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1218 results found

1218 results found in Lot 2: Cloud software in the category Contact management

  • Infreemation - GDPR Information Asset Register

    Digital Interactive Ltd

    Infreemation is an advanced online cloud based application for processing and storing your organisations Information Asset Register

  • govService Digital Forms & Process Services for Housing Authorities

    GRANICUS-FIRMSTEP LIMITED

    govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).

  • Initsys Merlin Neon Edition

    Initsys Ltd

    Merlin NEON edition is a system of automation, statistical analysis, and critical pathways that combine to enable any risk or plan to be scripted, tested, and reviewed It builds on the Ai from previous editions to include robotic incident handling. Comprising Incident, Audit, Compliance Modules.

  • Liberator Food Hygiene

    Farthest Gate Limited

    The Liberator Food Hygiene solution is a market leading module forming part of the Liberator suite of products. Liberator Food Hygiene can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • CDW Amazon Connect

    CDW Limited

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

  • FlowCase: Microsoft Dynamics 365 for Case Management

    Tisski Limited

    FlowCase is a configurable case management solution built on Microsoft Dynamics 365. Designed by Tisski for the public sector, FlowCase enables a consistent case management process which reduces workload through web self-service, automates processes, monitors SLAs to improve performance, reduces time-to-case resolution, and improves decision-making with real-time dashboards and reporting.

  • Access CRM

    The Access Group

    Access CRM is a cloud based CRM (Customer Relationship Management) application, incorporating functionality to support Marketing, Sales & Service functions. Access CRM also includes integration capabilities, an extensible platform, data enrichment and management tools.

  • CCaaS (Contact Centre as a Service)

    INTUITY COMMUNICATIONS LIMITED

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • House-on-the-Hill Computer Aided Facilities Management Software

    House-on-the-Hill Software Ltd

    House-on-the-Hill CAFM Software enables businesses to keep on top of all aspects of Property Management, from logging reactive FM tickets, Planned Preventative Maintenance, Catering, Resource Booking to managing Stock and Inventory, allowing you to keep track of maintenance tasks, job costs, work orders and infrastructure items, all in one place.

  • Workforce Deployment Solution

    ID Medical Group Ltd

    Our Workforce Deployment Solution is a unified, modular platform designed to improve workforce planning, management and productivity. Unifying Roster, Job planning, Bank, Agency and Direct Engagement into one solution, it provides better visibility, capacity to demand matching, patient care outcomes, flexible working and staff wellbeing.

  • govService Digital Forms & Process Services for Healthcare

    GRANICUS-FIRMSTEP LIMITED

    govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).

  • Civica Microsoft Dynamics 365 (Official Sensitive)

    Civica UK Limited

    Provides out of the box Microsoft Dynamics 365, securely hosted and managed within a UK-based, IL3 (UKCloud) data centre. The SaaS offering has been accredited for Official Sensitive use by the Home Office, can process Official Sensitive data out-of-the-box and offers PSN-P connectivity.

  • CloudPBX

    GAMMA NETWORK SOLUTIONS LIMITED

    Unified Communications as a Service. UCaaS Cloud platform by Gamma. Horizon is a full collaboration and communications solution. Includes video and audio conference calls, online meetings, instant messaging, outbound and inbound call plans, call reporting and analytics. Integrates with Microsoft Teams. Contact Centre offers webchat and email through webRTC.

  • Salesforce - Hyperforce Tableau CRM (Einstein Analytics Cloud)

    Softcat Limited

    Tableau CRM (Einstein Analytics Cloud) Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHS2022GC13

  • 8x8 Video Conferencing

    Softcat Limited

    HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.

  • ServiceNow Software License

    BRIGHT CONSULTING

    ServiceNow helps digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. Bright Consulting is Elite ServiceNow Sales, Service and Technology partner, providing solutions across the full suite of ServiceNow products. The certified team advise on all ServiceNow platform needs.

  • Advanced Case Management (ACM) Cloud Software Service

    GoPro Consulting Ltd

    ACM is a '5th generation' low-code, high configuration, advanced case management solution platform. ACM is focused on delivering transformational efficiency improvements. This is achieved through innovative use of data and rules driven case process automation, effective UX, and use of AI ensuring that case worker resources are optimally utilised.

  • AMANDA Enterprise Licensing, Permitting and Compliance Application

    Unisys Limited

    The AMANDA Cloud platform is an advanced Regulatory Case Management & Process Automation Platform, which fundamentally transforms how public sector organisations own, operate, and manage their regulatory business processes and interact with their citizens and businesses.

  • Clarity IVR – Secure Payment Telephony

    Clarity Information Solutions

    Clarity IVR is a Level 1 PCI-DSS Compliant v3.2 secure telephone payment platform. It is used by public authorities to allow call centre staff to take telephone payments from members of the public without needing to record any cardholder data. This approach improves security and facilitates PCI compliance.

  • 8x8 Voice for Microsoft Teams

    Amillan Ltd

    Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

  • TransUnion - Asset Reunification - CallTrace

    TRANSUNION INTERNATIONAL UK LIMITED

    TransUnion's batch processing asset reunification tool uses sophisticated address link logic to identify an individual’s true residency and ascertain the most likely residential address, to locate your customer. Contact information, propensity to contact, confidence segmentation, public level and financial supporting evidence is also returned, along with other customer insight.

  • Abavus - Site Licence Small Authority

    Abavus.co.uk

    Our My Council Services site licence provides site-wide access to core licence and product modules on our platform. This enables a multi-channel online and native mobile customer self-service platform, and incorporating fully functional back-office modules. All of this is supported by sophisticated workflow and automation tools.

  • Novoville e-Ticketing & Smart Mobility Platform

    Novoville Ltd

    The Novoville e-Ticketing & Smart Mobility platform is an out-of-the box solution which allows local authorities to offer a single ticketing and journey planning application for all modes of transport. This improves customer experience, increases revenue, makes enforcement more efficient and positively impacts the quality of life in the locality.

  • CDW 8x8 Hosted PBX

    CDW Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Dynamics 365 and Click Dimensions Marketing Automation

    Brightwire

    Brightwire helps organisations plan and deliver ClickDimensions based on Microsoft Dynamics365 - a fully customisable platform that is easy to use and manage, and which enables marketing automation through a single interface. ClickDimensions includes email marketing, campaign automation, surveys, web forms and insights on data to improve engagement with clients.

  • Digital Space 8x8 Unified Communications

    Digital Space Cloud Services Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Liberator Blue Badges

    Farthest Gate Limited

    The Liberator Blue Badge solution is a market leading module forming part of the Liberator suite of products. Liberator Blue Badge can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Call and Contact Centre

    GAMMA NETWORK SOLUTIONS LIMITED

    Contact Centre (CCaaS) is a scalable cloud based omni channel platform, integrating voice, email and webchat into the Horizon Unified Communications service providing collaborative features. Including call recording, queuing, call backs, surveys, CRM integration, reporting and analytics, wallboards, IVR, auto-attendants (ACD), administrators, supervisors and agents level access, delivered over WebRTC.

  • Case Management and Customer Service with Dynamics365

    Brightwire

    Brightwire delivers Microsoft Power Platform and Dynamics365 solutions - a fully configurable software platform that is easy to use and manage. Business solutions range from contact, activity and stakeholder management, complaints handling, legal case management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.

  • Arcus Taxi Licensing

    Arcus Global Limited

    Arcus Taxi Licensing is a flexible and intuitive cloud-based solution, built on Salesforce, helping licensing teams manage the full lifecycle of a licence including application, inspection, enforcement, and renewal. Online licensing public register with online application and renewal support. The included mobile app supports full access and offline remote working.