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MMG Mobile Marketing Group
MMG's enterprise SMS service provides reliable, scalable communication with personalized messaging. Analytics optimize campaigns, while automation streamlines workflows. Two-way communication fosters engagement, and integration options ensure seamless system incorporation. Robust security protects data and ensures compliance. MMG empowers businesses with effective SMS strategies for enhanced customer engagement and operational efficiency.
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Boomerang I-Comms Ltd
Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management. Intelligent, automated messaging designed for educational organisations. A communications solution for the Education sector to streamline and manage workflows. All responses are matched and can be delivered to an email inbox. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Vodafone Limited
Vodafone works with Medtech companies to realise the benefits digital solutions can have on addressing challenges in healthcare. Vodafone is an authorised re-seller of the Inhealthcare Digital Health Platform and is a distributor of this service. The Platform automates monitoring and enables virtual wards using a range of communication tools.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Pega Email Bot is a key feature of the platform.
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Call Handling Services
Hubbub Connect is a replacement is a 100% VoIP based replacement for obsolete ISDN and PSTN systems. This solution includes centralised administration, voicemail, distributed address books, and a service builder for designing call flows. IP desk phones can also be provided.
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Embridge Consulting (UK) Ltd
A powerful suite of payment handling modules all of which feed into a comprehensive Income Management component. This provides a highly effective overview of an organisation's cash position, assisting both tactical and strategic decision making by giving a real-time view of the cash position at any time.
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Softcat Limited
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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Boomalert Ltd
BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management.
ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.
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SVL Business Solutions Ltd
Omningage Desktop is an enhancement to the standard services SVL can deploy through AWS to deliver Amazon Connect to a cloud Contact Centre. It comprises a comprehensive and customisable omnichannel agent CX interface, supervisor desktop and reporting dashboard package designed to lower call times and improve UX
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Opus Telecoms
8X8 Meeting Collaboration enables external participants to join meetings directly from their browser without the need to download plugins or software applications. Video Meetings enables interactions that start as a chat or phone call to seamlessly move to a full HD video collaboration session with screen sharing.
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Amillan Ltd
Elevate public engagement with Cirrus's contact centre: AI-enhanced, omnichannel solutions seamlessly integrated with Microsoft Teams. Experience unparalleled communications across voice and digital channels with advanced AI automation, smart routing, and analytics. Effortlessly scalable, our CCaaS (Contact Centre as a Service) platform ensures top-tier service with end-to-end encryption and data sovereignty.
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8x8 UK Limited
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
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TTEC CONSULTING (UK) LIMITED
Cisco Webex® Contact Centre Enterprise (Webex CCE) provides a comprehensive, customisable, highly secure cloud contact centre solution to meet the complex needs of the public sector. Extensible environment via open APIs and add-on options. The solution is backed by Cisco's trusted security and support benefits.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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SmartSurvey Limited
Our Employee Experience Surveys designed for government agencies help in understanding the unique needs and challenges of public sector employees. This platform supports governmental bodies in enhancing workplace conditions and employee satisfaction, leading to more effective public service delivery.
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Puzzel Ltd
Puzzel Contact Centre offers an omnichannel contact centre with Voice, Email , SMS, Webchat, WhatsApp, Social Media all integrated in a single compelling UI.
It also offers full administration capabilities, PCI Payments, AI / Chatbot, knowledgebase and integration to other systems via a set of comprehensive open APIs.
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DESKPRO LTD
Deskpro is an omnichannel helpdesk software that streamlines customer and employee communication. With AI-powered automation and workflows, its adaptable platform can be customised to your team’s needs. Deskpro is already a trusted supplier to large UK Government departments, join them to optimise services, increase team efficiency, and boost resource capacity.
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IMImobile Europe Ltd
Healthcare Communications omni-channel communication platform Webex-Connect for Health enables healthcare providers to orchestrate and automate contextual, real-time interactions and end-to-end journeys across the patient pathway. Includes SMS/RCS/Voice/email/Video/Push/In-App/WhatsApp/Chatbots and much more. Offering integrations with leading EPR/PAS systems & Call Centre solutions facilitating a handoff to an administrator where required.
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8x8 UK Limited
A powerful, user-friendly, conversational AI solution that enables organisations to create self-service experiences that automate call handling and first contact resolution for voice and digital channel interactions.
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PURIFY TECHNOLOGY LTD
Offering Microsoft Teams integration: the solution brings advanced contact centre features to Microsoft Teams, offering customer experience optimisation, omnichannel communication , a dialogue management platform, personal IVR, intelligent skills-based routing, presence management, realtime dashboard analytics and data-driven dashboard reporting, customisable workflows, compliance and security and workforce engagement management integration.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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SmartSurvey Limited
A UK based service which provides robust survey tools specifically designed for public sector entities. It helps in collecting, analysing, and managing data efficiently, with features tailored to meet governmental standards for accessibility, security, and compliance, enhancing public engagement and service delivery.
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Boomerang I-Comms Ltd
Messaging software delivering compliant 1-way and 2-way email to SMS and voice messaging. Ability to send secure, intelligent 2-way SMS and voice messages from any email client or application. Replies delivered into originator's email inbox. Secure email to SMS solution that is ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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IBM United Kingdom Ltd
The IBM RPA offering helps you automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable you to achieve digital transformation.
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GLOBAL 4 COMMUNICATIONS LIMITED
Cloud Contact Centre with Unified Communications from 8x8's X Series. Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics. Call plans, per user per month: UK local, national and mobile numbers. Universal Team Messaging. Increased productivity.
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BOXXE LIMITED
Vonage is a leading provider of cloud communications including contact centre, unified communications and API. Vonage contact centre is recognised as leader in the Gartner Magic Quadrant with proven availability and security accreditations, Vonage ensures complete flexibility, scalability and reliability. Specialist in CRM integrations to: Salesforce, Zendesk, ServiceNow, Dynamics, SAP.
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GATHER IT LIMITED
Gather provides a range of survey, audit and inspection services to collect and report all your data through our dedicated mobile and web apps.
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INFRASYS LIMITED
Infrasys provide enterprise-class cloud-hosted applications and services. Infrasys ensure (where appropriate) the structured migration of applications from on-premises to the cloud (or cloud-to-cloud), the commissioning of new cloud-based services and applications, and the ongoing support of cloud-hosted applications.
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Six Degrees Technology Group Limited
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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Charterhouse Voice & Data
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.