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Softcat Limited
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCS2024GC14
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VIBE AI LIMITED
We enhance workplace relationships to improve culture and operational growth. At the heart of this is our Vibe survey, feedback, and LMS platform, which provides deep, actionable insights into all aspects of your organisation. The real-time dashboard includes insights into demographic, psychographic, and behavioural trends with support from our consultants.
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Ve3 Global Ltd
There are several add-ons that extend the omnichannel capabilities of Dynamics 365 Customer Service such as Chat, Digital Messaging, and Virtual Agent for Customer Service.
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GCI Network Solutions Ltd
Direct routing as a service allows you to Leverage your Microsoft Teams deployment to make and Receive PSTN Calls Via Nasstar- hosted SBC infrastructure. Through the iPilot Portal, you can quickly and easily manage users.
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Hello Lamp Post
Hello Lamp Post is a location based AI digital assistant/ chatbot for public spaces. Accessible via SMS or browser on mobile phones, it offers quick, easy and cost-efficient engagement. This street based service answers FAQs, gathers feedback and provides location specific information, in real time.
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Orlo
Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.
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Made Tech Ltd
Made Tech Repairs reduces unneeded contact and missed appointments for social housing providers. It is a fully accessible online service. Simple to use and tested by residents, it is available 24/7 on all devices.
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Insight
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHI2024GC14
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Insight
Slack brings the team together, wherever you are. With over 12 million daily users, Slack is the channel-based messaging platform that brings your communication and tools into one place so your teams will stay productive no matter where you’re working from. SFDCSKI2024GC14
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Ethical Services Group
Designed to replace pagers - Find any healthcare professional in your and partner hospitals.
Bleep feature with integrated severity levels: the alert received changes in accordance with the urgency of the task.
Task-based chats: Two-way communication focused on patient
tasks. Allows routine chats between users.
Broadcast Emergency Bleeps: 2222 emergencies
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Digital Modus Ltd
Land Charge related solutions for Local Authorities. Built on Salesforce's Public Sector Solutions suite to streamline customer applications through any channel. Delivered via intuitive tools to capture all required information with efficient case management, progress tracking, communications, and flexible payment fulfilment.
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Acceleraate Limited
Zoom Virtual Agent (ZVA) is an AI-powered chatbot. It delivers customer support, responds to enquiries, and executes tasks in a conversational style. Powered by Generative AI, Zoom Virtual Agent supports intent-based and knowledge-based customer journeys, provides multiple hand-off options, and generates powerful analytics and insights.
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Softcat Limited
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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Ceox
Ceox helps organisations manage, control, and maintain their Microsoft Power Apps estate. Implementing a Centre of Excellence model, organisations can build line of business Power Apps with the reassurance they will be managed, controlled, and maintained. Deliver modern applications using Power Apps, Power Automate, Power BI and Power Virtual Agents.
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ISL Online Ltd
ISL Online is a trusted provider of secure and reliable remote desktop software solutions for businesses of all sizes. It is designed to make remote support and remote access easier, more efficient and more productive. The subscription includes support, training, concurrent licencing and is firewall friendly with a 99.99% uptime.
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Softcat Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHS2024GC14
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Arcus Global Limited
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHA2024GC14
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SVL Business Solutions Ltd
Omningage Desktop is an enhancement to the standard services SVL can deploy through AWS to deliver Amazon Connect to a cloud Contact Centre. It comprises a comprehensive and customisable omnichannel agent CX interface, supervisor desktop and reporting dashboard package designed to lower call times and improve UX
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Equine Register Ltd
The service produces and records holding site premises details and can be integrated with CPH and/or other existing systems – it can also generate unique numbers if required. Essential for compliance, biosecurity and traceability.
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Format14CRM Limited
Creatio Service helps you to paint a complete picture of the customer conversation through an omnichannel communication centre that enables service professionals to deliver consistent and outstanding customer experiences.
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INFOPAD LTD
InfoPad's Customer Service Quickstarter for Dynamics 365 CRM accelerates your customer service setup, optimising efficiency and enhancing customer interactions. This service rapidly deploys core customer service functionalities, providing a robust foundation that can scale with your business needs.
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Opus Telecoms
8X8 Meeting Collaboration enables external participants to join meetings directly from their browser without the need to download plugins or software applications. Video Meetings enables interactions that start as a chat or phone call to seamlessly move to a full HD video collaboration session with screen sharing.
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Novoville Ltd
Novoville e-Payments is an out-of-the-box solution enabling local governments to receive and manage online payments.Residents send money to their council conveniently and securely for any number of services, including taxes, bills, fines, transport tickets or permits, even local events.With zero-code integration on any form, you reduce friction and increase efficiency.
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8x8 UK Limited
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
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Insight
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCI2024GC14
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TALKTALK BUSINESS DIRECT LIMITED
A fully featured enterprise Unified Communication (UC) and Contact Centre (CC) platform hosted in private UK data centres. ThisUC and CC service provides a cost effective, resilient and scalable solution. MiVoice Business is an easy to use communications and customer experience platform for organisations of all sizes and sectors.
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Softcat Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCS2024GC14
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TTEC CONSULTING (UK) LIMITED
Cisco Webex® Contact Centre Enterprise (Webex CCE) provides a comprehensive, customisable, highly secure cloud contact centre solution to meet the complex needs of the public sector. Extensible environment via open APIs and add-on options. The solution is backed by Cisco's trusted security and support benefits.
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EBO
In the context of healthcare providers (both private and public) the solution provides the following automated pre-built pathways:
• Appointment scheduling and management
• Billing and insurance enquiries
• Pre-visit instructions and preparation
• Lab results and follow-up
• FAQ assistance
• Feedback collection
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Cirro
In addition to licensing Microsoft365 Microsoft We can take over an existing or build a new M365 environment for you. Migrating legacy Exchange users and mailboxes, including Active Directory and InTune of end point security & management.
Microsoft 365, M365, Office365, O365 all covered.