen services 24/7.

  • XMA Salesforce - Tableau CRM (Einstein Analytics Cloud)

    XMA Limited

    Tableau CRM (Einstein Analytics Cloud) Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCX2022GC13

  • Microsoft Dynamics 365 for Housing

    Blacklight Software

    Blacklight work with Microsoft Dynamics 365 to allow social housing providers to improve customer service and operational efficiency by better managing housing related processes and asset and tenant information.

  • Microsoft Dynamics 365 for Sales

    Bytes Software Services

    Meet the needs of more complex sales processes. Sales Enterprise provides customization, extensibility, embedded intelligence, and manual forecasting, in addition to all the functionality available in Sales Professional. Sales Professional provides core sales force automation or SFA that is used by an organization without a complex sales organization. bss13

  • IBM Watson Assistant

    IBM United Kingdom Ltd

    Deliver exceptional customer experiences anywhere with IBM Watson Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.

  • Cisco Webex Contact Centre

    BRIGHT CLOUD LTD

    Cisco Webex Contact Center (WxCC) is a native cloud, omni-channel platform with standard and premium variations, and a number of options for additional integrated features. The adoption of this platform, when coupled with BrightCloud Group’s contact-centre specific expertise, means it’s even simpler to take your contact-centre portfolio to the cloud.

  • Deliver: Dynamics 365 Extension for Project, Programme and Portfolio Management

    Tisski Limited

    Built on Microsoft Dynamics 365 technology, Deliver presents project management information in a single location, easing management and enhancing visibility and reporting of projects individually, within programmes and across portfolios. Deliver creates efficiencies for all levels of staff and management, allowing focus on the delivery of projects and programmes.

  • Probrand Sprinklr Modern Care

    Probrand Ltd

    Sprinklr Modern Care provides a unified digital & voice case management platform with seamless agent experience in a digital-first contact centre solution. Make frictionless omni-channel service a reality across 30+ channels, including live chat, social, messaging, email, SMS, voice, and video so customers can always contact on their preferred channel

  • Cloud Telephony

    ONECOM LIMITED

    Onecom’s Vox is a leading hosted UCaaS Platform providing usual corporate PBX features plus extensive Unified Communications capabilities, such as; voice/video conferencing, Instant Messaging, presence, desktop and file sharing. Operated through desktop apps, handsets or mobile devices. Web/App interfaces allow real-time access and admin controls over the extensive features.

  • Puzzel Digital Engagement

    Puzzel Ltd

    Puzzel Digital Engagement is a digital-first customer service solution. Segment web visitors based on behaviour, journey or value, and offer each the most efficient resolution to their problem. This includes guiding them to web pages, fetching information, documents, or connecting them with an agent over chat, voice or video.

  • Digital Space 8x8 Cloud PBX

    Digital Space Cloud Services Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Power Apps in Teams

    Ceox

    Ceox’s Microsoft Power Apps in Teams enables Public Sector Organisations to build engaging business applications within Microsoft Teams. The low-code data platform enables the creation of Canvas Apps connected to Dataverse for Teams without leaving the Teams Interface. Empower your workforce, automate tasks, streamline process and deliver efficiencies.

  • TTEC Digital First Party Voice Omni-Channel

    TTEC CONSULTING (UK) LIMITED

    Omnichannel for Customer Service offers a suite of capabilities that extend the power of the Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.

  • Ark

    PROJECT ARK LIMITED

    Ark helps housing associations and property managers build better communities. Ark provides a cloud-based landlord dashboard and corresponding resident app. Ark maximises internal efficiencies whilst creating a better resident experience than ever before via our resident hub. Ark works with any browser, and on both iOS and Android.

  • Voice and chatbot products and services including Amazon Alexa and Amazon Lex

    Vocala Ltd.

    Providing conversational interfaces into any application using voice and text. This includes Voice and chatbot services for use on both voice-enabled devices such as Amazon Alexa and Google Home and on web through services such as Amazon Lex. Our solutions integrate Digital Assistants with back-office or third-party systems.

  • Community Central by Brightly

    BRIGHTLY SOFTWARE LIMITED

    A low-code, web-based platform for digital service delivery. Incorporating collaborative case management, payments, forms, customer MyAccount and website with integration to Brightly Asset Management Systems. Build end-to-end digital transactions for service requests, applications, and payments. Secure, responsive, accessible websites and includes a rich toolset of APIs extension points for developers.

  • Medallia Citizen Research Suite

    Medallia, Inc.

    Whether it's a one-off survey or a sophisticated research campaign, Medallia's Research Suites lightning-fast, intuitive survey platform provides the quickest and easiest way to gain the insights to grow, improve, and succeed. Easy to use survey builder allows you to create and edit surveys from your browser, with ease.

  • Customer Self Service Reporting (and automatic triage) with Vyn SmartVideoNotes

    Vyntelligence

    Drive higher NPS with faster resolution at lower cost with a new channel of engagement with asynch video! Consumers can record a short video (Vyn SmartVideoNote) explaining their complex issue, which is analyzed by Vyn AI, auto-routed to the right expert saving contact center calls and field visits.

  • FlowCase: Microsoft Dynamics 365 for Case Management

    Tisski Limited

    FlowCase is a configurable case management solution built on Microsoft Dynamics 365. Designed by Tisski for the public sector, FlowCase enables a consistent case management process which reduces workload through web self-service, automates processes, monitors SLAs to improve performance, reduces time-to-case resolution, and improves decision-making with real-time dashboards and reporting.

  • The Noise App

    RH Environmental Limited

    The Noise App is a triage tool for users (public or professional) to capture noise nuisance and report it safely and securely to their service provider. It is a smart tool for professionals investigating complaints about noise and makes it easier for everyone involved to resolve them.

  • CCaaS (Contact Centre as a Service)

    INTUITY COMMUNICATIONS LIMITED

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Pay by Link

    ECKOH UK LIMITED

    A PCI Level 1 compliant payment solution that enables your customer to make secure ecom payments across all channels including phone and digital, when speaking with an agent. Pay by Link allows for de-scoping of Card Not Present payments allowing our clients to certify for PCI using SAQ-A or SAQ-D.