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MMG Mobile Marketing Group
MMG's enterprise SMS service provides reliable, scalable communication with personalized messaging. Analytics optimize campaigns, while automation streamlines workflows. Two-way communication fosters engagement, and integration options ensure seamless system incorporation. Robust security protects data and ensures compliance. MMG empowers businesses with effective SMS strategies for enhanced customer engagement and operational efficiency.
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Floww
Floww provides companies solutions to manage their fundraise, a full suite of managements tools and workflows to manage their information sharing, investor outreach, legal documentation and post transaction aspects.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Pega Email Bot is a key feature of the platform.
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GRANICUS-FIRMSTEP LIMITED
govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).
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Phoenix Software Ltd
Microsoft Copilot for Service is an AI-powered productivity tool that integrates with existing CRM solutions. Using AI to enhance customer experiences and boost productivity. By seamlessly working alongside popular Microsoft 365 apps like Word, Excel, PowerPoint, Outlook, and Teams, to provide real-time intelligent assistance to enhance creativity and productivity.
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ROL Solutions Ltd
Case Tracker has been created in partnership with local government for the public sector to enable the effective management of a range of case types including Adult or Children's Social Care, Complaints, Compliments & Comments, Councillor/Members/MP Enquiries, Coroners Enquires and more.
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GRANICUS-FIRMSTEP LIMITED
govDelivery is a digital communications solution providing email marketing, campaigns, internal communications, text, two-way text, alerts, RSS and social media integration. govDelivery offers personalisation, automation, targeted messaging, high deliverability, best-in-class security, advanced analytics, customised templates and a network of 16 million+ UK subscribers to help organisations reach segmented audiences.
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Digital Modus Ltd
Land Charge related solutions for Local Authorities. Built on Salesforce's Public Sector Solutions suite to streamline customer applications through any channel. Delivered via intuitive tools to capture all required information with efficient case management, progress tracking, communications, and flexible payment fulfilment.
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Abavus.co.uk
Our Asset Management capability enables local authorities to fully manage their assets digitally. Assets can be uploaded in bulk or individually for use in transactions and mobile inspections or observations. Applicable to any local authority asset - bins, vehicles, equipment, buildings, trees, allotments, garages, parking spaces, market stalls, moorings, etc.
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Lateral
Lateral has created the ultimate Single View of Debt platform -- useful for reporting, analytics, and collections. See all debt owed by a single customer in a single easy-to-use and configurable interface with integrations to all local authority legacy systems.
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Softcat Limited
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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Ceox
Ceox helps organisations manage, control, and maintain their Microsoft Power Apps estate. Implementing a Centre of Excellence model, organisations can build line of business Power Apps with the reassurance they will be managed, controlled, and maintained. Deliver modern applications using Power Apps, Power Automate, Power BI and Power Virtual Agents.
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SVL Business Solutions Ltd
Omningage Desktop is an enhancement to the standard services SVL can deploy through AWS to deliver Amazon Connect to a cloud Contact Centre. It comprises a comprehensive and customisable omnichannel agent CX interface, supervisor desktop and reporting dashboard package designed to lower call times and improve UX
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Data8 Ltd.
PredictiveAddress™ uses predictive type search technology to autocomplete addresses from minimal information such as business name, house name, street or postcode.
As the user enters information, potential addresses are listed which narrow down as more information is typed.
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Abavus.co.uk
Our Non-Production (Demo/Test) Environment provides clients with a sandbox My Council Services environment to conduct their own quality assurance and testing. Incremental environments are chargeable.
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TELEFÓNICA TECH UK BUSINESS APPLICATIONS LIMITED
Dynamics 365 Business Central combines ERP and CRM capabilities in one cloud-based solution, enabling seamless business operations. It integrates with Windows, Office 365, PowerBI, and PowerApps. Designed for SMBs, it manages finances, operations, sales, and customer service, providing real-time insights and fostering growth.
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Arcus Global Limited
Revenue Cloud helps you take control of revenue growth, across every channel. As part of Salesforce Customer 360, Revenue Cloud unifies data across the entire revenue lifecycle. Connect all your revenue processes, on a single platform. Launch new revenue streams. Optimize revenue efficiency. Ultimately, transform the B2B buying journey. SFDCA2024GC14
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Format14CRM Limited
Creatio Service helps you to paint a complete picture of the customer conversation through an omnichannel communication centre that enables service professionals to deliver consistent and outstanding customer experiences.
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Equifax Ltd
Customer Due Diligence: the process of gathering facts about a customer then checking those details. These measures must involve identifying the customer as well as verifying their identity. The CDD solutions we offer support identity verification requirements and further checks can be added to support AML and regulatory obligations.
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INTEGRATION360 LIMITED
Document360 is an online AI powered knowledge base platform to host and create documentation for customers and teams.
Self-service platform to build, share and manage knowledge base, product documentation, manuals, SOPs, Wikis and more.
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INFOPAD LTD
InfoPad's Customer Service Quickstarter for Dynamics 365 CRM accelerates your customer service setup, optimising efficiency and enhancing customer interactions. This service rapidly deploys core customer service functionalities, providing a robust foundation that can scale with your business needs.
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AASEYA SOFTWARE SERVICES (UK) LIMITED
Aaseya Migration Made Easy (AMME) is a tool for easily configuring and scheduling the migration of data from third party systems to Pega while minimising the dependency on the development team
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Clarity Tech Ltd
Our expertise includes Dynamic 365. Our service include: Dynamic 365, Web portal, CRM, Dataverse, analytics, implementation, development, training, mentoring, migration and support.
Dynamics 365 is a collection of apps capable of managing any business process, from sales and operations to accounting and HR; Artificial Intelligence / Azure Machine Learning etc.
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Opus Telecoms
8X8 Meeting Collaboration enables external participants to join meetings directly from their browser without the need to download plugins or software applications. Video Meetings enables interactions that start as a chat or phone call to seamlessly move to a full HD video collaboration session with screen sharing.
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Novoville Ltd
Novoville e-Payments is an out-of-the-box solution enabling local governments to receive and manage online payments.Residents send money to their council conveniently and securely for any number of services, including taxes, bills, fines, transport tickets or permits, even local events.With zero-code integration on any form, you reduce friction and increase efficiency.
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Forfront Limited
e-shot™ is the internal communication platform trusted by the public sector to manage highly effective internal messaging.
Whether it is staff newsletters or emergency comms, e-shot gives you a simple solution for sending targeted and accessible messaging to your audience.
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Orcuma Ltd
Our Case Management Software is a comprehensive solution designed to assist organisations dedicated to supporting victims and witnesses of crime. Built with a deep understanding of the complex needs of these individuals, our software streamlines processes, enhances communication, and ensures sensitive information is handled securely and efficiently.
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TTEC CONSULTING (UK) LIMITED
Cisco Webex® Contact Centre Enterprise (Webex CCE) provides a comprehensive, customisable, highly secure cloud contact centre solution to meet the complex needs of the public sector. Extensible environment via open APIs and add-on options. The solution is backed by Cisco's trusted security and support benefits.
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Orcuma Ltd
Our Mental Health Incident Management and Triage Software is designed to support mental health professionals, responders, and healthcare providers in effectively managing mental health incidents. Through incident triage, risk assessment, intervention planning, and follow-up care, our software streamlines the mental health response process and ensures individuals receive appropriate support/care.
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Infosys Limited
The PolarisEdge platform acts as a transformative overlay, seamlessly integrating with enterprises’ existing systems. It enables businesses to adopt cutting-edge capabilities, enhance operational efficiency, and unlock new opportunities for growth and innovation, all without disrupting their foundational systems.