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1114 results found

1114 results found in Lot 2: Cloud software in the category Instant messaging (IM) and chat

  • 8x8 Cloud Contact Centre

    Prodec Networks

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Circuit Collaboration

    Daisy Corporate Services Trading Limited

    Circuit is a Daisy Unify internet collaboration overlay service supporting voice, video, messaging, and screen/file sharing. Conversation threads are created between individuals and groups using an intuitive interface available on a range of devices. It is an ideal way of bringing the benefits of collaboration to existing enterprise voice systems.

  • SMART AI Mental Health Assistant

    ICS.AI LTD

    The SMART AI Mental Health Assistant (chatbot) uses human parity AI technology and self-service to improve mental health and wellbeing support services 24/7, while reducing service delivery costs. Designed to streamline the processes in mental health support, where time is of the essence. Continuously improved through SMARTMesh supervised learning, included.

  • 8x8 Contact Centre

    Softcat Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Virtual First Horizon Telephony

    VIRTUAL FIRST LTD

    Virtual First Horizon is a Gamma Provided Cloud PBX providing an array of features to suit the needs of organisations. It is operated through a choice of devices; handset, mobile or desktop. Web interfaces allow real time access and changes to the many services available on user basis.

  • SMS: Not-for-Profit (Charity) messaging platform

    Mobisoft Corporation Ltd.

    A British government approved messaging system, designed ground up in conjunction with Embassies, global international organisations and corporate multi-nationals. Used by: FCO, Embassies, DFID, UN, EU, NHS, Banks local and central government

  • Voice Enabled Teams

    Six Degrees Technology Group Limited

    Consolidate your Microsoft Teams collaboration software with your unified communications platform, and achieve cost efficiencies whilst delivering a ubiquitous experience to your end users. We'll deploy Microsoft Phone System for your organisation, ensuring you leverage the maximum benefits from Microsoft’s collaboration tool.

  • Interact

    Interact

    Interact is enterprise-grade intranet software designed to help internal communication teams connect with every employee regardless of role, device, or location. We are a global enterprise software company that today serves intranet software to over 4+ million users across more than 1,500 customers.

  • Microsoft 365

    CLIMB GLOBAL SOLUTIONS LTD

    Microsoft 365 Enterprise is a complete, intelligent solution that empowers everyone to be creative and work together securely. Microsoft 365 Enterprise consists of: Office 365 Enterprise; Windows 10 Enterprise; and Enterprise Mobility + Security (EMS). There are three plans to choose from: E3, E5 and F1.

  • 8x8 Cloud PBX

    UK IT Networks Limited

    Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail, collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics. Call plans, per user per month: UK local, national and mobile numbers inclusive.

  • IBM Watson Assistant

    IBM United Kingdom Ltd

    Deliver exceptional customer experiences anywhere with IBM Watson Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.

  • SMS Codes

    Opus Telecoms

    Cirrus SMS Codes provide a means for customers to provide a number to receive SMS messages for customer service and / or sales. Long codes are numbers of equal length to standard UK mobile phone numbers. Short codes are 6 digit numbers that are more convenient for consumers to use.

  • Cisco Webex Contact Centre

    BRIGHT CLOUD LTD

    Cisco Webex Contact Center (WxCC) is a native cloud, omni-channel platform with standard and premium variations, and a number of options for additional integrated features. The adoption of this platform, when coupled with BrightCloud Group’s contact-centre specific expertise, means it’s even simpler to take your contact-centre portfolio to the cloud.

  • Deliver: Dynamics 365 Extension for Project, Programme and Portfolio Management

    Tisski Limited

    Built on Microsoft Dynamics 365 technology, Deliver presents project management information in a single location, easing management and enhancing visibility and reporting of projects individually, within programmes and across portfolios. Deliver creates efficiencies for all levels of staff and management, allowing focus on the delivery of projects and programmes.

  • Klaxon Major Incident and Mass Notification Platform

    KLAXON TECHNOLOGIES LIMITED

    Klaxon is a major incident, mass notification and planned maintenance communications solution, helping organisations keep people safe, informed and productive during an incident, emergency or crisis. It is ideally suited for SME and Enterprise organisations and supports multiple use-cases such as IT downtime, Business Continuity, Disaster Recovery and Cyber-security communications.

  • Probrand Sprinklr Modern Care

    Probrand Ltd

    Sprinklr Modern Care provides a unified digital & voice case management platform with seamless agent experience in a digital-first contact centre solution. Make frictionless omni-channel service a reality across 30+ channels, including live chat, social, messaging, email, SMS, voice, and video so customers can always contact on their preferred channel

  • Cloud Telephony

    ONECOM LIMITED

    Onecom’s Vox is a leading hosted UCaaS Platform providing usual corporate PBX features plus extensive Unified Communications capabilities, such as; voice/video conferencing, Instant Messaging, presence, desktop and file sharing. Operated through desktop apps, handsets or mobile devices. Web/App interfaces allow real-time access and admin controls over the extensive features.

  • Puzzel Digital Engagement

    Puzzel Ltd

    Puzzel Digital Engagement is a digital-first customer service solution. Segment web visitors based on behaviour, journey or value, and offer each the most efficient resolution to their problem. This includes guiding them to web pages, fetching information, documents, or connecting them with an agent over chat, voice or video.

  • Digital Space 8x8 Cloud PBX

    Digital Space Cloud Services Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Microsoft Teams Calling - Direct Routing

    LoopUp Ltd

    LoopUp leverages cloud-to-cloud Direct Routing for Microsoft Teams to connect users to our premium voice network. Users can make and receive calls on any Teams-enabled device, promoting secure, agile working for all employees to a common standard. A Microsoft Gold Partner, our service is fully managed and includes 24/7 support.

  • Power Apps in Teams

    Ceox

    Ceox’s Microsoft Power Apps in Teams enables Public Sector Organisations to build engaging business applications within Microsoft Teams. The low-code data platform enables the creation of Canvas Apps connected to Dataverse for Teams without leaving the Teams Interface. Empower your workforce, automate tasks, streamline process and deliver efficiencies.

  • Ark

    PROJECT ARK LIMITED

    Ark helps housing associations and property managers build better communities. Ark provides a cloud-based landlord dashboard and corresponding resident app. Ark maximises internal efficiencies whilst creating a better resident experience than ever before via our resident hub. Ark works with any browser, and on both iOS and Android.

  • Voice and chatbot products and services including Amazon Alexa and Amazon Lex

    Vocala Ltd.

    Providing conversational interfaces into any application using voice and text. This includes Voice and chatbot services for use on both voice-enabled devices such as Amazon Alexa and Google Home and on web through services such as Amazon Lex. Our solutions integrate Digital Assistants with back-office or third-party systems.

  • Unity on a SIM Service (VoIP)

    Redcentric Solutions Limited

    Redcentric’s Unity on a SIM service delivers office PBX features to any unlocked mobile handset. The service provides an instant, wire-free phone system leveraging all standard features and functions of Redcentric’s core hosted IPT service. Insert the SIM into the phone and the PBX is ready.

  • Teams Call Routing by Nasstar

    GCI Network Solutions Ltd

    Teams Call Routing delivers a flexible and rich caller experience by applying intelligent logic to non-geographic numbers. The intelligent logic is created using a feature rich, intuitive portal by dragging, dropping, and linking modules onto a blank canvass. The portal provides historical and real-time stats along with real-time dashboarding.

  • CCaaS Social Media Agent Licence

    Opus Telecoms

    Provides Cirrus CCaaS users with access to Facebook posts, likes and mentions; Twitter direct mentions; Instagram posts and YouTube comments. Conversations from different channels are unified into a single, easy to use interface.

  • Atlassian Halp

    Valiantys Ltd

    Halp is the first modern conversational lightweight help desk app that allow users to create and manage requests straight from Teams and Slack. Contact Valiantys, your dedicated Atlassian Licence Specialist to know more about Halp.

  • FlowCase: Microsoft Dynamics 365 for Case Management

    Tisski Limited

    FlowCase is a configurable case management solution built on Microsoft Dynamics 365. Designed by Tisski for the public sector, FlowCase enables a consistent case management process which reduces workload through web self-service, automates processes, monitors SLAs to improve performance, reduces time-to-case resolution, and improves decision-making with real-time dashboards and reporting.

  • Teams for Business Plan 2

    Softcat Limited

    Microsoft Teams for Business Online is a hosted communications service that connects people anytime and from virtually anywhere and any device. It gives users access to presence, instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities.

  • The Noise App

    RH Environmental Limited

    The Noise App is a triage tool for users (public or professional) to capture noise nuisance and report it safely and securely to their service provider. It is a smart tool for professionals investigating complaints about noise and makes it easier for everyone involved to resolve them.